RESOLVED: BCNET Prince George Exchange Outage – June 10, 2019, 20:30 PT

From:      12:27 PST Monday, June 10, 2019

To:        20:12 PST Monday, June 10, 2019

 

Reason:    BCNET NOC was alerted to numerous services being

offline out of Prince George. It has been determined to

be a fibre cut(s) utilizing one of our fibre

providers. Personnel are currently escalating with

the service providers.

 

*Update 1*

Fibre repair crews are enroute to the site with no ETR as of yet.

 

*Update 2*

Fibre repair crews have reached the site and are starting the

splicing work. ETR is 21:30 PST.

 

      *Update 3*

             Fibre splicing restored network connectivity at 20:12. All services

             verified up and operational.

 

Effects    The following customers are experiencing

network service interruptions at this time.

 

UNBC

CNC

NLC

CMTN

 

Contact:   Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or noc@bc.net

when network problems are experienced outside of

a maintenance window.


From:      12:27 PST Monday, June 10, 2019

To:        ongoing

 

Reason:    BCNET NOC was alerted to numerous services being

offline out of Prince George. It has been determined to

be a fibre cut(s) utilizing one of our fibre

providers. Personnel are currently escalating with

the service providers.

 

*Update 1*

Fibre repair crews are enroute to the site with no ETR as of yet.

 

*Update 2*

Fibre repair crews have reached the site and are starting the

splicing work. ETR is 21:30 PST.

 

Effects    The following customers are experiencing

network service interruptions at this time.

 

UNBC

CNC

NLC

CMTN

 

Contact:   Please contact the BCNET Network Operations

Centre at 604-822-1348 option 3 or noc@bc.net

when network problems are experienced outside of

a maintenance window.