Voice Services

Okanagan Campus Voice Services Maintenance November 23, 2020, 17:00 PT to November 25, 2020, 16:00 PT

The Okanagan campus voice (telephone) system will be undergoing maintenance to introduce new trunks in coordination with our service provider, on November 23, 2020, 17:00 PT. The change window is extended as we monitor the transition of calls and ensure quality and stability and will conclude on Wednesday November 25, 2020, 16:00 PT. During this […]

UBC Robson Square Phone Service Maintenance November 17, 2020, 00:00-06:00 PT

The UBC Robson Square phone service will be undergoing maintenance for up to 15 minutes on November 17, 2020, 00:00-06:00 PT. No impact is anticipated as a result of this change.

Pinnacle Billing System Maintenance November 9, 2020, 07:00-16:00 PT

The Pinnacle telecommunications billing site will be undergoing maintenance on November 9, 2020, 07:00-16:00 PT. During this period the site will be available, and no service disruption is expected.

UBC Hospital Voice Service Maintenance December 3, 2020, 00:00-05:30 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between December 3, 2020, 00:00-05:30 PT. No impact is anticipated as a result of this change.

UBC Vancouver Voice Service Maintenance October 29, 2020, 19:00-20:00 PT

The UBC Vancouver VoIP service will be undergoing maintenance on October 29, 2020 between 19:00 and 20:00 PT. There will be no service outage during this change window.

RESOLVED Okanagan campus 7-8000 phone switchboard issues Wednesday October 28, 2020, 12:45 PT

Technicians have resolved the problem as of 11:15.  Calls to 250-807-8000 are now functional. Okanagan campus 7-8000 phone switchboard issues Wednesday October 28, 2020, 08:40 PT We are currently experiencing issues with the 250-807-8000 main campus number and call menu.  Calls are not transferring correctly.  Technicians are currently investigating.

Henry Angus Hub Electrical power maintenance October 9, 2020, 07:00-16:00 PT

UBCIT-CI will be migrating hardware in the Henry Angus Hub to the newly installed and tested 80kW UPS systems. Rob Knight (UBCIT Facilities Engineer) will be onsite for the duration of the change to supervise APC contractor (Dan-U-Tech) and UBC Electricians. No service impact is expected.

UBC Hospital Voice Service Maintenance September 22, 2020, 00:00-06:00 PT

Our service provider will be performing maintenance affecting the UBC Hospital phone service between September 22, 2020, 00:00-06:00 PT. No impact is anticipated as a result of this change.

Telephone services maintenance – Okanagan Campus, September 15-19, 2020, 21:00-22:00 PT

Planned maintenance will be conducted on the Okanagan campus telephone systems each evening from Tuesday September 15 through Saturday September 19, 2020, between the hours of 21:00 to 22:00 PT. On Tuesday September 15, incoming calls may be disrupted between 21:00-22:00 PT. Each following evening there is no anticipated service disruption expected.

Network Core Maintenance September 19, 2020, 10:00-12:00 PT

During this change, we will be performing network maintenance. The maintenance will occur between September 19, 2020, 10:00-12:00 PT. No outage is expected.