Teaching and Learning Tools
By Operations Centre on September 14, 2020
User may be experiencing slower performance due to high volume and load. Areas of impact include: accessing/viewing media, My Media (Personal Repository), Course Media Gallery and uploading/embedding content. The technical team are adding more servers to address the situation
By Operations Centre on September 10, 2020
Service performance and delays have been resolved. We will continue to monitor the service performance. UPDATE: Kaltura Service disruption – Thursday, September 10, 2020 11:00 PT We continue to monitor and investigate the performance of Kaltura Services. Users may be experiencing delays accessing videos, media/audio and access to My Media (personal repository) and the […]
By Operations Centre on August 31, 2020
Beginning August 31st, 2020, UBC will require all new Zoom meetings to have a passcode enabled for increased security. Any new meetings created as of August 31st will have a passcode automatically enabled and generated. Any meetings that were created before August 31st will not be affected by this change. Beginning September 27th, 2020, Zoom […]
By Operations Centre on August 25, 2020
There is currently an issue impacting those with a UBC email address added to their Canvas accounts, and causing email notifications to not send correctly. UBC is working with Canvas/Instructure to resolve this issue as fast as possible. Those that are affected will see a warning (!) next to their UBC email address. In the […]
Kaltura Enterprise Video platform version upgrade August 22, 2020, 04:00 PT to August 23, 2020, 23:59 PT
By Operations Centre on August 22, 2020
The Kaltura Enterprise Video Platform within all Learning Management Systems (e.g. Canvas), and MediaSpace portals will be offline between August 22, 2020, 04:00 PT to August 23, 2020, 23:59 PT. During this time, users will not be able to access any video content. Users will not be able to View/Play/Upload/Edit/Delete/Record content.
By Operations Centre on August 21, 2020
Cloud recording will be enabled on Sunday, August 23rd at 10AM for all UBC Zoom users. When users record a meeting and choose ‘Record to the Cloud’, the video, audio, and chat text are recorded in the Zoom cloud. The recorded files can be accessed and managed from the web portal (https://ubc.zoom.us/). Users can stream […]
By Operations Centre on August 4, 2020
A database server will be replaced, on August 4, 2020, 22:00 – 22:30 PT, causing a brief (15-30 minute) service outage for some Library services: – License information – “Go” link shortener – Library Staff Directory – Faculty Publications – Assignment Calculators – Journal / Law Journal Abbreviations – Resource Pages
By Operations Centre on August 3, 2020
Canvas will be unavailable for maintenance on August 3 from 12:30 am to 01:00 am PT. Users will not be able to access Canvas during the maintenance period.
MuleSoft Upgrade for Canvas-Library Online Course Reserves July 29, 2020, 10:00 PT to July 30, 2020, 11:00 PT
By Operations Centre on July 30, 2020
The MuleSoft runtime environment will be upgraded to the latest MuleSoft version 4 for the Canvas-Library Online Course Reserves Nightly Data Extract from July 29, 2020, 10:00 PT to July 30, 2020, 11:00 PT. This upgrade is transparent to the end users and there are no impacts expected.
By Operations Centre on July 29, 2020
The MuleSoft runtime environment will be upgraded to the latest MuleSoft version 4 for the Learning Tools Provisioning Service-Library Online Course Reserves Message Processor on July 29, 2020, 10:00-16:00 PT. This upgrade is transparent to the end users and there are no impacts expected.