Voice Services

Contact Centre Maintenance February 28, 2018 21:00-March 1, 2018 01:00 PT

The UBC Vancouver Contact Centre service will be undergoing maintenance on February 28, 2018 from 21:00 to March 1, 2018 01:00 PT.  There will be no impact to the Contact Centre service as a result of this change.

Contact Center Service Maintenance February 22, 2018 15:00 – 23:59 PT

The Contact Centre service will be undergoing maintenance on February 22, 2018 15:00 – 23:59 PT. No service outage or impact is expected as a result of this change.

Contact Centre Maintenance February 21, 2018 21:00 – February 22, 2018 01:00 PT

The UBC Vancouver Contact Centre service will be undergoing maintenance on February 21, 2018 from 21:00 to February 22, 2018 01:00 PT.  There will be no impact to the Contact Centre service as a result of this change.

ToolVox Mainentance February 14, 2018 08:30 – 09:30 PT

On February 14, 2018 between 08:30 – 09:30 PT, the ToolVox service will be undergoing maintenance and may be unavailable.

Resolved : 5 Digit Calling Issues Between UBC Vancouver and UBC Okanagan February 13, 2018 11:00 PT

5 Digit Calling Issues Between UBC Vancouver and UBC Okanagan has been resolved.

UPDATE: 5 Digit Calling Issues Between UBC Vancouver and UBC Okanagan February 13, 2018 06:30-09:45 PT

Please be advised that technicians have restored the 5 digit extension calling service between UBC Vancouver and UBC Okanagan campuses.  While service has been restored, technicians will continue to monitor call load throughout the day to ensure service is stable.  If users experience any issues, please use the full 10 digit phone number to dial […]

5 Digit Calling Issues Between UBC Vancouver and UBC Okanagan February 13, 2018 06:30 PT

Please be advised that users attempting to call using 5 digit extensions between UBC Vancouver and UBC Okanagan campuses may experience issues connecting.  The current workaround is to dial the full 10 digit phone numbers.  Technicians are working to resolve the issue.

UBC Vancouver Voice Service Maintenance February 13, 2018 20:00 – 23:59 PT

The UBC Vancouver Voice Service will be undergoing maintenance on February 13, 2018 from 20:00 to 23:59 PT. There will be no impact to the phone service as a result of this change.

Resolved – 5 Digit Calling Issues Between UBC Vancouver and UBC Okanagan February 9, 2018 11:55-14:35 PT

Please be advised that users attempting to call using 5 digit extensions between UBC Vancouver and UBC Okanagan campuses between 11:55-14:35 PT would have experienced issues connecting.  Calls using the full 10 digit phone numbers were not affected.  Technicians have resolved the issue.

UBC Vancouver Voice Service Maintenance February 7, 2018 20:00 – 23:59 PT

The UBC Vancouver Voice Service will be undergoing maintenance on February 7, 2018 from 20:00 to 23:59 PT. There will be no impact to the phone service as a result of this change.