Teaching and Learning Tools

Kaltura Services Slowness – Monday, September 14, 2020 – 14:00 PT

User may be experiencing slower performance due to high volume and load. Areas of impact include: accessing/viewing media, My Media (Personal Repository), Course Media Gallery and uploading/embedding content. The technical team are adding more servers to address the situation

RESOLVED: Kaltura Services – Friday, September 11, 2020 13:15 PT

Service performance and delays have been resolved. We will continue to monitor the service performance.   UPDATE: Kaltura Service disruption – Thursday, September 10, 2020 11:00 PT We continue to monitor and investigate the performance of Kaltura Services. Users may be experiencing delays accessing videos, media/audio and access to My Media (personal repository) and the […]

Mandatory Passcodes for Zoom Meetings – Enforced as of August 31, 2020 09:00 PT

Beginning August 31st, 2020, UBC will require all new Zoom meetings to have a passcode enabled for increased security. Any new meetings created as of August 31st will have a passcode automatically enabled and generated. Any meetings that were created before August 31st will not be affected by this change. Beginning September 27th, 2020, Zoom […]

Some UBC Email addresses are not receiving Canvas Notifications – Aug 25, 2020 16:23 PT

There is currently an issue impacting those with a UBC email address added to their Canvas accounts, and causing email notifications to not send correctly. UBC is working with Canvas/Instructure to resolve this issue as fast as possible. Those that are affected will see a warning (!) next to their UBC email address. In the […]

Kaltura Enterprise Video platform version upgrade August 22, 2020, 04:00 PT to August 23, 2020, 23:59 PT

The Kaltura Enterprise Video Platform within all Learning Management Systems (e.g. Canvas), and MediaSpace portals will be offline between August 22, 2020, 04:00 PT to August 23, 2020, 23:59 PT. During this time, users will not be able to access any video content. Users will not be able to View/Play/Upload/Edit/Delete/Record content.

Enabling Zoom Cloud Recording August 23, 2020, 10:00-10:30 PT

Cloud recording will be enabled on Sunday, August 23rd at 10AM for all UBC Zoom users. When users record a meeting and choose ‘Record to the Cloud’, the video, audio, and chat text are recorded in the Zoom cloud. The recorded files can be accessed and managed from the web portal (https://ubc.zoom.us/). Users can stream […]

Multiple Library Services – Database Server Replacement August 4, 2020, 22:00-22:30 PT

A database server will be replaced, on August 4, 2020, 22:00 – 22:30 PT, causing a brief (15-30 minute) service outage for some Library services: – License information – “Go” link shortener – Library Staff Directory – Faculty Publications – Assignment Calculators – Journal / Law Journal Abbreviations – Resource Pages

Canvas Unavailable for Maintenance – August 3, 2020 00:30-01:00 PT

Canvas will be unavailable for maintenance on August 3 from 12:30 am to 01:00 am PT. Users will not be able to access Canvas during the maintenance period.

MuleSoft Upgrade for Canvas-Library Online Course Reserves July 29, 2020, 10:00 PT to July 30, 2020, 11:00 PT

The MuleSoft runtime environment will be upgraded to the latest MuleSoft version 4 for the Canvas-Library Online Course Reserves Nightly Data Extract from July 29, 2020, 10:00 PT to July 30, 2020, 11:00 PT. This upgrade is transparent to the end users and there are no impacts expected.

MuleSoft Upgrade for Learning Tools Provisioning Service July 29, 2020, 10:00-16:00 PT

The MuleSoft runtime environment will be upgraded to the latest MuleSoft version 4 for the Learning Tools Provisioning Service-Library Online Course Reserves Message Processor on July 29, 2020, 10:00-16:00 PT. This upgrade is transparent to the end users and there are no impacts expected.