Websites & Applications

CMS certificates automation update April 3, 2020, 16:00-18:00 PT

Certificate automation for websites on UBC CMS will be enabled during the change window. No impact on service availability is expected.

UBC Vancouver Load Balancer Maintenance April 2, 2020, 19:00-23:00 PT

UBC IT will be performing maintenance on the load balancing systems on April 2, 2020 from 19:00-23:00 PT. No service interruptions are expected.

RESOLVED: UBC Careers Page Issue March 23, 2020, 11:17 PT

Update March 23, 2020, 11:17 PT The UBC Careers page is now accessible. Update March 22, 2020, 09:54PT The UBC Careers page for external applicants www.hr.ubc.ca/careers-postings/staff.php is currently unavailable.  The page cannot be loaded. UBC IT technicians have been notified.

UPDATE: Perceptive Content Issues March 21, 2020, 11:45 PT

UPDATE: Perceptive Content Issues – March 21, 2020, 11:45 PT Perceptive Content service is back up and stable.  Technicians will continue to monitor the situation throughout the weekend. Our next update will be at 08:30 PT, March 23, 2020. Perceptive Content Issues – March 21, 2020, 10:49 PT Perceptive Content is currently not available.  This […]

Web Services Hosting Platform Maintenance – March 17, 2020, 20:30 PT – March 17, 2020, 23:00 PT

Web Services’ vendor, Platform.sh, will be performing platform maintenance from March 17, 2020, 20:30 PT – March 17, 2020, 23:00 PT to optimize service performance on Accounts. This maintenance is expected to impact performance for Accounts services, including the Console, User Accounting, Provisioning and Billing, although, servers will be unaffected and services will remain available […]

UBC SharePoint Maintenance – March 15, 2020, 21:00 PT – March 16, 2020, 03:00 PT

The UBC SharePoint Software as a Service (SaaS) service and Project Server will be undergoing maintenance from March 15, 2020, 21:00 PT to March 16, 2020, 03:00 PT. During this maintenance window, SharePoint sites may not be accessible.

RESOLVED: Canvas Outage March 13, 2020, 16:50 PT

RESOLVED: Canvas Outage March 13, 2020, 16:50 PT The vendor has implemented a fix for this issue and service has been restored for Canvas as of 16:50 PT. We will continue to monitor the situation for any further issues. Canvas Outage March 13, 2020, 16:25 PT Canvas is currently unavailable. Any attempts to load Canvas […]

RESOLVED: UBC My VPN website not loading March 12, 2020, 15:16 PT

Update: March 12, 2020, 15:16 PT The issues with the https://myvpn.ubc.ca have been resolved. March 12, 2020, 15:03 PT We are currently experiencing an issue with the https://myvpn.ubc.ca not loading. Some users may experience issues where the website is not loading. UBC IT technicians are currently investigating the issue. Our next update will be at […]

RESOLVED – Microsoft Email Addresses Unable to Receive Emails from Canvas March 14, 2020

RESOLVED: March 14, 2020 The issue that was preventing Mail users with a Hotmail, Outlook, Live, MSN, or any other Microsoft email address from receiving Canvas notification emails has now been resolved. Thank you for your patience during this time and we apologize for any inconvenience this has caused. March 6, 2020 We have received reports […]

LINKS (Blackbaud CRM) Scheduled Maintenance March 4, 2020 16:00-18:00 PT

DAE IT will be upgrading LINKS, UBC’s Fundraising and Alumni Engagement management tool, to apply security patches and upgrades. During this time, LINKS will be unavailable to users, and other services such as Nota, DAE Tableau Dashboards, and LINKS Reports will also be unavailable. Once work has been completed on the upgrades, all services will […]