Teaching and Learning Tools

Delay in sending Canvas Notifications – September 17, 2018 10:00 PT

Update: 10:00 PT, September 17 – Canvas notifications are not being sent to some users. We have identified an issue that is causing some notifications to be backlogged and other messages to be blocked. We are continuing to work to resolve this problem and will provide a further update as more information becomes available. Update: […]

Malware and Phishing Scam Alert: OneClass Chrome Extension September 14, 2018 10.30 PT

Be on the alert for the OneClass Chrome Extension Malware and Phishing scam. UBC Cybersecurity has determined that the OneClass Chrome Extension is malware and that there is significant risk to students’ personal information if they have installed this software. Once the extension is installed, it may attempt to send an email on your behalf […]

RESOLVED – Canvas “Page Error” Issue – September 13, 2018 17:45 PT

17:45 PT The issue involving Canvas text editor has been resolved. 17.10 PT An ongoing issue affecting Canvas is currently impacting all users at UBC, and affects any page in Canvas that contains a text editor (including taking/editing quizzes, creating/editing content, posting to discussions, etc). Accessing these pages results in a “Page Error” message. Engineers […]

IAM Database Maintenance September 6, 22:00 to 22:50 PT

To optimize the IAM database performance, we will rebooting the database on September 6, 2018 from 22:00 to 22:50 PT. During this time, web-based applications will continue to be accessible; however, new Campus-Wide Login accounts cannot be created and passwords cannot be updated.

RESOLVED – CWL Authentication Issue – September 6, 2018 17:00 PT

17:00 PT All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (https://cc.cybersecurity.ubc.ca/).  You will need to sign in with your […]

Canvas not accessible due to CWL issue September 5, 2018 09:15 PT

There is currently an issue with the system that authenticates users to Canvas and Canvas is not accessible at this time. Technicians are investigating and we will update this bulletin when more information is available.

RESOLVED – CWL Authentication Issue – September 5, 2018 11:01 PT

September 5th, 2018 15:30 PT – All web authentication services have now been confirmed to be stable and are fully operational.  If you would like to receive a more detailed account of activities performed and the analysis that we are currently conducting, please refer to the Cybersecurity Confidential Communications website (hxxps://cc.cybersecurity.ubc.ca/).  You will need to sign […]

Connect Maintenance August 31 09:00 PT – 17:00 PT

Connect will be undergoing maintenance on Friday, August 31 between 09:00 – 17:00 PT. Connect will be fully accessible during this time however access to old courses will be removed.

Mattermost Launch Aug 30, 2018 09:00 – Aug 31, 2018 17:00 PT

The LT Hub will officially launch Mattermost as a communication tool for teaching and learning following our pilot of the tool last year. More information will be posted on http://lthub.ubc.ca/guides/mattermost/ as it is available. Please contact the LT Hub if you are interested in using the tool in September 2018.

Aspire Learning and Teaching Fund Online Application System Scheduled Maintenance August 30, 2018, 09:00-10:00 PT

UBC Okanagan’s Aspire Learning and Teaching (ALT) online application system will be unavailable for scheduled maintenance on Thursday, August 30, 2018, 09:00-10:00 PT.