RESOLVED: Image Upload and Retrieval Issue with Online Payment Tool, FMS nQuery, and Student Information System – March 12, 2020 13:51 PT

Update: March 12, 2020, 13:51 PT

The issue with image upload and retrieval with OPT, FMS nQuery and SIS has been resolved.  The backend Perceptive Content application is now working normally.  We are continuing to investigate the cause of the issue and monitor the health of application.

Sorry for the inconvenience and thank you for your patience.


We are currently experiencing an issue image upload and retrieval with OPT, FMS nQuery and SIS due to an outage on the backend Perceptive Content document imaging application.  UBC IT Application Support and Network Support teams are investigating the issue.  We will be providing updates when more information is available.