RESOLVED: Intermittent Contact Centre Phone Issues January 31, 2020, 11:40 PT

The intermittent connection issues for the Contact Centre service have been resolved.  If you continue to experience issues reaching a Contact Centre line, please report it to the IT Service Desk.


Intermittent Contact Centre Phone Issues January 30, 2020, 22:00 PT

The Contact Centre service is currently experiencing intermittent connection issues. Occasionally when dialing a Contact Centre line, callers will hear continuous ringing with an initial greeting. Hanging up and trying again will typically result in a successful connection. If you are experiencing issues like this, please hang up and try calling again. Technicians are investigating.