Voice Services

Intermittent Fast Busy issue when dialing external numbers from UBCV – June 29, 2018 – ONGOING

We are currently experiencing an issue that affects outgoing calls.  The UBCV caller will experience intermittent fast busy signal or no tone when dialing external numbers from UBCV.   We are investigating the root cause. Workaround: Please dial again until the external call connects.

Henry Angus Power and Cooling Upgrade Project – Electrical shutdown Friday June 29, 2018 17:00-24:00 PT

As part of a Power and Cooling upgrade to the UBC campus Henry Angus Network Hub site on Friday June 29th, contractors will be involved in providing temporary backup power in order to install a new breaker. Plans are in place to provide additional backup capacity, and together with system redundancies and automatic load sharing […]

Analog Voice Services Maintenance June 21, 2018 17:30-19:30 PT

Some analog voice services will be undergoing maintenance on June 21, 2018 at 17:30-19:30 PT. This will result in service interruptions for the affected lines for approximately 2 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.

RESOLVED: Intermittent Fast Busy issue when dialing UBCO from UBCV campus June 15, 2018

RESOLVED: The intermittent fast busy issue when dialing UBCO from UBCV campus is now resolved. We are currently experiencing an issue that affects five and ten digit dialing UBCO campus from UBCV. The UBCV caller will experience intermittent fast busy signal when dialing UBCO. We are investigating the root cause.

Analog Voice Services Maintenance – June 7, 2018 17:30-19:00 PT

Some analog voice services will be undergoing maintenance on June 7, 2018 at 17:30-19:00 PT. This will result in service interruptions for the affected lines for approximately 2 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.

Analog Voice Services Maintenance – June 05, 2018 07:00 – 07:30 PT

Some analog voice services will be undergoing maintenance on June 05, 2018 07:00-07:30 PT. This will result in a service interruption for affected lines for approximately 5 minutes. Analog voice services at the UBC Hospital services will not be impacted by this change.  

UBC IT Network Maintenance – June 2, 2018 07:00 – 09:00 PT

UBC IT will be performing core network maintenance on Vancouver campus on Saturday, June 2, 2018 07:00 – 09:00 PT. There will be a small chance of no network connectivity for up to 30 seconds for some campus networks.

RESOLVED: ArtsIT helpdesk phone issues – May 30, 2018 08:30 PT

ArtsIT helpdesk is now fully functionable. This issue has been resolved. ======================================================================== ArtsIT helpdesk are currently experiencing issues with their Contact Center phones and any users trying to call may experience longer wait times. Technicians are currently investigating.

Intermittent Voice issues – May 29, 2018 15:15 PT

Users may experience issues reaching UBC contact Centers including ITSC, MedIT, Building Operations and Enrollment Services. Our technicians are currently investigating.

Voice Service Maintenance for WiTel Service May 24, 2018 21:00 – 23:59 PT

There will be a short maintenance period affecting the UBC WiTel service (wireless phone service) on May 24, 2018 from 21:00 to 23:59 PT. During this period, WiTel phones may unavailable for up to 30 minute.