Teaching and Learning Tools

Moodle (Medicine) Scheduled Maintenance Dec 8, 2018, 21:00 PT – Dec 9, 2018, 09:00 PT

The Continuing Professional Development Moodle website for the Faculty of Medicine will be unavailable for scheduled maintenance on Dec 8, 2018, 21:00 PT to Dec 9, 2018, 09:00 PT.

RESOLVED – edX Edge- CWL Login Error 500 December 4, 2018, 19:36 PT

The issue with edX Edge is resolved as of 7:36pm Users attempting to login to edX Edge using their CWL will get an Error 500.  Logging in directly to Edge using edX Edge account is unaffected. Vendor has been notified on this problem and is working to resolve the issue

RESOLVED: Intermittent Issues with Canvas File Download and Upload – November 22, 2018 – 12:08 PT

This issue is resolved as of 12:08 PT Canvas users may experience intermittent issues with downloading and uploading files as of 10:37 PT. Technicians are currently investigating the issue. The next update will be provided at 12:54 PT.

Survey Tool Security Update on the Qualtrics Platform November 21, 2018, 08:00 PT

Qualtrics will be performing a security update that will impact survey tool access via browser and API integrations. TLS 1.0/1.1 protocols will be disabled November 21, 2018, 08:00 PT. After the update, survey tool access (for owners and respondents) and integrations will only work for clients that support TLS 1.2 or higher.

Resolved: Course Schedule registration issues November 20, 2018, 12.25 PT

The Course Schedule registration issue has been resolved. November 20, 2018, 08:25 PT We are currently investigating an issue with adding and dropping courses in Course Schedule. There are no ETA at this time. We apologize for any inconvenience. If you have any questions, please contact Academic Systems at sis.support@ubc.ca

RESOLVED: Survey Tool Outage November 14, 2018, 15:30 PT

Qualtrics is accessible again. The UBC Survey Tool (Qualtrics) is currently experiencing an issue with their data center that is preventing users from logging into their accounts. Technicians are looking into a resolution and hope to have one shortly. Note: Surveys remain accessible to respondents and are not affected by this outage.

UBC Wiki Maintenance November 1, 2018, 21:15-21:45 PT

UBC Wiki will be unavailable for scheduled maintenance on November 1, 2018, 21:15-21:45 PT.

Learning Tools Provisioning Service – User Interface (LTPS-UI) Maintenance October 29, 2018, 10:00 – 10:30 PT

The Learning Tools Provisioning Service – User Interface (LTPS-UI) will be unavailable for scheduled maintenance on October 29, 2018 from 10:00 – 10:30 PT. Any changes to course enrolments in Canvas resulting from student registration or instructor and TA assignments will still be processed during the maintenance.

ComPAIR Scheduled Upgrade October 27, 2018, 08:30-09:00 PT

ComPAIR (compair.elearning.ubc.ca) will be unavailable for scheduled maintenance on October 27, 2018 from 08:30-09:00 PT

EDI (edi.ubc.ca) outage – October 3rd, 10:40pm – 11:20pm

The EDI service was temporarily not available. Our Systems team were able to restore service at 11:20pm.