Zoom Outage July 4 – 5, 2020 – Transition to Canadian Hosting

On the weekend of July 4th and 5th, 2020, UBC’s Zoom account will be transitioned from US-based hosting to Canadian-based hosting. During this maintenance window, UBC’s Zoom service will be unavailable and you will not be able to log in to your account or host meetings.

Additionally, all users whose account is pending activation at this time will be removed. If you have received an email invitation to create an account, we strongly recommend that you activate your account before July 4th, otherwise you will need to request an account again.

Following this change, attendees participating in meetings hosted by users on UBC’s account will have video and audio data flow through a Canadian data centre. Account information and passwords will also reside exclusively in a Canadian data centre.

We understand this maintenance window may impact your ability to conduct teaching, learning and business activities. For assistance in making alternative arrangements for any meetings that you are unable to reschedule, please contact your relevant support team listed below:


For UBC Faculty of Medicine staff and faculty:
Call: 1-877-266-0666
Email: medit.servicedesk@ubc.ca


For all staff and faculty based at UBC Vancouver:
Call: 604-822-7956
Email: av.helpdesk@ubc.ca


For all staff and faculty based at UBC Okanagan:

  • For urgent assistance, please contact the Helpdesk at 250-807-9225
  • To schedule assistance, please enter a ticket at https://helpdesk.ok.ubc.ca
  • Select Request Training/Technical Consultation, then Other and enter the type of Zoom support you are requesting and the time/dates that you are available.