Websites & Applications

Sauder’s Content Management System (CMS) Maintenance October 10, 2019, 07:00-07:30 PT

Sauder’s Content Management System (CMS) will not be available for content editors at this time and the public site may be unavailable for a short period.

Scientia Enterprise Foundations Upgrade October 7, 2019, 08:00-16:00 PT

The Scientia Enterprise Foundations suite will undergo an upgrade. The outage date and time is October 7, 2019, 08:00-16:00 PT During this time the Scientia Enterprise suite will not be available. If you have any questions or concerns please contact sis.support@ubc.ca

RESOLVED: sauder.ubc.ca website down September 11, 2019, 23:48 PT

Resolved: September 11, 2019, 23:48 PT The issue with sauder.ubc.ca has been resolved. www.sauder.ubc.ca website is down.  Technicians are currently working on the issue. Our next update will be at September 12, 00:00PT

RESOLVED: Authentication to Canvas and ServiceNow September 9, 2019, 10:45 PT

Resolved: September 9, 2019, 10:45 PT Some users logging into Canvas and ServiceNow may have experienced timing-out during authentication.  This was traced to a server latency issue and has since been resolved.

RESOLVED: cheq.ubc.ca website down August 21, 2019, 23:05 PT

Resolved: August 21, 2019, 23:05 PT The issue has been resolved as of 23:05 PT and the cheq.ubc.ca website is now available. August 21, 2019, 21:04 PT The cheq.ubc.ca website is currently down. Technicians are currently working on the issue. Our next update will be at 23:00 PT.

Future Student Portal, Agent Portal and Ask Me @ UBC Webform Maintenance Aug 21, 2019, 18:00-23:59 PT

UBC Future Student Portal (account.you.ubc.ca), UBC Agent Portal (https://account.you.ubc.ca/agent) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on August 21, 2019 from 18:00 to 23:59 PT. New applicants will not be able to log into the Future Student Portal or Agent Portal or submit applications during this period. If you […]

Web Services Hosting Platform Maintenance – August 21, 2019, 23:00 PT – August 22, 2019, 06:00 PT

Web Services’ vendor, Platform.sh, will be performing platform maintenance from August 21, 2019, 23:00 PT to August 22, 2019, 06:00 PT to release the latest features, bug fixes, and performance updates. All projects and environments will continue to function during the upgrade; however, at one point each website will be reallocated, resulting in a short […]

RESOLVED: extendedlearning.ubc.ca Intermittent Access August 21, 2019, 17:20 PT

The issue has been resolved as of 17:20 and the extendedlearning.ubc.ca website has been stable since. Please note that the extendedlearning.ubc.ca website is intermittently accessible at this time. Our technicians are working on resolving the issue.

Load Balancer Maintenance August 10, 2019, 07:00-13:00 PT

UBC IT will be performing maintenance on the load balancing systems on August 10, 2019 from 07:00-13:00 PT. No service interruptions are expected.

Future Student Portal, Agent Portal and Ask Me @ UBC Webform Maintenance on August 8, 2019, 18:00-23:59 PT

UBC Future Student Portal (account.you.ubc.ca), UBC Agent Portal(https://account.you.ubc.ca/agent) and Ask Me @ UBC Form (www.askme.ubc.ca/form/s/) will be unavailable due to maintenance on August 8, 2019, from 18:00 to 23:59 PT. New applicants will not be able to log into the Future Student Portal or Agent Portal or submit applications during this period. If you have […]