Voice Services

UBC Vancouver Voicemail Service Maintenance February 3, 2020, 20:00 PT to February 7, 2020, 08:00 PT

UBC IT will perform system maintenance on the UBC Vancouver Voicemail service between February 3, 2020, 20:00 PT and February 7, 2020, 08:00 PT. No user impact is anticipated during the maintenance window.

Life Sciences Centre (LFSC01) network port cutover January 22, 2020, 23:30 – January 23, 2020 06:00 PT

Network maintenance is being performed at the Life Sciences Centre building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Wednesday, January 22nd 23:30 – Thursday, January 23rd 06:00 PDT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and […]

Centre for Comparative Medicine (CCMB01) user port cutover December 20, 2019, 12:00-18:00 PT

UPDATE: December 20, 2019 13:25PT The schedule for the maintenance being performed has been revised to December 20, 2019, from 12:00-18:00PT. Network maintenance is being performed on the Centre for Comparative Medicine Network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on December 20, 2019, 08:00-15:00 PT, all […]

UBC Vancouver Voice (VoIP) Service Maintenance, December 19, 2019, 17:00-22:00 PT

The UBC VoIP phone service will be undergoing maintenance on December 19, 2019 between 17:00 and 22:00 PT. No service outages are expected as a result of this change.

Security Reminder – Calls and Emails Impersonating Vendors December 18, 2019, 10.45 PT

There have been recent reports of cybercriminals calling and emailing UBC staff and impersonating a vendor of the University (e.g. ServiceNow).  Criminals will sometimes start with a phone call, to establish familiarity, and let you know to expect a follow-up email.  This email will then contain malware.   These calls often seem legitimate as the […]

UBC Robson Square Phone Service Maintenance December 12, 2019, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on December 12th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Hospital Voice Service Maintenance December 10, 2019, 00:00-06:00 PT

UBC’s phone service provider will be performing maintenance affecting the UBC Hospital analog (TDM) phone service on December 10, 2019, from 00:00-06:00 PT. No impact is anticipated as a result of this change.

Contact Centre Service Maintenance November 29, 2019, 17:00 PT to November 30, 2019, 06:00 PT

The Contact Center service will be undergoing maintenance from November 29, 2019, 17:00 PT to November 30, 2019, 06:00 PT. No service outage or impact is expected as a result of this change.

UBC VoIP Service Maintenance November 27, 2019, 23:00 – November 28, 2019, 07:00 PT

The UBC Vancouver VoIP Services will be undergoing maintenance for up to 8 hours between Nov 27 23:00 and Nov 28 07:00 PT. No impact is anticipated as a result of this change.

Contact Center Service Maintenance November 27, 2019, 21:00-23:00 PT

The Contact Centre service will be undergoing maintenance on November 27, 2019, 21:00-23:00 PT. No service outage or impact is expected as a result of this change.