Websites & Applications

Interchange/Fasmail Mail Delivery Issue Resolved April 3,2011 12:48

Interchange and FASmail outgoing mail delivery has been restored as of 12:48pm. All messages sent during this interval were queued and are in the process of being delivered.

Interchange/Fasmail Mail Delivery Delayed April 3,2011 10:30

Outgoing mail delivery from Interchange and FASmail is currently delayed and that UBC IT is investigating. Incoming mail delivery is not affected.

CWL Web Applications will undergo maintenance on April 2, 2011 10:00 to 14:00

The CWL web application will be undergoing maintenance on Saturday, April 2, 2011, between 10:00 to 14:00. The CWL web applications, impacted by this maintenance window, are: – Customer information site: – myAccount (e.g. password updates): – SignUp (create CWL accounts): CWL authentication will not be impacted.

Wesbrook Building Network Backbone Upgrade, March 25, 2011 06:00-06:30

End user connectivity on the various networks on the Wesbrook Building LAN (WESB01) will be interrupted for approximately 15 minutes between 6:00-6:30am on Friday, March 25th due to a backbone upgrade from 1gig to 10gig. During this outage all network traffic to/from the building will be interrupted.

WebCT Vista Maintenance March 19, 2011 06:00 – 09:00

WebCT Vista will be unavailable on Saturday, March 19th 06:00 – 09:00 due to server maintenance.

Update: Interchange Service Outage March 16, 2011 13:45

Although the Interchange service is up and running, approximately half of the Interchange users are experiencing an issue whereby they are unable to mark messages as read, create folders on the server or move mail between folders. The issue is currently under investigation. An update will be posted as soon as more information is available.

Update: Interchange Service Outage March 15, 2011

Interchange has been restarted but the process of recovering from the errors of the past 2 weeks is taking longer than anticipated. At this time we don’t have an estimated time to restore the service but should likely be during Wednesday morning. We will post new information and details on estimated time of recovery as […]

Interchange Service Outage March 15, 2011 17:00 – 19:00

On March 15, 2011 between 17:00 and 19:00, the Interchange service will be taken offline for up to 45 minutes to fix an issue affecting the Interchange message store. This appears to have caused the recent outages, unusual timestamps and potentially other issues with myUBC Webmail and Pine. The restart is required to prevent further […]

Sophos Antivirus version 7 to version 9 Upgrade March 11, 2011 17:00

Sophos Antivirus 7 for Windows will be reaching end-of-life on March 31, 2011. You may have already seen pop-up warnings about this. UBC IT will be providing the latest version, Sophos Antivirus 9 for Windows on March 11, 2011 beginning at 17:00. All computers currently running the UBC IT provided Sophos 7 for Windows will […]

Issues with Interchange incoming E-mail March 09, 2011 19:35

Presently there are some issues with Interchange incoming E-mail messages. Sending of E-mail is working. The e-mail team is looking into the issue and this bulletin will be updated when we have more information.