Voice Services

UBC Robson Square Phone Service Maintenance December 12, 2019, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on December 12th between 00:00 and 06:00 PT. No impact is anticipated as a result of this change.

UBC Hospital Voice Service Maintenance December 10, 2019, 00:00-06:00 PT

UBC’s phone service provider will be performing maintenance affecting the UBC Hospital analog (TDM) phone service on December 10, 2019, from 00:00-06:00 PT. No impact is anticipated as a result of this change.

Contact Centre Service Maintenance November 29, 2019, 17:00 PT to November 30, 2019, 06:00 PT

The Contact Center service will be undergoing maintenance from November 29, 2019, 17:00 PT to November 30, 2019, 06:00 PT. No service outage or impact is expected as a result of this change.

UBC VoIP Service Maintenance November 27, 2019, 23:00 – November 28, 2019, 07:00 PT

The UBC Vancouver VoIP Services will be undergoing maintenance for up to 8 hours between Nov 27 23:00 and Nov 28 07:00 PT. No impact is anticipated as a result of this change.

Contact Center Service Maintenance November 27, 2019, 21:00-23:00 PT

The Contact Centre service will be undergoing maintenance on November 27, 2019, 21:00-23:00 PT. No service outage or impact is expected as a result of this change.

RESOLVED: Telephone Issues – Buchanan C – November 26, 2019, 12:26 PT

November 26, 2019, 12:26 PT The issue affecting telephone services in Buchanan C has been resolved. We thank you for your patience. November 26, 2019, 11:45 PT Users in Buchanan C may be experiencing issues with telephone services. Phones may display that they are not registered. Technicians are investigating.

Mackenzie House President’s Residence Network Upgrade November 21, 2019, 09:30-11:00 PT

Network maintenance is being performed on the Mackenzie House (President’s Residence) Network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on November 21, 2019, 09:30-11:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

WWW Engineering Design Centre Network Upgrade November 14, 2019, 04:00-07:00 PT

Network maintenance is being performed on the WWW Engineering Design Centre Network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on November 14, 2019, 04:00-07:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity is verified.

UBC VoIP Service Maintenance November 12, 2019, 23:00 to November 13, 2019, 05:00 PT

The UBC Vancouver VoIP Services will be undergoing maintenance for up to 30 minutes between November 12, 2019, 23:00 and November 13, 2019, 05:00 PT. No impact is anticipated as a result of this change.

Graduate Student Centre (Thea Koerner House) Network Upgrade November 7, 2019, 03:00-07:00 PT

Network maintenance is being performed on the Graduate Student Centre (Thea Koerner House) Network to facilitate upgrades as part of the Network Switch Replacement Program. During this service window on November 7, 2019, 03:00-07:00 PT, all wired and wireless network services will be unavailable and/or sporadic, as end user ports are migrated, and the connectivity […]