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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages


UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT
Investigating - UBC Vancouver Network Intermittent Download Issues, April 11, 2025, 12:00 PT

Some users are reporting intermittent issues with downloading large files on UBC Vancouver networks. In some cases downloads may just stop mid-download, and not complete.

UBC IT technicians are still investigating. Anyone encountering this problem can try using the resume/restart download functionality within the web browsers to work around the issue (if the browser has this option).

The next update will be at 08:00 PT on April 14.
Apr 11, 2025 - 17:15 PDT
FASMail Webmail and Student Webmail issues March 18, 2025 08:40 PT
Update - 2025-03-19 10:00 PT

On March 18, 2025 at approximately 23:45 PT, UBC IT implemented a temporary fix to resolve the login issue affecting access to outlook.office.com. The team continues to work with Microsoft on finding a resolution but access has been restored for now. Please continue to monitor this site if you encounter any further login difficulties.
Mar 19, 2025 - 10:15 PDT
Update - 2025-03-18 16:30 PT

Access to outlook.office.com is still unavailable. The team is continuing to work with Microsoft to address this authentication issue. Please continue to use the identified workarounds below to access your email until this issue is resolved.

Workarounds:
1) Access Webmail using the M365 Portal: To access webmail, please log in to https://portal.office.com, click on the Apps menu at the top left of the window and then select Outlook.
2) Download and Set Up Outlook for Mobile on your iPhone or Android device or Outlook on your Desktop:
a. Faculty/Staff: https://it.ubc.ca/microsoft-365/current-projects/exchange-online-migration#ios
b. Students: https://it.ubc.ca/microsoft-365/current-projects/microsoft_foundation_services_project/m365_ubc_student_migration
Mar 18, 2025 - 16:32 PDT
Identified - Access to webmail via outlook.office.com is currently unavailable. However the service is operational with a workaround. To access webmail, please log in to https://portal.office.com, click on the Apps menu at the top left of the window and then select Outlook. Technicians have identified the issue and are working with the vendor to resolve the issue.
Mar 18, 2025 - 09:10 PDT
Investigating - Presently we are experiencing issues with Faculty and Staff Email Webmail. Technicians are investigating.
Mar 18, 2025 - 08:57 PDT
smtp.mail.ubc.ca certificate issues March 4, 2025
Investigating - Some applications may be experiencing certificate issues when connecting to smtp.mail.ubc.ca.
UBC IT technicians are currently investigating the issue.
Mar 05, 2025 - 11:59 PST
Campus Wide Login ? Operational
CWL Web Services ? Operational
UBC Identity Provider ? Operational
Multi-factor Authentication (MFA) ? Operational
UBC Identity Broker ? Operational
UBC Applicant & Student Federation (idb0) ? Operational
UBC OpenID Federation (idb1) ? Operational
UBC Faculty of Medicine and BC Health Authority Federation (idb2) ? Operational
UBC Beaty Museum of Biodiversity (idb3) ? Operational
UBC SecureLink Federation (slid) ? Operational
UBC -- Identity Verification ? Operational
Canvas ? Operational
Confluence Operational
EduCloud Server ? Operational
Management Interface - https://bcnet.educloud.ubc.ca ? Operational
Management Interface - https://dr.educloud.ubc.ca ? Operational
Server Infrastructure - Vancouver ? Operational
Server Infrastructure - Kamloops ? Operational
Email Services ? Partial Outage
Faculty and Staff Email (FASmail) Partial Outage
UBC Student Email Operational
Mail Relay ? Operational
Mailing List ? Operational
Home Drive Operational
Home Drive - Vancouver ? Operational
Home Drive - Okanagan ? Operational
Advanced Research Computing Operational
ARC Sockeye Operational
ARC Chinook Operational
Microsoft 365 Operational
OneDrive ? Operational
Teams ? Operational
Network - Campus ? Operational
Network - Hospitals ? Operational
Network - Okanagan ? Operational
Network - Point Grey ? Operational
Network - Robson Square ? Operational
Network - Wireless ? Operational
Wireless - Hospitals ? Operational
Wireless - Okanagan ? Operational
Wireless - Point Grey ? Operational
Wireless - Robson Square ? Operational
Network - VPN ? Operational
VPN - Okanagan ? Operational
VPN - Point Grey ? Operational
Voice Services Operational
Telephone Service - Vancouver Operational
Telephone Service - Okanagan Operational
Contact Centre - Vancouver Operational
Contact Centre - Okanagan Operational
Remote Labs Operational
Remote Labs - Vancouver ? Operational
Remote Labs - Okanagan ? Operational
SalesForce Operational
ServiceNow Operational
Sharepoint Operational
Team Share ? Operational
Workday Operational
Zoom Operational
Other Operational
Other - Vancouver ? Operational
Other - Okanagan ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Chinook Maintenance April 15, 2025 09:00 - 18:00 PT Apr 15, 2025 09:00-18:00 PDT

UBC ARC Chinook will be unavailable on Tuesday, April 15 from 09:00 until 18:00 PT for routine maintenance.

