Teaching and Learning Tools

COMPLETED : Canvas Maintenance: June 16, 2022 01:05 – 03:05 PT

Completed : The scheduled maintenance has been completed. June 16, 2022 – 03:05 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. June 16, 2022 – 01:05 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. June 16, 2022 – 00:05 PT Scheduled : Canvas maintenance is […]

COMPLETED : Enterprise Services Load Balancer Upgrade May 04, 2022, 17:00-19:00 PT

Completed : The scheduled maintenance has been completed. May 4, 2022 – 19:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 4, 2022 – 17:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 4, 2022 – 16:00 PT Scheduled : UBC IT will […]

RESOLVED : Student Time Zones Tool Unavailable April 26, 2022 08:00 PT

Resolved : This incident has been resolved. May 2, 2022 – 11:13 PT Investigating : We have received reports that Instructors are receiving “Server Error (500)” when attempting to load the Student Time Zones tool from within Canvas. LT Hub technicians are investigating the issue. April 26, 2022 – 11:22 PT See https://status.it.ubc.ca for further […]

RESOLVED : My Media and Media Gallery intermittent loading issues in Canvas and Canvas Catalog – March 29, 12:09 PT

Resolved : The issue for users who were seeing a blank page when viewing the Media Gallery and Embedded media has been resolved. Please clear your browser application (cache/cookies), relaunch the browser application and login to Canvas/Catalog to create a new session. If issues persist, please contact the LT Hub at LT.Hub@ubc.ca. We apologize for […]

RESOLVED : Update: Kaltura Service disruption – Tuesday, March 29, 12:51 PT

Resolved : The system wide issues concerning missing Media have been resolved. The issue for users who were seeing a blank page when viewing the Media Gallery and Embedded media has been resolved. Please clear your browser application (cache/cookies), relaunch the browser application and login to Canvas/Catalog to create a new session. If issues persist, […]

RESOLVED : WebWork – Issue Loading – February 22, 2022, 11:51 PT

Resolved : As of 13:12 PT the issue regarding being unable to access WebWork (http://webwork.elearning.ubc.ca/) has been resolved. February 22, 2022 – 13:25 PT Investigating : We are continuing to investigate this issue. February 22, 2022 – 13:15 PT Investigating : We are currently experiencing issues with WebWork (http://webwork.elearning.ubc.ca/). Some users may experience troubles accessing […]

COMPLETED : Enterprise Services Load Balancer Upgrade February 19, 2022, 07:30-14:00 PT

Completed : The scheduled maintenance has been completed. February 19, 2022 – 14:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. February 19, 2022 – 07:31 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. February 19, 2022 – 06:30 PT Scheduled : UBC IT will […]

COMPLETED : WeBWorK will be upgraded on Dec 23rd, 2021 from 13:00 to 17:00 PT

Completed : The scheduled maintenance has been completed. December 23, 2021 – 17:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. December 23, 2021 – 13:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. December 23, 2021 – 11:59 PT Scheduled : WeBWorK will be […]

COMPLETED : Canvas Maintenance December 15, 2021, 23:05 – December 16, 2021, 01:05 PT

Completed : The scheduled maintenance has been completed. December 16, 2021 – 01:05 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. December 15, 2021 – 23:05 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. December 15, 2021 – 22:04 PT Scheduled : Canvas will be […]

RESOLVED: Issues accessing Zoom cloud recordings from Canvas December 11, 2021 17:00-19:00 PT

At approximately 5pm on December 11th, we received reports of issues with accessing Zoom cloud recordings through Canvas.   Instructors clicking on the “Zoom” link in Canvas received the error message “The instructor’s email […] is invalid (2216)”, while students on the Cloud Recordings page were unable to view or copy the passcode required to […]