Campus-Wide Login

UBC Shibboleth Maintenance October 8, 2019, 10:30-11:30 PT

UBC’s Shibboleth service will be undergoing maintenance on October 8, 2019 from 10:30 to 11:30 PT. No downtime is expected.

UBC CAS Maintenance, October 7, 2019, 10:00-11:50 PT

UBC’s Central Authentication Service will be undergoing maintenance on October 7, 2019, 10:00-11:50 PT. No downtime is expected.

CWL Authentication – Stale Request Error September 18, 13:00 PT

We are investigating an issue with UBC Authentication ( where small number of users may experience timeouts. Affected users are advised to clear their browser cookies or restart their browser and retry logging into their application.      

Load Balancer Maintenance August 10, 2019, 07:00-13:00 PT

UBC IT will be performing maintenance on the load balancing systems on August 10, 2019 from 07:00-13:00 PT. No service interruptions are expected.

ELDAP Maintenance August 6, 2019, 07:00-16:00 PT

The ELDAP service will be undergoing maintenance on August 6, 2019, 07:00-16:00 PT Security patching will be applied to the ELDAP servers in UBCV, UBCO, Q9 (Kamloops). There is no expected impact to customers.

IAM Web Authentication SSO (Single Sign-On) Maintenance August 3, 2019, 07:00-11:00 PT

The IAM Web Authentication SSO (Single Sign-On) services will be undergoing maintenance: 1) UBC’s Central Authentication Service (CAS) 2) UBC’s Identity Provider Service (Shibboleth) 3) CWL Authentication Service (Auth2) During the maintenance window, DNS management will be moved to F5’s Wide IP. The change is preparatory work for enabling multi-data centre failovers (examples: between UBCV […]

Canvas Catalog: Opening CWL Authentication to All Users July 11, 2019, 08:00-08:30 PT

Learning Technology Hub will be opening Campus Wide Login (CWL) for all users of Canvas Catalog ( on July 11, 2019 from 08:00-08:30 PT. Please refrain from logging in until after 08:30 PT. Once complete, the updated login splash screen will allow CWL holders to login. Please note that when you login with CWL for […]

Gartner login issues, July 3, 2019, 14:44 PT

Gartner is currently experiencing technical issues. Students, faculty, and staff may not be able to login to Gartner with their UBC CWL account. Gartner have advised us that they are aware of the issue and are investigating.

Enhanced CWL Maintenance May 29, 2019, 08:00-12:00 PT

A back-end component of Enhanced CWL will undergo maintenance from 08:00 to 12:00 PT on May 29, 2019. No service impact is anticipated.

Canvas Authentication Maintenance April 30, 2019, 07:00-07:30 PT

Maintenance will be performed on UBC’s Canvas CWL authentication integration on April 30, 2019 from 07:00-07:30 PT. No impact to users is expected.