Voice Services

UBC Vancouver VoIP Service Maintenance November 8, 2017 22:00 – November 9, 2017 01:00 PT

The UBC Vancouver VoIP service will be undergoing maintenance between November 8, 2017 22:00 and November 9, 2017 01:00 PT. During this window, service on WiTel devices may be unavailable. Standard VoIP phone sets should not be impacted by this change.

UBC Collaboration Suite Skype for Business Maintenance November 09, 2017 22:00 – 23:00 PT

On November 9th, 2017 22:00 – 23:00 PT, the UBC Collaboration Suite Skype for Business service will be undergoing maintenance. The UBC Okanagan Dial-In Number for teleconferencing will be replaced with a new number. Those who have recurring Skype for Business meetings with attendees from Kelowna are encouraged to resend their invitations after November 9th […]

Resnet Network Maintenance OCT 28 2017 07:00 – 09:00 PT

UBC IT will be performing network maintenance on RESNET (Student Residence Networks) on October 28, 2017 between 7:00 AM and 9:00 AM PT. Internet access and network connectivity will be intermittently unavailable for student residence buildings at Point Grey Campus.

UBC Vancouver Voice Service Maintenance October 26, 2017 18:00 – 19:30 PT

On October 26, 2017 between 18:00 – 19:30 PT, the UBC Vancouver Voice Service will be undergoing maintenance to increase capacity between the VoIP and TDM service. No outage or service interruption is expected as a result of this change.

Contact Centre Maintenance October 25, 2017 10:00 – 10:30 PT

The Contact Centre service will be undergoing maintenance on October 25, 2017 10:00 – 10:30 PT. The call recording service associated with the Contact Centre service will be unavailable for 15 minutes during this window. No other impact is expected as a result of this change.

UBC IT Network Maintenance Oct 20, 2017 17:00 – 19:00 PT

UBC IT will be performing network maintenance at the office for Canadian International Resources Development (1166 Alberni Street) on October 20, 2017 between 5:00 PM and 7:00 PM PT. Internet access, VOIP phone services and network connectivity to Point Grey campus will be temporarily unavailable.

Voice Service Maintenance October 5, 2017 06:30 – 07:30 PT

A voice service maintenance window is scheduled between 06:30 and 07:30 PT on October 5, 2017. During this maintenance window we will re-order the Shaw trunking to enable redundant backup service. No service impact is expected as a result of this change.

UBC VoIP Maintenance – September 21, 2017 06:45 – 08:45 PT

On September 21st 2017 06:45 – 08:45 PT, the UBC VoIP service will be undergoing maintenance. No outage is expected as a result of this change.

RESOLVED: VOIP issue at the UBC Hospital – August 4 2017 15:00 PT

After further investigation, the Voice team confirmed there was no VOIP issue affecting phones at the UBC Hospital.  

VOIP issues at the UBC Hospital August 3, 2017 13:00 PT

The UBC Hospital is currently experiencing VOIP issues. The issue is currently being investigated and updated information will later be provided