Websites & Applications

RESOLVED: Intermittent loading issues with WebWork April 22, 2020, 07:25 PT

RESOLVED: April 22, 2020, 07:25 PT UBCIT Technicians have resolved the Webwork intermittent outage. UPDATE: Intermittent loading issues with WebWork April 22, 2020, 06:05 PT Technicians are still investigating the issue. Our next update will be at 08:00 PT Webwork is partially unavailable. Users may experience intermittent website loading issues.  Technicians are investigating and we […]

Web Services Hosting Platform Maintenance April 22, 2020, 21:00 PT to April 23, 2020, 01:00 PT

Web Services’ vendor, Platform.sh, will be performing platform maintenance from April 22, 2020, 21:00 PT to April 23, 2020, 01:00 PT to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute. The list […]

LINKS (Blackbaud CRM) Security Updates Apr 21, 2020, 16:00-16:30 PT

DAE IT will be applying security enhancements to LINKS, UBC’s Fundraising and Alumni Engagement management tool. During this time, LINKS will remain online and available to users. Most users will not notice any changes, but some users may get prompted again for their credentials during or immediately after the change. For more information please contact […]

Legacy VSS Service Interruption – April 21, 2020 20:50

We experienced a network interruption at 20:50 this evening that may have impacted workloads hosted in the legacy VSS environment.  VMs hosted in this environment may need to be restarted to resolve any outstanding connectivity issues and should be validated at your earliest opportunity. Please note that the workloads hosted in EduCloud Server were not […]

RESOLVED: WebWork Outage April 21, 2020 21:42 PT

RESOLVED: April 21, 2020 21:42 PT UBCIT Technicians have resolved the Webwork outage. April 21, 2020 21:00 PT Webwork is unavailable due to an unplanned outage. We apologize for the disruption. Technicians are investigating and we will provide an update by 22:30 PT

Web Services Hosting Platform Maintenance April 19, 2020, 22:00 PT to April 20, 2020, 01:00 PT

Web Services’ vendor, Platform.sh, will be performing platform maintenance from April 19, 2020, 22:00 PT to April 20, 2020, 01:00 PT to release an underlying software upgrade. All projects and environments will continue to function during the upgrade; however, at one point the Console User Interface will be unavailable for about 1 minute. The list […]

Resolved: Quiz Issues in Canvas – Saturday April 18, 2020 12:20 PT

The New Quizzes tool in Canvas is currently displaying the error “Oops, something went wrong. We have logged the error and will investigate”.  We are working with Canvas Support to investigate the issue. We will provide a further update on this issue by 1:00 PM PT. Update 13:10 PT Issues with the Quiz tool in […]

NOTA (In-House Document and Workflow Management) Scheduled Maintenance – April 16, 2020 16:00-17:00 PT

DAE IT will be upgrading NOTA, DAE’s form document and workflow management system from v1.0.1 to v1.1 to add new functionality, implement enhancements, and correct bugs. During the deployment window, NOTA will be unavailable but other DAE systems and services will be unaffected. Once work is completed, NOTA functionality and access will restored to normal. […]

CMS certificates automation update April 16, 2020, 16:00 – 17:00 PT.

Additional certificate automation for websites on UBC CMS will be enabled on April 16, 2020, from 16:00 to 17:00 PT. No impact on service availability is expected.

CMS certificates automation update April 3, 2020, 16:00-18:00 PT

Certificate automation for websites on UBC CMS will be enabled during the change window. No impact on service availability is expected.