Voice Services

UBC Okanagan Campus Telephone Systems Planned Maintenance July 2-3, 2020, 19:00-22:00 PT

UBC IT Okanagan will be performing planned maintenance on the campus telephone system on July 2, 2020, to July 3, 2020, from 19:00-22:00 PT. There may be some disruption to incoming and outgoing phone calls, however internal calls made within campus using the 5-digit dialing code will not be affected.

Centre for Brain Health Network Upgrade June 25, 2020, 05:30-06:00 PT

Network maintenance is being performed on the Centre for Brain Health Network to facilitate a backbone connectivity upgrade. During this service window on June 25, 2020, 05:30-06:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as the network backbones are upgraded and the connectivity is verified.

Life Sciences Centre Network Upgrade June 18, 2020, 05:30-06:00 PT

Network maintenance is being performed on the Life Sciences Centre Network to facilitate a backbone connectivity upgrade. During this service window on June 18, 2020, from 05:30-06:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as the network backbones are upgraded and the connectivity is verified.

RESOLVED: Campus-wide network outage – June 15, 2020, 22:50 PT

Service has been restored. The root cause has been identified and corrective measures have been put in place. UPDATE: Campus-wide network outage – June 15, 2020, 19:50 PT Service has been restored – services should be accessible. Technicians are continuing to investigate and troubleshoot the root cause of the issue. UPDATE: Campus-wide network outage – […]

Pinnacle Billing System Upgrade and Maintenance June 8, 2020, 08:00 PT to June 12, 2020, 17:00 PT

The Pinnacle telecommunications billing site will be undergoing maintenance from June 8, 2020, 08:00 PT to June 12, 2020, 17:00 PT. During the upgrade window, access to the Pinnacle Billing System will be restricted and users will be unable to submit service requests for moves, adds, changes, and disconnects. If you have any urgent requests […]

Douglas T. Kenny Building (KENN01) Network Port Cutover, June 10, 2020, 23:00 – June 11, 2020, 06:30 PT

Network maintenance is being performed at the Douglas T. Kenny building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from June 10, 23:00 – June 11, 06:30 PT, network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the connectivity […]

Douglas T. Kenny Building (KENN01) Network Port Cutover, June 8, 2020, 23:00 – June 9, 2020, 06:30 PT

Network maintenance is being performed at the Douglas T. Kenny building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from June 8, 23:00 –  June 9, 06:30 PT, network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the connectivity […]

Douglas T. Kenny Building Network Upgrade June 4, 2020, 05:00-06:30 PT

Network maintenance is being performed at the Douglas T. Kenny Building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on June 4, 2020, 05:00-06:30 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

Okanagan campus telephone system maintenance Saturday May 23, 2020, 10:00-12:00 PT

UBC IT Okanagan will be conducting planned maintenance for the Okanagan campus telephone system on Saturday May 23, 2020, 10:00-12:00 PT. During this time, there will be intermittent disruption to calls to and from campus (15 mins during the outage window), however on-campus calls using the 5 digit extensions and emergency calls will not be […]

POSTPONED – Pinnacle Billing System Upgrade and Maintenance May 11, 2020, 08:00 PT – May 18, 2020, 17:00 PT

Update: May 11, 2020, 17:23 PT The Pinnacle telecommunications billing site that was scheduled to be undergoing maintenance from May 11, 2020, 08:00 PT to May 18, 2020, 17:00 PT has been postponed until further notice. If you have any urgent requests for voice services during the week of May 11 or if you have […]