Campus-Wide Login

COMPLETED : Integration Enablement Centre Person-Hub Maintenance September 17, 2021, 22:00 PT to September 18, 2021, 00:00 PT

Completed : The scheduled maintenance has been completed. September 18, 2021 – 00:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 17, 2021 – 22:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 17, 2021 – 21:00 PT Scheduled : The Integration Enablement […]

COMPLETED : Campus Wide Login (CWL) Web Service Maintenance September 16, 2021, 07:30-08:30 PT

Completed : The scheduled maintenance has been completed. September 16, 2021 – 08:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 16, 2021 – 07:30 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 16, 2021 – 06:30 PT Scheduled : The CWL myAccount, […]

RESOLVED : CWL myAccount Service Maintenance August 11, 2021 16:00 PT

Resolved : This incident has been resolved. August 11, 2021 – 18:33 PT Investigating : Our technicians are still working on restoring the service. We do not have an ETA on when the service will be available. Our next update will be after 6:00pm. Please contact the IT Service Centre (www.it.ubc.ca/helpdesk) if you require assistance […]

COMPLETED : Enterprise LDAP Service Certificate Renewal August 11, 2021 07:00 – 07:30 PT

Completed : The scheduled maintenance has been completed. August 11, 2021 – 07:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. August 11, 2021 – 07:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. August 11, 2021 – 06:00 PT Scheduled : The IAM Enterprise […]

COMPLETED : Enterprise Services Load Balancer Maintenance June 28, 2021, 18:00-19:00 PT

Completed : The scheduled maintenance has been completed. June 28, 2021 – 19:18 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. June 28, 2021 – 18:18 PT Scheduled : UBC IT will be performing maintenance on the UBC Vancouver load balancers. No service impact is expected. June 28, […]

COMPLETED : DR EduCloud Server Service Maintenance June 14, 2021, 15:00-18:00 PT

Completed : The scheduled maintenance has been completed. June 14, 2021 – 18:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. June 14, 2021 – 15:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. June 14, 2021 – 13:59 PT Scheduled : Scheduled maintenance on […]

RESOLVED : Campus-Wide Login Issues – June 1, 2021 20:00

Resolved : Login access has been restored to users may have experienced difficulties accessing CWL, EAD, and ELDAP accounts earlier this afternoon due to data misconfiguration issues. Data syncing is now complete. Some users with reinstated accounts may receive email notification that they’ve been granted access. This email comes from a trusted UBC account, and […]

RESOLVED : Duo SMS Issue – May 28 2021 08:21

Resolved : The SMS delivery issue has been resolved. May 28, 2021 – 14:33 PT Investigating : There is an on-going vendor issue with SMS delivery. Some SMS messages may fail to deliver or take longer to arrive. Other MFA methods like phone app, passcode, phone call, and tokens, are not affected. May 28, 2021 […]

RESOLVED : CWL account creation services outage May 24, 2021

Resolved : Issues with CWL creation has been resolved. Users who are in the middle of creating their CWL account will need to restart the CWL creation process. May 24, 18:55 PT May 24, 2021 – 18:57 PT Investigating : CWL account creation services have been impacted today May 24, 2021. UBC IT technicians are […]

RESOLVED : CWL account creation services outage May 21, 2021, 19:00 PT

Resolved : Issues with CWL creation has been resolved. Users who are in the middle of creating their CWL account will need to restart the CWL creation process. May 22, 2021 – 18:08 PT Investigating : CWL account creation services have been impacted since May 21, 2021, 19:00 PT. UBC IT technicians (IEC) are currently […]