Service Now inactive ITIL users cleanup and IBA groups consolidation Apr 03, 2014 14:00 – 17:00 PT

Service Now inactive ITIL users cleanup and queue consolidation. All ServiceNow ITIL accounts that have been inactive (have not logged in) for more than 90 days are now removed from the Service Now role groups attached to their records.In addition we will be consolidation of the IBA assignment groups to a single one.