Voice Services

Gerald McGavin Building, Technology Enterprise Facility 1 (TEF101) Network Switch Upgrade September 2, 2021, 19:00-23:00 PT

Network maintenance is being performed at the Gerald McGavin Building (TEF1) Building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Thursday, September 2nd 19:00 – 23:00 PDT, network services will be interrupted as the network backbones and user ports are migrated to the new switching infrastructure, and […]

Leon and Thea Koerner University Centre (UCTR01) Network Switch Upgrade August 31, 2021, 19:00 to September 1, 2021, 01:00 PT

Network maintenance is being performed at the Leon and Thea Koerner University Centre Building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Tuesday, August 31st, 19:00 – Wednesday, September 1st, 01:00 PT, network services will be interrupted as the network backbones and user ports are migrated to […]

UBC Hospital Voice Service Maintenance May 26, 2021, 00:00-06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between May 26, 2021 00:00 – 06:00 PT. No impact is anticipated as a result of this change.

SCHEDULED : UBC Hospital Voice Service Maintenance May 4, 2021, 00:00-06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between May 4, 2021, 00:00-06:00 PT. No impact is anticipated as a result of this change.

INVESTIGATING : UBC Voice Issues – Fast Busy signals when calling some cell phones Apr 27, 2021, 23:30 PT

Investigating – UBC IT is currently investigating an issue affecting the UBC Voice service where callers are receiving fast busy signals when trying to call some cell phones. Inbound calls from these same cell phones are unaffected. Technicians are working with our vendor to investigate this issue. Apr 27, 04:53 PDT

RESOLVED : UBC Okanagan Campus 911 Call Completion Issue – April 5, 2021, 10:20 PT

Issue is resolved as of 10:20.   UBC Okanagan Campus 911 Call Completion Issue – April 5, 2021, 06:45 PT – Ongoing We are aware of issues completing 911 calls.  A fast busy signal may be encountered when calling 911 from the Okanagan campus.  Our voice technicians are onsite and investigating alongside campus security.

Resolved: Analog Phone Issues – February 25, 2021, 12:30 PT

Resolved : March 5, 2021  15:00 PT Repairs of all known issue are complete and technicians are finishing stabilization of the copper cables.  There may be a few remaining services issues across Campus that have yet to be reported.  These include some campus phone lines, legacy security alarms, Telus campus DSL services, elevator, and some […]

Fred Kaiser (EECE01) network port cutover February 22, 2021, 23:00 – February 23, 2021 07:00 PT

Network maintenance is being performed at the Fred Kaiser building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Monday, February 22nd 23:00 – Tuesday, February 23rd 07:00 PT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the […]

Fred Kaiser (EECE01) network port cutover February 23, 2021, 23:00 – February 24, 2021 07:00 PT

Network maintenance is being performed at the Fred Kaiser building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Tuesday, February 23rd 23:00 – Wednesday, February 24th 07:00 PT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the […]

Fred Kaiser Network Upgrade February 18, 2021, 05:00-06:00 PT

Network maintenance is being performed on the Fred Kaiser Network. This maintenance window is to facilitate a backbone connectivity upgrade as part of a network switch replacement project that’s being carried out on this network. During this service window on Thursday, February 18, 2021, 05:00-06:00 PT, all wired and wireless network services will be unavailable […]