UBC Wireless – Recommended updates for legacy Operating Systems and Wireless drivers

Following recent upgrades to the wireless network over the last weekend, several Incident reports have indicated that users running legacy versions of OS, iOS and Windows wireless drivers are no longer able to authenticate to ubcsecure. The following OS/driver versions are confirmed to have been affected: MacOSX – version 10.7.5 and older iOS – Version […]

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UBC Hospital Voice Service Maintenance September 29, 2016 00:00 – 06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service on September 29, 2016 for up to 30 minutes between 00:00 and 06:00 PT. Clients will experience the following impacts for up to 30 minutes during this window: – Calls from external numbers to the UBC Hospital phone lines will be unavailable […]

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Intermapper Network Monitoring Upgrade – Sep 29, 2016 20:00 – Sep 30 02:00 PT

UBC will be performing Intermapper network monitoring maintenance on September 29 20:00 to September 30 02:00. During this time users of the Intermapper network monitoring service will not be able to connect to the Intermapper servers at intermapper.netcom.ubc.ca or intermapper2.netcom.ubc.ca

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Resolved – myDNS server issue – September 28, 2016 at 09:14 PT

The issue involving the MyDNS server this morning has been resolved.

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myDNS server issue – September 28, 2016 at 08:32 PT

hub/ns-ext-1 myDNS server is down for unknown reason at 08:32 PT and is being investigated. ETA unknown at this time. There is currently no end-user service impact. There is no impact to DHCP, however DNS resolution from off-campus may be slow to resolve. The other 2 DNS servers are handling the load. No impact to the management GUI […]

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CWL account owners are required to re-accept Terms of Use Sep 28, 2016 PT

CWL account owners are given three times to bypass re-accepting Terms of Use. After the three times, the accounts will be locked. CWL account owners will be redirected to or can go to myAccount directly to re-accept Terms of Use.

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AccessUBC Maintenance Sep 28, 2016 10:00 – 12:00 PT

AccessUBC will be under maintenance  Sep 28, 2016 10:00 – 12:00 PT. There will not be any end user impact.

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UBC Vancouver Network Maintenance – Core Network, Sept 27 2016, 16:00 – 17:00 PT

UBC IT will be performing network improvements to the core network Tuesday, September 27th between 4:00 PM and 5:00 PM. No service disruptions are anticipated.

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CWL myAccount website upgrade Sep 27, 2016 18:00 – 19:30 PT

The CWL myAccount website will be under maintenance at this time; Active sessions may be interrupted which require a restart of the browser. As result of this change, password restore process for active employee will be enhanced.

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SITS/eVision Scheduled maintenance SEP 27,2016 19:00 – 21:00 PT

The SITS/eVision application is scheduled for regular maintenance. The outage date and time is on Tuesday – September 27th, 2016 from 19:00 to 22:00 PT. During this time period, SITS eVision (Grad Studies Admission System and Sauder Executive Registration System) will not be accessible/available for use. Please contact SIS Support (sis.support@ubc.ca) if you have any […]

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ServiceNow Change Management Update Sept 30, 2016 15:00 – 15:30 PT

ServiceNow will be undergoing an update to the Change Management workflow. This change will have no impact on the application availability. Users should experience no disruption in service.

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