Voice Services

Skype for Business Pilot and Lync Proof-of-Concept Service Maintenance April 7, 2017 20:00 – April 8, 22:00 PT

On April 7th, 2017 from 20:00 to April 8th, 22:00 PT, the Skype for Business pilot and Lync PoC services will be undergoing maintenance. These services will be unavailable during this maintenance window.

UBC Robson Square Phone Service Maintenance April 5, 2017 02:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one minute on April 5th between 02:00 and 06:00 PT. No impact is anticipated as a result of this change.

RESOLVED – Contact Center Issues – March 27, 2017 08:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Technicians are currently investigating. Resolved as of 10:00am PT

RESOLVED – Contact Centre Issues – March 24th, 2017 18:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Issue has been resolved as of 18:00 PT

Contact Centre Issues – March 24th, 2017 12:00 PT

Users may be experiencing contact centre issues at the following departments: Enrolment Services Building Operations Campus Security UBC ITSC Arts ISIT Arts Advising Technicians are currently investigating.

Call Center issues – March 24, 2017 12:00 – *RESOLVED*

Call Center issues March 24, 2017 02:40 – resolved Users trying to reach UBC call centers were experiencing issues reaching the call centres by phone The following call centres appear to have been affected by the issues today: Allan McGavin Sports Medicine Clinic Continuing Studies Robson Square MED IT Service Desk hunt queue MED ITT Video Conf hunt queue […]

Call Center issues – March 24, 2017 02:40 – Ongoing

Call Center issues March 24, 2017 02:40 – ongoing Users trying to reach UBC call centers may experience issues reaching them by phone The following call centres appear to be affected by the issues today: Allan McGavin Sports Medicine Clinic Continuing Studies Robson Square MED IT Service Desk hunt queue MED ITT Video Conf hunt queue […]

Lync PoC Service Maintenance March 14, 2017 19:00 – 23:00 PT

The Lync Proof-of-Concept service will be undergoing maintenance on March 14th 2017 between 19:00 and 23:00. During this time, access to the “Dial-by-Phone” conference dial in number (604-822-9700) may be temporarily unavailable. Other than this, the Lync service will not be impacted by this change.

Skype for Business Pilot Service Maintenance March 10, 2017 17:00 – 23:59 PT

The Skype for Business project team will be doing some maintenance on one of the Skype for Business conferencing dial-in lines on the evening of Friday, March 10th, 2017 between 17:00 and 23:59. Please Note:  Dial-in telephone conferencing using the 604-822-9700 line may be unavailable during this change window. Please use 604-822-3636 instead if you […]

UBC VoIP Service Maintenance – March 2, 2017 00:00 – 06:00 PT

The UBC Vancouver VoIP Service will be undergoing maintenance on March 2nd for up to 30 minutes between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.