Resolved: BCNET Vancouver Exchange Power Outage – August 3, 2020

August 03, 2020, 23:59 PT

All network services restored and incident declared as over.

 


From:       18:51 PT Monday, August 3, 2020

To:         23:59 PT Monday, August 3, 2020

 

Reason:     BCNET VANTX data centre #2 experienced power loss on UPS #2 starting at 18:51 PST.

Power restored to facility at 23:48 PST with network connections restored at 23:59 PST.

 

Effects:    Numerous Member sites in and around Vancouver are impacted as a result of this.

The following sites are affected.

 

Capilano University – North Vancouver, Sechelt

Douglas College – Surrey, New Westminster, Coquitlam

Justice Institute of British Columbia – Victoria, Kelowna, Chilliwack, Maple Ridge, Pitt Meadows, New Westminster

Kwantlen Polytechnic University – Cloverdale, Langley, Richmond, Surrey

University of the Fraser Valley – Chilliwack, Abbotsford

Royal Roads University – Vancouver

University of British Columbia – Vancouver

Simon Fraser University – Vancouver

British Columbia Institute of Technology – Secondary

Emily Carr

Vancouver Community College – Primary

Langara College – Vancouver, W Broadway

Selkirk College – Trail, Cranbrook

 

 

Contact:    Please contact the BCNET Operations Center at

604-822-1348 option 3 or mailto:noc@bc.net

when network problems are experienced outside of a maintenance window.

 

Posted By:  BCNET Network Management Center

604-822-1348 option 3

mailto:noc@bc.net

 

 


BCNET Vancouver Exchange Power Outage – August 3, 2020

From:       18:51 PT Monday, August 3, 2020

To:         ongoing

 

Reason:     BCNET VANTX data centre #2 experienced power loss on UPS #2 starting at 18:51.

Work is underway to reroute and restore full power to affected network devices.

 

Effects:    Numerous Member sites in and around Vancouver are impacted as a result of this.

The following sites are affected.

 

Capilano University – North Vancouver, Sechelt

Douglas College – Surrey

Justice Institute of British Columbia – Victoria, Kelowna, Chilliwack, Maple Ridge, Pitt Meadows

Kwantlen Polytechnic University – Cloverdale, Langley, Richmond

University of the Fraser Valley – Chilliwack, Abbotsford

 

Contact:    Please contact the BCNET Operations Center at

604-822-1348 option 3 or mailto:noc@bc.net

when network problems are experienced outside of a maintenance window.

 

Posted By:  BCNET Network Management Center

604-822-1348 option 3

noc@bc.net