Voice Services

Update: Analog Phone Issues – February 25, 2021, 12:30 PT

Update : February 25, 2021. 12:30 PT Technicians continue to work on repair/mitigation of the water damage that occurred to the campus analog phone cabling system .  All of the standing water has been removed however some of the cables still retain water that wicked up the length of the cables.  The retained water could […]

Fred Kaiser (EECE01) network port cutover February 22, 2021, 23:00 – February 23, 2021 07:00 PT

Network maintenance is being performed at the Fred Kaiser building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Monday, February 22nd 23:00 – Tuesday, February 23rd 07:00 PT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the […]

Fred Kaiser (EECE01) network port cutover February 23, 2021, 23:00 – February 24, 2021 07:00 PT

Network maintenance is being performed at the Fred Kaiser building to facilitate upgrades as part of the Network Switch Replacement Program. During this service window from Tuesday, February 23rd 23:00 – Wednesday, February 24th 07:00 PT; network services will be interrupted as the network user ports are migrated to the new switching infrastructure, and the […]

Fred Kaiser Network Upgrade February 18, 2021, 05:00-06:00 PT

Network maintenance is being performed on the Fred Kaiser Network. This maintenance window is to facilitate a backbone connectivity upgrade as part of a network switch replacement project that’s being carried out on this network. During this service window on Thursday, February 18, 2021, 05:00-06:00 PT, all wired and wireless network services will be unavailable […]

UBC Robson Square Phone Service Maintenance January 7, 2021, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 1 hour 30 minutes on January 7, 2021, 00:00-06:00 PT. No impact is anticipated as a result of this change.

CISR/Hugh Dempster Pavilion Network Upgrade December 22, 2020, 05:00-06:00 PT

Network maintenance is being performed on the Department of Computer Science Network which spans the Institute for Computing, Information and Cognitive Systems (ICICS) as well as the Hugh Dempster Pavilion. This maintenance window is to facilitate a backbone connectivity upgrade as part of a network switch replacement project that will be carried out on this […]

UBCO Mitel Voice System Restart December 19, 2020, 10:00-12:00 PT

UBCO voice services will perform partial emergency system reset in order to bring all voice services in full functioning order. This is a necessary step after underlying system infrastructure repairs were performed.

Resolved: Okanagan Campus telephone outbound calling issues December 3, 2020 10:25 PT

Okanagan Campus telephone outbound calling issues have been resolved. Okanagan Campus telephone outbound calling issues December 3, 2020 09:15 PT The Okanagan campus is currently experiencing issues making phone calls to external phone numbers as of 09:15 this morning.  Technicians are currently investigating.

Okanagan Campus Voice Services Maintenance November 23, 2020, 17:00 PT to November 25, 2020, 16:00 PT

The Okanagan campus voice (telephone) system will be undergoing maintenance to introduce new trunks in coordination with our service provider, on November 23, 2020, 17:00 PT. The change window is extended as we monitor the transition of calls and ensure quality and stability and will conclude on Wednesday November 25, 2020, 16:00 PT. During this […]

UBC Robson Square Phone Service Maintenance November 17, 2020, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on November 17, 2020, 00:00-06:00 PT. No impact is anticipated as a result of this change.