Teaching and Learning Tools

RESOLVED : Kaltura Enterprise Video Platform April 5, 2021, 22:42 PT

Resolved : The Kaltura System issues have been resolved at: 2:05pm PT April 6, 2021. April 6, 2021 – 15:12 PT Monitoring : We believe that the issues that were experienced with the Kaltura Enterprise Video Platform are resolved. If you are still experiencing issues, please contact the IT Service Centre. April 6, 2021 – […]

RESOLVED : Microsoft Teams Outage March 25, 2021 9:00 PT

Resolved : Services have now been restored to Microsoft Teams messaging. Microsoft has indicated in their latest update that this was a Canada-wide issue due to a recent change that they made. They have now made the necessary change to restore the service. March 25, 2021 – 10:00 PT Investigating : We have received numerous […]

RESOLVED : Teams Issue March 15, 2021, 13:29 PT

Resolved : This incident has been resolved. March 15, 2021 – 21:49 PT Monitoring : Technicians believe that the issue is resolved for most users. It is recommended to restart your Teams client to remedy any effects from the outage. March 15, 2021 – 21:49 PT Monitoring : Technicians continue to investigate but believe that […]

Kaltura System Issues

Kaltura Systems Update – Wednesday, March 10, 2021 – 2:00pm The Kaltura Engineers continue to work on the current system issues. Further indexing and emptying server caches are in progress. During this process, users may experience: API errors Error 500 – Internal Server Applications errors If you come across these issues, please try refreshing your […]

LTPS Scheduled Maintenance March 3, 2021 17:00 PT – March 4, 2021 08:00 PT

LTPS will be unavailable for scheduled maintenance on Wednesday March 3, 2021 17:00 PT until Thursday March 4, 2021 08:00 PT.

Collaborate Ultra Maintenance February 24, 2021 23:00 PT to February 25, 2021 03:00 PT

Collaborate Ultra will undergo maintenance from February 24, 2021 23:00 PT to February 25, 2021 03:00 PT. We expect users to experience intermittent availability during this maintenance window.

Learning Locker Maintenance February 21, 2021, 11:00-14:00 PT

Learning Locker will be unavailable on February 21, 2021 from 11:00-14:00 PT due to system maintenance.

RESOLVED: Unavailable – Teaching & Learning Portal (learning.video.ubc.ca) February 19, 2021, 11:00 PT

RESOLVED: Teaching & Learning Portal (learning.video.ubc.ca) – Friday, February 19 13:40PT The site is now accessible. The site is not accessible at this time. Reported error message:  Access Denied. We are actively working on resolving this issue and are working with the Vendor support. Thank you for your patience.

Collaborate Ultra Maintenance February 10, 2021, 23:00 PT to February 11, 2021, 03:00 PT

Collaborate Ultra will undergo maintenance from February 10, 2021, 23:00 PT to February 11, 2021, 03:00 PT. We expect users to experience intermittent availability during this maintenance window.

RESOLVED: LTPS unavailable due to unforeseen maintenance – February 8, 2021, 15:55 PT

The maintenance-related issue with LTPS have been resolved. LTPS continues to be unavailable and the estimated time to resolve the issue is end of day today. This service bulletin will be updated at 15:00 PT or when we have new information. February 8, 2020 09:15 PT A maintenance-related issue with LTPS and will need to […]