Teaching and Learning Tools

Blue Application maintenance October 29, 2020, 08:00 PT – November 4, 2020, 17:00 PT

With the Workday implementation from October 29, 2020, 08:00 PT to November 4, 2020, 17:00 PT, HR data will be replaced in the Blue application with data from Workday.

EZproxy Reconfiguration October 18, 2020, 10:00-10:30 PT

There will be a brief service outage of EZproxy for network reconfiguration.

LOCR Library Course Readings Reconfiguration October 14, 2020, 18:00-19:00 PT

Library Course Readings Reconfiguration (LOCR) will be unavailable for a brief time while network settings are reconfigured.

Kaltura Enterprise Video Platform Maintenance October 10, 2020, 06:00-09:00 PT

We will be performing maintenance to the Kaltura Enterprise Video Platform on October 10, 2020, 06:00-09:00 PT. During the maintenance window users will be able to watch and publish videos but will NOT be able to Edit, Clip, Copy, or make any changes to their media during the window. Users uploading videos during the window […]

Kaltura Services Slowness – Monday, September 14, 2020 – 14:00 PT

User may be experiencing slower performance due to high volume and load. Areas of impact include: accessing/viewing media, My Media (Personal Repository), Course Media Gallery and uploading/embedding content. The technical team are adding more servers to address the situation

RESOLVED: Kaltura Services – Friday, September 11, 2020 13:15 PT

Service performance and delays have been resolved. We will continue to monitor the service performance.   UPDATE: Kaltura Service disruption – Thursday, September 10, 2020 11:00 PT We continue to monitor and investigate the performance of Kaltura Services. Users may be experiencing delays accessing videos, media/audio and access to My Media (personal repository) and the […]

Mandatory Passcodes for Zoom Meetings – Enforced as of August 31, 2020 09:00 PT

Beginning August 31st, 2020, UBC will require all new Zoom meetings to have a passcode enabled for increased security. Any new meetings created as of August 31st will have a passcode automatically enabled and generated. Any meetings that were created before August 31st will not be affected by this change. Beginning September 27th, 2020, Zoom […]

Some UBC Email addresses are not receiving Canvas Notifications – Aug 25, 2020 16:23 PT

There is currently an issue impacting those with a UBC email address added to their Canvas accounts, and causing email notifications to not send correctly. UBC is working with Canvas/Instructure to resolve this issue as fast as possible. Those that are affected will see a warning (!) next to their UBC email address. In the […]

Kaltura Enterprise Video platform version upgrade August 22, 2020, 04:00 PT to August 23, 2020, 23:59 PT

The Kaltura Enterprise Video Platform within all Learning Management Systems (e.g. Canvas), and MediaSpace portals will be offline between August 22, 2020, 04:00 PT to August 23, 2020, 23:59 PT. During this time, users will not be able to access any video content. Users will not be able to View/Play/Upload/Edit/Delete/Record content.

Enabling Zoom Cloud Recording August 23, 2020, 10:00-10:30 PT

Cloud recording will be enabled on Sunday, August 23rd at 10AM for all UBC Zoom users. When users record a meeting and choose ‘Record to the Cloud’, the video, audio, and chat text are recorded in the Zoom cloud. The recorded files can be accessed and managed from the web portal (https://ubc.zoom.us/). Users can stream […]