General

RESOLVED: Student Service Centre Issues With Accessing Site May 28, 2020, 15:15 PT

Resolved: May 28, 2020, 15:15 PT UBC IT Technicians have restored access to the Student Service Centre and users attempting to visit this page should be able to login. May 28, 2020, 14:35 PT UBC IT Technicians are currently aware of an issue where users trying to access the Student Service Centre are unable to […]

RESOLVED: Student Service Centre Issues Accessing Fees and Financial Info May 28, 2020, 16:15 PT

Resolved: May 28, 2020, 16:15 PT UBC IT Technicians believe the issue with accessing the SSC is resolved. Please try to access your SSC financial records again now, or later today. Update: May 28, 2020, 10:40 PT We are currently experiencing issues with fees and financial info on the Student Service Centre.  This is due […]

RESOLVED: FASmail Outlook Web App Intermittent Access Issues May 27, 2020, 16:13 PT

Update: May 27, 2020, 16:13 PT The intermittent issues regarding Outlook on the web, a.k.a. Outlook Web App (www.mail.ubc.ca), have been resolved as of 16:13 PT. May 27, 2020, 14:53 PT UBC IT has received reports of intermittent issues accessing Outlook on the web, a.k.a. Outlook Web App (www.mail.ubc.ca). Users may see the following error […]

RESOLVED: UBC FASmail Sending Issues May 27, 2020 16:13 PT

Update: May 27, 2020, 16:13 PT The issues with sending email through FASMail have been resolved as of 16:13 PT. May 27, 2020, 14:51 PT UBC IT Technicians are aware of an issue where FASMail messages may not be sending and instead are stuck in the outbox. Technicians are currently investigating. Our Next Update will […]

RESOLVED: Adobe Subscription Expired Issue May 27, 2020 13:55 PT

Resolved: May 27, 2020 13:55 PT The vendor believes that Adobe services have been restored. UBC IT Technicians have tested and confirmed that services are working. More information can be found from the software vendors website at: https://status.adobe.com/ Update: May, 27, 2020, 13:33 PT Partial service has been restored pertaining to the issues with Adobe […]

UBC IT Domain Name System (DNS) Maintenance May 27, 2020, 18:30-21:30 PT

UBC IT will be conducting maintenance on its DNS servers on May 27, 2020, 18:30-21:30 PT. Access to myDNS GUI (Graphical User Interface) may be intermittent during this time.

Titanium Web Service Scheduled Maintenance May 28, 2020, 08:30-10:00 PT

Titanium will undergo a scheduled update on May 28, 2020, 08:30-10:00 PT. We expect an outage within this period and Titanium service will not be available.

RESOLVED: UBC Core Network – LFSC Border down May 26, 2020 – 17:30 PT

Update: May, 26, 2020, 17:30 The network connectivity issues have been resolved as of 17:20 PT. The Life Sciences border network appears to be down at this time. Our network technicians are investigating. This is a fairly central network and may have impacts on a variety of IT services on campus, however most services will […]

RESOLVED: UBC FASmail Issues May 26, 2020 17:20 PT

Update: May 26, 2020, 17:20 PT The FASMail issues have been resolved as of 17:20 PT. There was a network issue at approximately 15:00 PT that affected FASmail/Outlook access for some users.  Service is returning to normal but users will experience slowness as systems recover.

RESOLVED: PeopleSoft Portal Access Issues May 26, 2020, 14:15 PT

RESOLVED: UBC IT Technicians have resolved the PeopleSoft Portal Access Issues as of May 26, 2020 at 14:15 PT. We are currently experiencing sporadic issues with the Peoplesoft Portal (MSP) website. Technicians are investigating.