UBC IT Voice Services has received reports from the UBC community regarding telemarketing calls from UBC phone numbers. We have investigated these reports, and determined that an outside (off-campus) party is spoofing UBC phone numbers when dialing UBC phones.
Most of the reported cases have these characteristics:
- The telemarketing call is received by a UBC phone
- The caller ID for then incoming call is either 604-822-XXXX or 604-827-XXXX
- The call contains a recorded message, prompting the user to press a key to “Accept”
How to recognize a spoofed call
When receiving a call from another phone at the university, UBC phones will only display the 5-digit extension. If a user sees a call from a UBC number, but it’s displayed as 604-822-XXXX or 604-827-XXXX, that call is originating from outside the university and it is likely spoofed – users should exercise caution.
UBC IT has escalated this issue to the university’s telecommunications provider, and we are investigating other regulatory or legal options to prevent this from occurring.