Adobe License Expiration Warning – Update – November 9, 2017 13:30 PT

  UBC IT has published the Adobe serialization utilities for PC and Mac systems to address the expiring Adobe Creative Cloud and Acrobat Pro DC license keys. The utilities can be found on SLMS within the software folders for Creative Cloud 2017 or Acrobat Pro DC. For UBC IT Desktop Services supported client PCs on […]

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WPA2 Wireless Protocol Vulnerability – October 17, 2017 10:00 PT

Description A severe vulnerability has been discovered in the Wi-Fi Protected Access II (WPA2) standard utilized in secure wireless networks such as ubcsecure, eduroam, ubcprivate. UBC IT is in the process of applying infrastructure workarounds and/or patches as recommended by our vendors. Operating systems on the end-point devices that connect to these networks are also […]

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Wireless Issues Following iOS 11 Update

Some users may be experiencing issues connecting to the wireless network after updating to iOS 11. Please follow these steps to reconnect: Forget the UBC wireless network you are trying to connect to. Go to Settings > Wireless > find the network Select the information icon on the right Click “Forget This Network” Connect to […]

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Resolved – Issues with AV Systems in certain buildings – November 22, 2017 14:16 PT

Issues with AV Systems in certain buildings have been resolved.

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Issues with AV Systems in certain buildings – November 22, 2017 11:30 PT

Some customers might be experiencing issues with controlling various Audio-Visual systems on campus. We have identified the root cause and we are currently working on a resolution for this issue.  

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Chemistry Physics Building Network Upgrade November 22, 2017 19:00 – 23:00 PT

Network maintenance is being performed on the Chemistry Physics building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Wednesday, November 22 2017 19:00 – 23:00 PT, all wired network services will be sporadic, as the network services are migrated, and the connectivity is verified.

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UBC Vancouver VoIP Service Maintenance November 22, 2017 22:00 – November 23, 2017 01:00 PT

The UBC Vancouver VoIP service will be undergoing maintenance between November 24, 2017 22:00 and November 25, 2017 02:00 PT. No outage is expected as a result of this change.

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SOPHOSEC2 Managed Antivirus Console Upgrade – November 23, 2017 14:00 – 15:00 PT

The administrative console for SOPHOSEC2 will be upgraded on Thursday, November 23rd, 2017 from 14:00 – 15:00 PT. During this time, endpoints managed through SOPHOSEC2 will be unable to receive updates.  Users may notice a small red X on the Sophos icon during this time, however endpoints will continue to be protected and do virus […]

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FASmail Email Service Maintenance Nov 23, 2017 20:00 – 21:00 PT

On November 23, 2017 20:00 – 21:00 PT, UBC IT will perform system maintenance on the UBC FASmail Email Service.   During the Maintenance window some users may receive a notification that their mailbox is temporary unavailable and to try again at a later date.

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PeopleSoft Management System Portal 9.1 Upgrade Nov 25, 2017 09:00 PT – Nov 26, 2017 18:00 PT

Management System Portal will be upgraded to 9.1. The following applications will be unavailable during the upgrade. – eRecruit for internal applicants (external applicants will still be able to apply) – Financial Management System including Online Payment Tool – Financial Reporting Tools – Human Resource Management System – System for Enterprise Reporting and Analytics – […]

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Chemistry Physics Building Network Upgrade November 27, 2017 19:00 – 23:00 PT

Network maintenance is being performed on the Chemistry Physics building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Monday, November 27, 2017 19:00 – 23:00 PT, all wired network services will be sporadic, as the network services are migrated, and the connectivity is verified.

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UBC Vancouver VoIP Service Maintenance November 29, 2017 22:00 – November 30, 2017 01:00 PT

The UBC Vancouver VoIP service will be undergoing maintenance between November 29, 2017 22:00 and November 30, 2017 01:00 PT. No outage is expected as a result of this change.

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UBC Vancouver VoIP Service Maintenance December 8, 2017 20:00 – December 9, 2017 20:00 PT

The UBC Vancouver VoIP service will be undergoing maintenance between December 8, 2017 20:00 and December 9, 2017 20:00 PT. During this window, service on WiTel devices may be unavailable. Some VoIP phone sets may automatically restart during this window but calls in progress will not be interrupted.

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