UBC Wireless Certificate Change for iOS Users May 9, 2018, 01:00 PT

Due to the changes to UBC’s wireless connections on May 9, users of iOS devices (iPhones, iPads) may receive pop-up messaging to re-connect to the new WiFi security certificate. If you receive this message, please accept the change to connect with the new wireless connection and log-in with your credentials if prompted.   If you […]

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Resolved: Course Schedule registration issues November 20, 2018, 12.25 PT

The Course Schedule registration issue has been resolved. November 20, 2018, 08:25 PT We are currently investigating an issue with adding and dropping courses in Course Schedule. There are no ETA at this time. We apologize for any inconvenience. If you have any questions, please contact Academic Systems at sis.support@ubc.ca

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Resolved: Network in Lasserre experiencing slow speeds – November 20, 2018, 09:55 PT

The issue with slow network speeds in the Lasserre building has been resolved at 3.30 pm November 19, 2018. Update: November 19, 2018, 21:28 Our network infrastructure team is still investigating the issue with slow network speeds in the Lasserre building. Our next update will be November 20, 2018 at 08:00 PT We’ve received several reports […]

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UBC Hospital Voice Service Maintenance November 20, 2018, 00:00-06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between November 20, 2018 00:00 to 06:00 PT. No impact is anticipated as a result of this change.

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Survey Tool Security Update on the Qualtrics Platform November 21, 2018, 08:00 PT

Qualtrics will be performing a security update that will impact survey tool access via browser and API integrations. TLS 1.0/1.1 protocols will be disabled November 21, 2018, 08:00 PT. After the update, survey tool access (for owners and respondents) and integrations will only work for clients that support TLS 1.2 or higher.

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Osborne Centre Building Network Upgrade November 22, 2018, 06:00-07:45 PT

Network maintenance is being performed on the Osborne Centre building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on November 22, 2018, 06:00-07:45 PT, all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

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Enhanced CWL (MFA) Configuration Change November 16, 2018, 13:00-13:30 PT

The Enhanced CWL service will undergo a configuration change on November 16, 2018, 13:00-13:30 PT to enforce the policy that all UBC IT and UBCO IT employees, including contractors, will need to enroll for multi-factor authentication. The enrollment prompt will show when logging into Shib3, Fasmail, and VPN (ubcit pools) and will no longer be […]

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UBC SharePoint Maintenance November 16, 2018, 18:00-23:00 PT

The UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance on November 16, 2018, from 18:00-23:00 PT. During this maintenance window, SharePoint sites may not be accessible.

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UBC Academic systems applications inaccessible November 15, 2018 08:39 – 08:54 PT

The following applications were inaccessible for a short time from 08.39 am to 08:54 am. All services have been restored. Atlasssian Suite applications: Bamboo, Curicibl, GitHub, Jira, Stash/BitBucket, MyLogs, Zabbix, Udetective, Artifactory, FishEye, Puppet, Sonar and Robojay OAMS Confluence Crowd eSirius (Animal Care) Clockwork Scientia FoGs SITS/eVision

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Future Student Portal and Ask Me @ UBC Webform Maintenance November 15, 2018, 18:00-24:00 PT

UBC Future Student Portal (www.account.you.ubc.ca) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on November 15, 2018, 18:00-24:00 PT. If you have any questions, please contact Academic Systems at sis.support@ubc.ca.

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RESOLVED: Survey Tool Outage November 14, 2018, 15:30 PT

Qualtrics is accessible again. The UBC Survey Tool (Qualtrics) is currently experiencing an issue with their data center that is preventing users from logging into their accounts. Technicians are looking into a resolution and hope to have one shortly. Note: Surveys remain accessible to respondents and are not affected by this outage.

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