Teaching and Learning Tools

CMS certificates automation update April 3, 2020, 16:00-18:00 PT

Certificate automation for websites on UBC CMS will be enabled during the change window. No impact on service availability is expected.

Canvas media server maintenance event March 28, 2020, 21:00-23:00 PT

Canvas Support will perform maintenance on the media server on March 28, 2020 at 21:00 PT which will last 2 hours. We only expect the media server to be intermittently unavailable in your account for approximately 5 minutes.

Collaborate Ultra Maintenance March 26, 2020, 22:00 to March 27, 2020, 02:00 PT

Collaborate Ultra will be undergoing maintenance on March 26, 2020, 22:00 to March 27, 2020, 02:00 PT. Users will experience intermittent availability during the maintenance window.

RESOLVED: Collaborate Ultra File Upload Issue March 24, 2020, 12:30 PT

Update: March 24, 2020, 12:30 PT Collaborate Ultra file upload issue has been resolved. Update: March 24, 2020, 10:56 PT There is currently an issue using file upload in Collaborate Ultra where PowerPoint and PDF files are failing to upload on the conversion process. This issue has been reported to Blackboard and we will provide […]

Collaborate Ultra Maintenance March 21, 2020, 00:00-06:00 PT

Collaborate Ultra will be undergoing maintenance on March 21, 2020, 00:00-06:00 PT. Users will experience intermittent availability during the maintenance window.

RESOLVED: Canvas Notification Emails Not Sending to Yahoo and iCloud Mail March 20, 2020, 16:47 PT

Update March 20, 2020, 16:47 PT This issue affecting Yahoo mail from receiving notification emails should now be resolved. iCloud email addresses are still not receiving email notifications from Canvas. We will provide another update once the issue has been resolved. Thank you for your patience and we apologize for the inconvenience. Update March 18, 2020, […]

RESOLVED: Canvas Notification Email Delay March 17, 2020

Update March 18, 2020, 11:00AM The notification delays that were experienced over the weekend have now been resolved. We apologize for any inconvenience this has caused. March 16, 2020, 11:58 PT We have been receiving reports from some users that their Canvas email notifications are being delayed. We are currently investigating the issue and will […]

RESOLVED: Canvas Outage March 13, 2020, 16:50 PT

RESOLVED: Canvas Outage March 13, 2020, 16:50 PT The vendor has implemented a fix for this issue and service has been restored for Canvas as of 16:50 PT. We will continue to monitor the situation for any further issues. Canvas Outage March 13, 2020, 16:25 PT Canvas is currently unavailable. Any attempts to load Canvas […]

Learning Tools Provisioning Service (LTPS) Maintenance – March 12, 2020, 07:00-08:00 PT

The Learning Tools Provisioning Service (LTPS) will be unavailable due to maintenance on March 12, 2020, from 07:00-08:00 PT. Any changes to course enrollments in Canvas will be queued up accordingly and processed after the maintenance. The LTPS User Interface will not be available to instructional support staff and other departmental administrators during the maintenance […]

Resolved : Kaltura Outage – March 9, 2020 17.05 PT

The issue with Kaltura was resolved at 17.05 PT Kaltura Outage – March 9, 2020 16:45 PT The UBC Kaltura video platform is unavailable. Videos cannot currently be uploaded, managed, or played whether through a Canvas course or otherwise. Technicians are investigating the issue and will provide another update by 19:00 PT.