Teaching and Learning Tools

SCHEDULED : Kaltura Enterprise Video Platform Version Upgrade June 26, 2021, 05:00 PT to June 28, 2021, 08:00 PT

Scheduled : The Kaltura Enterprise Video Platform will be unavailable between June 26, 2021, 05:00 PT and June 28, 2021, 08:00 PT. Users will not be able to view, upload, edit or access Kaltura media in any Learning Management System or Mediaspace instance, including Canvas, the Teaching & Learning media portal (learning.video.ubc.ca, video.ubc.ca) or on […]

INVESTIGATING : “Session expired” issue when accessing Zoom in Canvas using the Safari browser

Investigating : We have received reports that users attempting to access Zoom in their Canvas courses using Safari are receiving the error message “Sorry, your session was expired. Please refresh the page or login again.” This issue is being actively investigated with the vendor; in the interim, we recommend accessing Canvas Zoom links with an […]

COMPLETED : Skype for Business User Migration to Microsoft Teams May 28, 2021 18:00 PT – June 1, 2021 08:00 PT

Completed : The scheduled maintenance has been completed. June 1, 2021 – 08:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 28, 2021 – 18:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 28, 2021 – 17:00 PT Scheduled : All remaining Skype […]

COMPLETED : Canvas Unavailable for Maintenance – May 10, 2021 01:00 – 2:00 PT

Completed : The scheduled maintenance has been completed. May 10, 2021 – 02:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 10, 2021 – 01:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 10, 2021 – 00:00 PT Scheduled : Canvas and Canvas […]

COMPLETED : UBC Vancouver Load Balancer Maintenance May 4, 2021, 19:00-22:00 PT

Completed : The scheduled maintenance has been completed. May 4, 2021 – 22:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 4, 2021 – 19:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 4, 2021 – 18:00 PT Scheduled : The UBC Vancouver […]

COMPLETED : UBC MS Teams Chat Retention Policy Implementation April 30, 2021, 13:00-13:30 PT

Completed : The scheduled maintenance has been completed. April 30, 2021 – 13:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. April 30, 2021 – 13:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. April 30, 2021 – 11:59 PT Scheduled : The Microsoft 365 […]

RESOLVED : Canvas New Quizzes Service Disruption April 28, 2021 12:00 PT

Resolved : The Canvas issue has been resolved around 12:30 PT. We are continuing to monitor closely and work with our vendor to identify the root cause. April 28, 2021 – 12:43 PT Investigating : The Canvas issue has been resolved around 12:30 PT. We are continuing to monitor closely and work with our vendor […]

RESOLVED : Canvas – New Quizzes Outage April 27th, 2021 15:30-16:30 PT

Resolved : We received reports that students were receiving error messages when attempting to access Canvas New Quizzes. This issue was resolved by our vendor Instructure at approximately 16:30 PT. This issue did not impact Classic Quizzes or any other part of the Canvas platform. April 27, 2021 – 17:42 PT See https://status.it.ubc.ca for further […]

RESOLVED : Kaltura Enterprise Video Platform April 5, 2021, 22:42 PT

Resolved : The Kaltura System issues have been resolved at: 2:05pm PT April 6, 2021. April 6, 2021 – 15:12 PT Monitoring : We believe that the issues that were experienced with the Kaltura Enterprise Video Platform are resolved. If you are still experiencing issues, please contact the IT Service Centre. April 6, 2021 – […]

RESOLVED : Microsoft Teams Outage March 25, 2021 9:00 PT

Resolved : Services have now been restored to Microsoft Teams messaging. Microsoft has indicated in their latest update that this was a Canada-wide issue due to a recent change that they made. They have now made the necessary change to restore the service. March 25, 2021 – 10:00 PT Investigating : We have received numerous […]