Resolved : Issues with Student Service Centre financials and other applications September 10, 2020 16:00 PT

All systems and web applications previously affected by slow loading times are back online and performing as normal.

Technical teams will continue to monitor these systems and are investigating the root cause of the issue. Once known an update will be provided.


Issues with Student Service Centre financials and other applications September 10, 2020 10:45 PT

Student Service Centre financials remains available and payments continue to be processed.

It appears that some other applications continue to run slow, and technical teams are troubleshooting the cause of this issue.

An update will be provided for these applications as it arises.

 


Issues with Student Service Centre financials and other applications September 9, 2020 20:00 PT

As of 6:30 PM, Student Service Centre financials became available.  We are processing payments at this time.

We will continue to monitor and investigate the status of the other applications that had been running slow or were unresponsive.

An ongoing update will be provided in the morning.


Issues with Student Service Centre financials and other applications September 9, 2020 17:00 PT

We will continue to monitor and investigate this issue throughout the evening, and will provide an update if a solution arises.

Otherwise, an ongoing update will be provided in the morning.


Issues with Student Service Centre financials September 9, 2020 16:30 PT

The investigation into the cause of the Student Service Centre financials page being unable to load is still ongoing.

We are also aware that various other applications have been running slow or are unresponsive.

Further updates will be provided as they become available.

Our next scheduled update will be at 18:30 PT.


Issues with Student Service Centre financials September 9, 2020 14.30 PT

The investigation into the cause of the Student Service Centre financials page being unable to load is still ongoing.

We are also aware that various other applications have been running slow or are unresponsive.

Further updates will be provided as they become available.

We will update this service bulletin at 16:30 PT or when we have new information.

 


Issues with Student Service Centre financials September 9, 2020 13.30 PT

We are continuing to experience issues with Student Service Centre financials.

We understand that students and other users are experiencing slow page loading times that cause the processing webpage to timeout before tuition payments have been processed.

In light of this, students will be keen to know that they WILL NOT be charged late fees if they are unable to process their tuition payments due to this issue.

Several teams are working together to get to the root of this issue and further updates will be provided throughout the investigation.

We will update this service bulletin at 15:30 PT or when we have new information.


Issues with Student Service Centre financials September 9, 2020 10.40 PT

We are experiencing issues with Student Service Centre financials today—students are experiencing significant delays in processing their payments.  The Academic Systems Support team is actively monitoring the performance of the SSC and will take necessary actions to achieve and maintain usability. We will update this service bulletin at 13.30 PT.