User Impact:

1. You will be unable to log in or transfer data to/from Sockeye.
during the outage.

2. All jobs will be queued. In rare circumstances there may be a
need to resubmit running jobs.
Posted on Apr 02, 2025 - 19:45 PDT

Wesbrook Building (WESB01) Network Switch Replacement April 17, 2025 20:00 - April 18, 2025 05:00 PT Apr 17, 2025 20:00 - Apr 18, 2025 05:00 PDT

Network maintenance is being performed at the Wesbrook Building, involving replacement of aging network infrastructure. During this service window from April 17, 2025 20:00 - April 18, 2025 05:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Posted on Apr 14, 2025 - 19:38 PDT

Workday Scheduled Weekly Maintenance April 18 2025, 21:00 PT to April 19 2025, 01:00 PT Apr 18, 2025 21:00 - Apr 19, 2025 01:00 PDT

Please be advised that on April 18, 2025, 21:00 PT to April 19, 2025, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Apr 14, 2025 - 10:34 PDT
Apr 14, 2025

No incidents reported today.

Apr 13, 2025

No incidents reported.

Apr 12, 2025
Workday Scheduled Weekly Maintenance
Completed - The scheduled maintenance has been completed.
Apr 12, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 21:00 PDT
Scheduled - Please be advised that on April 11, 2025, 21:00 PT to April 12, 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Apr 8, 11:28 PDT
Apr 11, 2025
Instructional Resources Centre (IRCB01) Network Switch Replacement April 10, 2025 22:30 - April 11, 2025 05:30 PT
Completed - The scheduled maintenance has been completed.
Apr 11, 05:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 22:30 PDT
Scheduled - Network maintenance is being performed at the Instructional Resources Centre, involving replacement of aging network infrastructure. During this service window from April 10, 2025 22:30 - April 11, 2025 05:30 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 8, 19:36 PDT
Apr 10, 2025
UBC SharePoint Maintenance Thursday, April 10, 2025 09:00 PT to 17:00 PT
Completed - The scheduled maintenance has been completed.
Apr 10, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 PDT
Scheduled - On Thursday, April 10, 2025 from 09:00 PT to 17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Apr 4, 19:43 PDT
Apr 9, 2025
UBCIT eSAM Servers Maintenance April 9, 2025, 20:00-22:00 PT
Completed - The scheduled maintenance has been completed.
Apr 9, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 20:00 PDT
Scheduled - UBCIT will be performing maintenance on the eSAM vault server on April 9, 2025, 20:00-22:00 PT. This change will affect both UBC campuses.

Users will not be able to login to any servers managed by eSAM, nor will they be able to retrieve any credentials via the eSAM Web UI intermittently throughout the maintanance window.
Apr 9, 19:28 PDT
Apr 8, 2025

No incidents reported.

Apr 7, 2025
UBC Network Maintenance: April 6, 2025, 20:00 PT to 2025-04-06 23:59:00 PT
Completed - The scheduled maintenance has been completed.
Apr 7, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:00 PDT
Scheduled - UBC IT will perform network maintenance at the UBC Vancouver campus from April 6, 2025, 20:00 PT to April6, 2025, 23:59 PT. During this upgrade, there will be some interruption for a brief period
Apr 2, 19:50 PDT
Apr 6, 2025
UBC Network Maintenance: April 6, 2025, 20:00-23:59 PT
Completed - The scheduled maintenance has been completed.
Apr 6, 23:59 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 20:01 PDT
Scheduled - UBC IT will perform network maintenance at the UBC Vancouver campus from April 6, 2025, 20:00-23:59 PT. During this upgrade, there will be some interruption for a brief period
Apr 1, 15:13 PDT
Apr 5, 2025
Workday Scheduled Weekly Maintenance April 04, 2025, 21:00 PT to April 05, 2025, 00:00 PT
Completed - The scheduled maintenance has been completed.
Apr 5, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 21:00 PDT
Scheduled - Please be advised that on April 04, 2025, 21:00 PT to April 05, 2025, 00:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. The system will remain accessible during the scheduled maintenance period but it is advised not to run critical processes and tasks.

Learn about Workday Support at UBC and other available resources on isc.ubc.ca.
Apr 3, 08:47 PDT
Apr 4, 2025
Apr 3, 2025
Library Homepage, "Go" URL shortener, Library Search, CLF Hosting Server Replacement April 3, 2025, 21:00-21:45 PT
Completed - The scheduled maintenance has been completed.
Apr 3, 21:45 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 21:00 PDT
Scheduled - The main Library web server will be replaced on April 3, 2025 from 21:00 - 21:45 PT. There will be a brief interruption of service. Note that many sites using the Library CLF will be affected.
Apr 1, 15:12 PDT
Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Museum of Anthropology (MUSA01) Network Switch Replacement March 30, 2025, 20:00 to March 31, 2025, 05:00 PT
Completed - The scheduled maintenance has been completed.
Mar 31, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 20:00 PDT
Scheduled - Network maintenance is being performed at the Museum of Anthropology building, involving replacement of aging network infrastructure. During this service window from March 30, 2025 20:00 - March 31, 2025 05:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Mar 27, 20:02 PDT
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