Servers & Storage

EduCloud Server Service Maintenance (Vancouver Location) – April 30, 2018 21:00 – 22:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment for Organizations hosted in UBC Vancouver during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be […]

EduCloud Server Maintenance April 28, 2018, 06:00 – 09:00 PT

We will be performing scheduled maintenance on the Production Workloads in EduCloud Server environment (https://bcnet.educloud.ubc.ca) on Saturday, April 28th, from 06:00 – 09:00 PT. Production workloads running on the EduCloud service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH.

EduCloud Server Backup Infrastructure Maintenance APR 26, 2018 13:00 – 16:00 PT

The EduCloud Server backup infrastructure will undergo maintenance on Thursday, April 26th, from 13:00 – 16:00 PT. During this window, we will not be able to fulfill restore requests for virtual machines hosted in EduCloud Server.

PCI vCenter Maintenance April 17, 2018 18:00 – 18:30 PT

Maintenance on the PCI vCenter will briefly interrupt PCI Management using vCenter No impact on PCI Services, VMs or other management tools is expected.

EduCloud Server Advisory: Windows Server 2016 CPU Hot-Add Issue, April 13, 2018 15:00

Windows Server 2016 virtual machines in the EduCloud Server environment may unexpectedly crash when increasing the number of CPUs while the virtual machine is powered on if it has been configured with less than 4GB of memory.   This is a known issue and has been identified by both VMware and Microsoft. There is no […]

EduCloud Server Service Interruption – April 11th, 2018 10:55 PT

We experienced a service interruption with the EduCloud Server Management Portal (https://bcnet.educloud.ubc.ca) for approximately 5 minutes between 10:55 – 11:00. Please note that there was no impact to running virtual machines.

EduCloud Server Service Maintenance – April 7th, 2018 06:00 – 11:00 PT

Scheduled maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed during the above time. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to login to the EduCloud […]

EduCloud Server Maintenance – March 28th, 2018 07:00 – April 6th, 2018 17:00 PT

EduCloud Server infrastructure will be undergoing maintenance in the above mentioned period. No service impact is expected.

Workspace Maintenance – April 5th, 2018, 07:30 – 08:00 PT

Workspace service will be undergoing maintenance during the above mentioned window. Users may experience failures to upload/download documents during file synchronization.

EduCloud Server Service Maintenance – April 3rd, 2018 18:00 – 21:00 PT

We will be performing scheduled maintenance on the EduCloud Server environment for Organizations hosted in UBC Okanagan during the above maintenance window. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be […]