Teaching and Learning Tools

Survey Tool Security Update on the Qualtrics Platform November 21, 2018, 08:00 PT

Qualtrics will be performing a security update that will impact survey tool access via browser and API integrations. TLS 1.0/1.1 protocols will be disabled November 21, 2018, 08:00 PT. After the update, survey tool access (for owners and respondents) and integrations will only work for clients that support TLS 1.2 or higher.

RESOLVED: Survey Tool Outage November 14, 2018, 15:30 PT

Qualtrics is accessible again. The UBC Survey Tool (Qualtrics) is currently experiencing an issue with their data center that is preventing users from logging into their accounts. Technicians are looking into a resolution and hope to have one shortly. Note: Surveys remain accessible to respondents and are not affected by this outage.

UBC Wiki Maintenance November 1, 2018, 21:15-21:45 PT

UBC Wiki will be unavailable for scheduled maintenance on November 1, 2018, 21:15-21:45 PT.

Learning Tools Provisioning Service – User Interface (LTPS-UI) Maintenance October 29, 2018, 10:00 – 10:30 PT

The Learning Tools Provisioning Service – User Interface (LTPS-UI) will be unavailable for scheduled maintenance on October 29, 2018 from 10:00 – 10:30 PT. Any changes to course enrolments in Canvas resulting from student registration or instructor and TA assignments will still be processed during the maintenance.

ComPAIR Scheduled Upgrade October 27, 2018, 08:30-09:00 PT

ComPAIR (compair.elearning.ubc.ca) will be unavailable for scheduled maintenance on October 27, 2018 from 08:30-09:00 PT

EDI (edi.ubc.ca) outage – October 3rd, 10:40pm – 11:20pm

The EDI service was temporarily not available. Our Systems team were able to restore service at 11:20pm.

Learning Tools Provisioning Service Maintenance – October 02, 2018 23:30-23:59 PT

The Learning Tools Provisioning Service – User Interface (LTPS-UI) is having scheduled maintenance on October 02, 2018 from 23:30-23:59 PT. Any changes to course enrolments in Canvas will still be processed during the maintenance. The LTPS-UI will be unavailable during this time.

ComPAIR Scheduled Upgrade – September 29, 2018 8:30–9:00 PT

ComPAIR (compair.elearning.ubc.ca) will be unavailable for scheduled maintenance on September 29, 2018 from 8:30-9:00 PT

RESOLVED: Delay in sending Canvas Notifications – September 21, 2018 10:00 PT

Update: 10:00 PT, September 17 – Canvas notifications are not being sent to some users. We have identified an issue that is causing some notifications to be backlogged and other messages to be blocked. We are continuing to work to resolve this problem and will provide a further update as more information becomes available. Update: […]

Malware and Phishing Scam Alert: OneClass Chrome Extension September 14, 2018 10.30 PT

Be on the alert for the OneClass Chrome Extension Malware and Phishing scam. UBC Cybersecurity has determined that the OneClass Chrome Extension is malware and that there is significant risk to students’ personal information if they have installed this software. Once the extension is installed, it may attempt to send an email on your behalf […]