Websites & Applications

Access Control Management System (ACMS) Website Maintenance December 16, 2020, 16:30-17:30 PT

Access Control Management System (ACMS) website will be undergoing maintenance. The website will be unavailable for a short period at the beginning of the maintenance window.

ServiceNow New Change Type (ISC Emergency – Hypercare) Implementation November 26, 2020, 18:00-19:00 PT

The ISC Emergency – Hypercare Change type will be implemented, which can then be used to create Change requests to facilitate ISC Emergency Changes during the hypercare period. There will be no outages/impact to the ServiceNow platform during this scheduled time.

Web Services Hosting Platform Maintenance – November 24, 2020, 22:00 PT – November 25, 2020, 1:00 PT

Web Services’ vendor,, will be performing platform maintenance from November 24, 2020 22:00 PT – November 25, 2020 1:00 PT to release the latest features, bug fixes and performance updates. All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes […]

UBC SharePoint Maintenance November 20, 2020, 20:00 PT to November 21, 2020, 04:00 PT

On November 20, 2020, 20:00 PT to November 21, 2020, 04:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be accessible.

Pinnacle Billing System Maintenance November 9, 2020, 07:00-16:00 PT

The Pinnacle telecommunications billing site will be undergoing maintenance on November 9, 2020, 07:00-16:00 PT. During this period the site will be available, and no service disruption is expected.

RESOLVED: AccessUBC, Canvas and Workday Login Issues November 8, 2020, 10:20 PT

Update: November, 8, 2020, 10:20 PT Technicians have investigated and believe the issue with Campus Wide Login access has been resolved as of 10:20am.   If you continue to experience issues with your Campus Wide Login, please call the UBC IT Service Centre at 604-822-2008. We are experiencing CWL login issues. Users may not be able […]

Blackbaud CRM (LNX) Outage November 4, 2020, 07:00-12:00 PT

Blackbaud CRM will undergo changes on November 4, 2020, 07:00-12:00 PT to align it with the new Workday and Mulesoft requirements. During this window, Blackbaud CRM will be unavailable.

SkySpark Maintenance November 4, 2020 10:00-11:00 PT

Energy and Water Services’ SkySpark website will be unavailable on November 4, 2020 10:00-11:00 PT due to maintenance.

Purchase Card (PCard) Application Retiring November 3, 2020, 22:00-23:59 PT

On November 3, 2020, 22:00-23:59 PT, the below Purchase Card (PCard) Application online systems will be blocked from further access to allow for the IRP transition. All future Purchase Card related activities should be conducted via the Workday system. UBC Purchase Card Program – Admin login hxxps:// PCard Dept Card Coordinator Application Form hxxps:// PCard […]

Sympa Mailing List Management Workday Integration November 3, 2020, 09:00 PT – November 6, 2020, 17:00 PT

The Sympa application will be integrated with Workday following go live. No end user impact is expected.