RESOLVED: Applications using Java Web Start are not loading February 24, 2020, 13:00 PT

Update: February 24, 2020, 14:35 PT

 

The issue launching the Java Web Start has been resolved.

 

If you still encounter issues with opening Java Web Start please call the IT Service Centre at 604-822-2008.

 


Update: February 24, 2020, 13:00 PT

 

The current ongoing issue launching the SISC has not yet been resolved. However a workaround has been established:

 

To launch the SISC please follow step 2 “Delete Temporary Files” under Troubleshooting on the SISC launch page and clear the Java cache (temp files, applets, etc), to be able to launch the SISC.

 

You will encounter a warning on the way through, but by clicking the “Continue” button, the SISC will download and launch.

 

If you have any further issues please call the IT Service Centre at 604-822-2008.

 


 

February 24, 2020, 10:20 PT

We are currently experiencing issues with applications that make use of Java Web Start not loading.

Applications affected include SISC, BBAE, Curriculum Management, Faculty Course Management and Standard Timetable Admin.

UBC IT technicians are currently investigating the issue.

Our next update is scheduled to be at 12:45 PT.