RESOLVED: FASmail webmail authentication issue March 05, 2020, 20:38 PT

RESOLVED: March 05, 2020, 20:38 PT

UBC IT Technicians have resolved the FASmail webmail authentication issue.

If you are still experiencing issues, please contact the UBC IT Service Centre at 604-822-2008 during business hours.


UPDATE: March 05, 2020, 17:45 PT

If you have the issue, please go to https://www.mail.ubc.ca and it will work.

The issue occurs if you use https://mail.ubc.ca and is challenged by the Duo authentication.  Technicians are working to resolve this.


FASmail webmail authentication issue March 05, 2020 16.55 PT

Some users are experiencing issues when authenticating for FASmail webmail when they have to go through the dual authentication process. Technicians are aware of the issue and are investigating.