Teaching and Learning Tools

COMPLETED : Canvas Maintenance: September 16, 2021, 01:05-3:05 PT

Completed : The scheduled maintenance has been completed. September 16, 2021 – 03:05 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 16, 2021 – 01:05 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 16, 2021 – 00:05 PT Scheduled : Canvas maintenance is […]

COMPLETED : Microsoft Teams Meeting Recordings Update September 2, 2021, 09:00-09:30 PT

Completed : The scheduled maintenance has been completed. September 2, 2021 – 09:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 2, 2021 – 09:02 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 2, 2021 – 08:00 PT Scheduled : Microsoft is rolling […]

COMPLETED : WeBWorK Canvas Integration Updates August 24, 2021, 13:30-17:00 PT

Completed : The scheduled maintenance has been completed. August 24, 2021 – 17:01 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. August 24, 2021 – 15:51 PT Scheduled : We will be extending the outage for the scheduled WeBWorK maintenance for today to 17:00 PT. We apologize for […]

COMPLETED : Canvas Maintenance July 15, 2021, 01:05-03:05 PT

Completed : The scheduled maintenance has been completed. July 15, 2021 – 03:10 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 15, 2021 – 01:05 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 15, 2021 – 00:04 PT Scheduled : There will be […]

RESOLVED : Canvas Catalog Registration Not Working July 13, 2021 14:00 PT

Resolved : The Canvas issue has been resolved around 15:00 PT. We are continuing to monitor closely and work with our vendor to identify the root cause. If you have any questions, please contact the LT Hub at LT.hub@ubc.ca . July 13, 2021 – 15:32 PT Investigating : Canvas Catalog registration is not working at […]

RESOLVED : Student Time Zones Tool Unavailable within Canvas – July 9, 2021, 18:00 PT

Resolved : The issue with the Student Time Zones Tool is now resolved. July 12, 2021 – 10:19 PT Investigating : We are continuing to investigate this issue. July 9, 2021 – 19:50 PT Investigating : Student Time Zones Tool Unavailable We have received reports that Instructors are receiving “Server Error (500)” when attempting to […]

COMPLETED : Learning Tools Provisioning Service (LTPS) Maintenance – July 8, 2021, 18:30-19:00 PT

Completed : The scheduled maintenance has been completed. July 8, 2021 – 19:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. July 8, 2021 – 18:30 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. July 8, 2021 – 17:30 PT Scheduled : The Learning Tools […]

COMPLETED : Kaltura Enterprise Video Platform Version Upgrade June 26, 2021, 05:00 PT to June 28, 2021, 08:00 PT

Completed : The scheduled maintenance has been completed. June 28, 2021 – 08:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. June 26, 2021 – 05:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. June 26, 2021 – 03:59 PT Scheduled : The Kaltura Enterprise […]

RESOLVED : “Session expired” issue when accessing Zoom in Canvas using the Safari browser – June 23, 2021 10:50

Resolved : This issue has now been resolved. Zoom has deployed a fix and the “Zoom” menu in Canvas should now be accessible in Safari browsers. If “prevent cross site tracking” is selected in Safari’s preferences, the Zoom link will display the following message: “Redirect to Zoom… Cookies are blocked or not supported by your […]

COMPLETED : Skype for Business User Migration to Microsoft Teams May 28, 2021 18:00 PT – June 1, 2021 08:00 PT

Completed : The scheduled maintenance has been completed. June 1, 2021 – 08:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 28, 2021 – 18:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 28, 2021 – 17:00 PT Scheduled : All remaining Skype […]