RESOLVED : IT Service Centre Contact Centre Outage April 26, 2021, 08:05PT


Resolved : A fix has been implemented by UBC IT Technicians and we are monitoring the results. Callers should now be able to get through to agents at the various Service Centres.
April 26, 2021 – 11:24 PT


Investigating : We are still investigating and working closely with our vendor to resolve the Cisco Contact Centre issues. Callers may have trouble contacting various Service Centres.

We will be performing a restart of services at 11:00am to correct the issue. Contact agents may experience a service interruption as a result.
We will provide an update after 11:30am.
April 26, 2021 – 11:01 PT


Investigating : We are currently experiencing issues with Cisco Contact Centre. Callers are not able to get through to UBC IT Service Centre at 604-822-2008.

Our technicians are investigating and there is no current estimated time of resolution
April 26, 2021 – 08:44 PT


See https://status.it.ubc.ca for further details.