Teaching and Learning Tools

Canvas: Browser Support September 18, 2019, 18:30 PT

Please note the below is informational bulletin content. Which browsers does Canvas support? The most current version of a Canvas supported browser should be used. Using an unsupported browser may result in features that do not work as intended. See a list of web browsers supported by Canvas. In April 2019, Canvas announced that they […]

Library Course Reserves Upgrade August 20, 2019, 21:00-23:00 PT

The Library Course Reserves will be upgraded and moved to a new server on August 20, 2019 from 21:00-23:00 PT. Instructors will be able to upload course syllabi to LOCR to streamline course reserves requests. Service will be interrupted for less than two hours.

Learning Tools Provisioning Service (LTPS) Maintenance August 15, 2019, 07:00-08:00 PT

The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on August 15, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.

Learning Tools Provisioning Service (LTPS) Maintenance August 15, 2019, 07:00-08:00 PT

The Learning Tools Provisioning Service (LTPS) will be unavailable for maintenance on August 15, 2019, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will accordingly be queued up and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance window.

Resolved: Kaltura Enterprise Video platform outage August 7, 2019, 20:35 PT

Update: August 8, 2019 20:26 PT RESOLVED: The Kaltura Enterprise Video platform service in Canvas is now fully restored. Update: August 7, 2019, 20:31 PT UPDATE: The Kaltura Enterprise Video platform service in Canvas is restored. However, some users may not be able to access the course Media Gallery. Users of the Teaching & Learning media […]

Moodle (Risk Management Services) Service Upgrades August 2, 2019, 21:00 PT to August 9, 2019, 09:00 PT

The Risk Management Services (RMS) Moodle website (https://www.hse2.ubc.ca/moodle/) will be unavailable for scheduled upgrades from August 2, 2019, 21:00 PT to August 9, 2019, 09:00 PT. During the service upgrade, RMS Moodle will be unavailable to all users. Once service resumes, users should be able to continue on with course progress.

RESOLVED: Kaltura Enterprise Video platform outage August 5, 2019, 22:49 PT

Resolved: The issue is resolved as of 22:49pm and we are working with vendor to find the root cause. OUTAGE: The Kaltura Enterprise Video platform is currently unavailable due to an unforeseen issue. We are working to resolve this issue as soon as possible. This outage affects all users of Kaltura videos. Access to videos, uploading […]

RESOLVED: Kaltura Enterprise Video platform version upgrade July 30, 2019, 10:00 PT

July 30, 10:00 PT RESOLVED: Kaltura engineers identified the issue as a configuration mismatch with elasticsearch. All media should now be accessible to users.   If you encounter any further issues please contact the LT Hub (lt.hub@ubc.ca).   Thank you for your patience.   The Learning Applications Team. July 29, 10:00 PT UPDATE: The Kaltura […]

GitHub Enterprise Maintenance July 11, 2019, 06:30 – 08:00 PT

GitHub Enterprise will be unavailable on July 11, 2019, from 06:30-08:00 PT for scheduled maintenance. UBC GitHub Enterprise and its affiliated services will be unavailable during the upgrade.

Canvas Catalog: Opening CWL Authentication to All Users July 11, 2019, 08:00-08:30 PT

Learning Technology Hub will be opening Campus Wide Login (CWL) for all users of Canvas Catalog (courses.cpe.ubc.ca) on July 11, 2019 from 08:00-08:30 PT. Please refrain from logging in until after 08:30 PT. Once complete, the updated login splash screen will allow CWL holders to login. Please note that when you login with CWL for […]