Voice Services

Analog Voice Services Maintenance – June 05, 2018 07:00 – 07:30 PT

Some analog voice services will be undergoing maintenance on June 05, 2018 07:00-07:30 PT. This will result in a service interruption for affected lines for approximately 5 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.  

UBC IT Network Maintenance – June 2, 2018 07:00 – 09:00 PT

UBC IT will be performing core network maintenance on Vancouver campus on Saturday, June 2, 2018 07:00 – 09:00 PT. There will be a small chance of no network connectivity for up to 30 seconds for some campus networks.

RESOLVED: ArtsIT helpdesk phone issues – May 30, 2018 08:30 PT

ArtsIT helpdesk is now fully functionable. This issue has been resolved. ======================================================================== ArtsIT helpdesk are currently experiencing issues with their Contact Center phones and any users trying to call may experience longer wait times. Technicians are currently investigating.

Intermittent Voice issues – May 29, 2018 15:15 PT

Users may experience issues reaching UBC contact Centers including ITSC, MedIT, Building Operations and Enrollment Services. Our technicians are currently investigating.

Voice Service Maintenance for WiTel Service May 24, 2018 21:00 – 23:59 PT

There will be a short maintenance period affecting the UBC WiTel service (wireless phone service) on May 24, 2018 from 21:00 to 23:59 PT. During this period, WiTel phones may unavailable for up to 30 minute.

UBC Robson Square Phone Service Maintenance May 24, 2018 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 5 minutes on May 24th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

Contact Center Service Maintenance May 23, 2018 21:00 – 22:30 PT

The Contact Centre service will be undergoing maintenance on May 23, 2018 21:00 – 22:30 PT. No service outage or impact is expected as a result of this change.

UBC IT Network Maintenance – Saturday, May 19, 2018 06:00 – 09:00 PT

UBC IT will be performing maintenance on its core router network on Saturday, May 19 from 06:00 – 09:00 PT.  Between 06:00 – 09:00 PT, we expect intermittent outage for a number of services and building networks.  Between 08:00-08:30, there will be a full outage that will last for 15 minutes. Below is a list […]

UBC Hospital Voice Service Maintenance May 15, 2018 22:00 – May 16, 2018 02:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between May 2018 22:00 to May 16, 2018 02:00 PT. No impact is anticipated as a result of this change.

UPDATE: Enterprise-wide Systems Restored May 16, 2018 09:15 PT

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]