Voice Services

VoIP Maintenence July 12, 2017 22:00 – 23:00 PT

CallManager cluster restart will take place on July 12, 2017 22:00:00 – 23:00:00. There is no effect on phone service. All active calls will be preserved. All calls in progress will be preserved. All new calls during a brief 5-10 second window will need to be re-dialed. Idle phones will be rebooted. This process can […]

UBC Robson Square Phone Service Maintenance July 10, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one hour on July 10th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

RESOLVED: Phone Services Issue – July 4th, 2017 15:40 PT

The issue has been resolved as of 16:00 PT ====================================== We are currently experiencing issues with phone services. User might experience issues with calling out or receiving calls. Technicians are currently investigating. Thank you for your patience during this time. We will provide an update at 16:3o PT

RESOLVED: Intermittent issues with calling some Call Centres – July 4, 2017 15:40 PT

The issue has been resolved as of 16:00 PT ====================================== There are currently intermittent issues affecting the following Contact Centres: Enrollment Services Building ops Med IT Arts ISIT Arts advising Sauder Service Desk ITSC Customers may experience getting fast busy signals or get disconnected. Technicians are currently investigating. Please feel free to use the Help Desk […]

New Contact Centre Phone Issue Affecting 7-Help Line – June 21st, 2017 – 07:30 PT

We are currently experiencing phone issues with 7-Help Desktop Services phone line.  UBC IT technicians are currently investigating the issue. We will provide an update as soon as it is available.

UBC Robson Square Phone Service Maintenance June 19, 2017 00:00 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 60 minutes on June 19th between 00:01 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Robson Square Phone Service Maintenance June 14, 2017 00:01 – 06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to one hour on June 14th between 00:01 and 06:00 PT. No impact is anticipated as a result of this change.

Resolved – WiTel/myPhone Service Outage June 8, 2017 9:00 PT

The WiTel, myPhone (https://myphone.ubc.ca/) service and ITSC contact center issue has been resolved as of June 8, 2017 9:00 PT  

WiTel/myPhone Service Outage June 7, 2017 17:03 ONGOING

The WiTel, myPhone (https://myphone.ubc.ca/) service and some contact centers are currently unavailable. Technicians are investigating. The estimated resolution time for this issue is June 8, 2017 at 9:30am. Please continue to monitor this service bulletin for any further updates. All other UBC Voice Services (VoIP and analog lines) remain up and are not impacted.

PEXIP Conferencing Service Call Capacity Upgrade – June 1st 2017 22:00 – 22:30 PT

The PEXIP conferencing service will have a brief 5 minute outage between 22:00 to 22:30 on June 1, 2017.  Active Calls during this maintenance window will be dropped and calls in progress will also be affected.