Voice Services

UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 12:00 PT

The issue is ongoing, we are currently working with the service provider to resolve the issue. We will provide another update at 1:00PM.

Intermittent Issues Calling Off-Campus Phones July 14, 2017 11:00 PT

*RESOLVED* Intermittent Issues Calling Off-Campus Phones July 14, 2017 16:40 PT Resolved as of 16:15 PT – Phone issues was due to a fibre cut affecting our voice service provider.   UPDATE: Intermittent Issues Calling Off-Campus Phones July 14, 2017 14:30 PT The issue is ongoing, we are currently working with the service provider to […]

*RESOLVED*Intermittent Access to Voicemail from Off-Campus Phones July 13, 2017 11:25 – 12:00 PT

Between approximately 11:25am and 12:00pm on July 13th 2017, there were intermittent issues that affected some users who were unable to leave voicemail messages when dialing from an off-campus phone line.  Based on the users’ reports, the phone would ring a few times and then the call would drop instead of getting redirected to voicemail. The […]

VoIP Maintenence July 12, 2017 22:00 – 23:00 PT

CallManager cluster restart will take place on July 12, 2017 22:00:00 – 23:00:00. There is no effect on phone service. All active calls will be preserved. All calls in progress will be preserved. All new calls during a brief 5-10 second window will need to be re-dialed. Idle phones will be rebooted. This process can […]

UBC Robson Square Phone Service Maintenance July 10, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one hour on July 10th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

RESOLVED: Phone Services Issue – July 4th, 2017 15:40 PT

The issue has been resolved as of 16:00 PT ====================================== We are currently experiencing issues with phone services. User might experience issues with calling out or receiving calls. Technicians are currently investigating. Thank you for your patience during this time. We will provide an update at 16:3o PT

RESOLVED: Intermittent issues with calling some Call Centres – July 4, 2017 15:40 PT

The issue has been resolved as of 16:00 PT ====================================== There are currently intermittent issues affecting the following Contact Centres: Enrollment Services Building ops Med IT Arts ISIT Arts advising Sauder Service Desk ITSC Customers may experience getting fast busy signals or get disconnected. Technicians are currently investigating. Please feel free to use the Help Desk […]

New Contact Centre Phone Issue Affecting 7-Help Line – June 21st, 2017 – 07:30 PT

We are currently experiencing phone issues with 7-Help Desktop Services phone line.  UBC IT technicians are currently investigating the issue. We will provide an update as soon as it is available.

UBC Robson Square Phone Service Maintenance June 19, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 60 minutes on June 19th between 00:01 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Robson Square Phone Service Maintenance June 14, 2017 00:01 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one hour on June 14th between 00:01 and 06:00 PT. No impact is anticipated as a result of this change.