Voice Services

Douglas T. Kenny Building Network Upgrade June 4, 2020, 05:00-06:30 PT

Network maintenance is being performed at the Douglas T. Kenny Building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on June 4, 2020, 05:00-06:30 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

Okanagan campus telephone system maintenance Saturday May 23, 2020, 10:00-12:00 PT

UBC IT Okanagan will be conducting planned maintenance for the Okanagan campus telephone system on Saturday May 23, 2020, 10:00-12:00 PT. During this time, there will be intermittent disruption to calls to and from campus (15 mins during the outage window), however on-campus calls using the 5 digit extensions and emergency calls will not be […]

POSTPONED – Pinnacle Billing System Upgrade and Maintenance May 11, 2020, 08:00 PT – May 18, 2020, 17:00 PT

Update: May 11, 2020, 17:23 PT The Pinnacle telecommunications billing site that was scheduled to be undergoing maintenance from May 11, 2020, 08:00 PT to May 18, 2020, 17:00 PT has been postponed until further notice. If you have any urgent requests for voice services during the week of May 11 or if you have […]

Centre for Brain Health (BHLT01) network port cutover May 13, 2020, 23:00 PT to May 14, 2020, 06:30 PT

Network maintenance is being performed at the Centre for Brain Health building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from May 13, 2020, 23:00 PT to May 14, 2020, 06:30 PT; network services will be interrupted as the network user ports are migrated to the new switching […]

UBC Robson Square Phone Service Maintenance May 13, 2020, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 1 hour 30 minutes on May 13th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC IT Network Maintenance May 10, 2020, 21:00-23:59 PT

UBC IT will be performing network maintenance on department networks on May10, 2020 between 21:00 and 23:59 PT. Internet access, network connectivity and voice services will be intermittently unavailable for most buildings at Vancouver Campus. VPN access, the student residences and University Data Center networks will not be affected by this change.

UBC Vancouver Phone Service Maintenance May 11, 2020, 19:00-20:00 PT

The UBC Vancouver phone service will be undergoing maintenance on May 11, 2020, 19:00-20:00 PT. This maintenance will result in a restart of VoIP phones on campus. Phone service from these devices may be unavailable for up to 2 minutes while the device is restarting.

Centre for Brain Health (BHLT01) network port cutover May 11, 2020, 23:00 PT to May 12, 2020 06:30 PT

Network maintenance is being performed at the Centre for Brain Health building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from May 11,2020, 23:00 PT to May 12, 2020, 06:30 PT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, […]

Centre for Brain Health (BHLT01) network port cutover May 6, 2020, 23:00 PT to May 7, 2020, 06:30 PT

Network maintenance is being performed at the Centre for Brain Health building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from May 6, 2020, 23:00 PT to May 7, 2020, 06:30 PT; network services will be interrupted as the network user ports are migrated to the new switching […]

Centre for Brain Health (BHLT01) network port cutover May 4, 2020, 23:00 PT to May 5, 2020 06:30 PT

Network maintenance is being performed at the Centre for Brain Health building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from May 4, 2020, 23:00 PT to May 5, 2020, 06:30 PT; network services will be interrupted as the network user ports are migrated to the new switching […]