RESOLVED: Outlook Connectivity Issues – October 4, 2018 09:00 PT

09:00 PT October 4, 2018 Please be advised that technicians have worked with Microsoft to resolve the Outlook connectivity issues.  If you are still unable to open Outlook, please restart your computer and try again.  If you require further assistance, please contact the IT Service Centre Help Desk. 17:00 PT October 3, 2018 The team […]

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Workspace Desktop Synchronization for macOS 10.14 (Mojave) Notice – September 21, 2018 11:40 PT

Our preliminary testing indicates that the Workspace desktop file synchronization tool, Airwatch Content Locker Sync, is currently not compatible with the latest macOS 10.14 (Mojave), which is being released on September 24, 2018.  At this time, we recommend that you do not upgrade to macOS 10.14 if you would like to continue using the synchronization […]

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UBC Wireless Certificate Change – iOS users, May 9, 2018 01:00 PT to 02:00 PT

Due to the changes to UBC’s wireless connections on May 9, users of iOS devices (iPhones, iPads) may receive pop-up messaging to re-connect to the new WiFi security certificate. If you receive this message, please accept the change to connect with the new wireless connection and log-in with your credentials if prompted.   If you […]

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Totem Park Q’elexen Building Network Upgrade October 22, 2018, 04:30-07:00 PT

Network maintenance is being performed on the Totem Park Q’elexen building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on October 22, 2018, 04:30-07:00 PT, all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

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Totem Park Q’elexen Resnet Building Network Upgrade October 23, 2018, 04:30-07:00 PT

Network maintenance is being performed on the Totem Park Q’elexen building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on October 23, 2018, 04:30-07:00 PT, all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

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CHAN01 Switch Replacement (Chan Centre) October 23, 2018, 19:00-23:00 PT

Network maintenance is being performed on the Chan Centre network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on Tuesday, October 23, 2018 from 19:00-23:00 PT, all wired and wireless network services will be sporadic, as the network services are migrated, and the connectivity is verified.

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Totem Park Hem’lesem Resnet Building Network Upgrade October 24, 2018, 04:30-07:00 PT

Network maintenance is being performed on the Totem Park Hem’lesem building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on October 24, 2018, 04:30-07:00 PT, all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

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Totem Park Hem’lesem Resnet Building Network Upgrade October 24, 2018, 04:30-07:00 PT

Network maintenance is being performed on the Totem Park Hem’lesem building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on October 24, 2018, 04:30-07:00 PT, all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

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Totem Park Hem’lesem Resnet Building Network Upgrade October 25, 2018, 04:30-07:00 PT

Network maintenance is being performed on the Totem Park Hem’lesem building network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on October 25, 2018, 04:30-07:00 PT, all wired and wireless network services will be sporadic as the network services are migrated and the connectivity is verified.

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Tableau Security Enhancement October 19, 2018, 20:00-22:00 PT

The Tableau server application will be unavailable for the following areas on October 19, 2018, 20:00 – 22:00: Arts DAE Library PAIR Sauder

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RESOLVED: learningspaces.ubc.ca website is currently unavailable October 19, 2018, 10:56 PT

Resolved: October 19, 2018, 10:56 PT The issues we were experiencing with accessing the learningspaces.ubc.ca website has been resolved. Update: October 19, 2018, 10:23 PT The learningspaces.ubc.ca website is still currently unavailable. Technicians are still investigating. Our next update will be at 11:20 PT The learningspaces.ubc.ca website is currently unavailable. Technicians are aware and are […]

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RESOLVED: edi.ubc.ca website is currently unavailable October 19, 2018, 08:20 PT

Resolved: October 19, 2018, 08:20 PT The issues we were experiencing with accessing the edi.ubc.ca website has been resolved. The edi.ubc.ca website is currently unavailable. Technicians are aware and are investigating. No ETA is available.

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UBC Future Student Portal and Ask Me @ UBC Form Maintenance October 18, 2018, 18:00 – October 19, 02:00 PT

UBC Future Student Portal (www.account.you.ubc.ca) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on October 18, 2018 18:00 – October 19, 02:00 PT. If you have any questions, please contact Academic Systems at sis.support@ubc.ca.

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