Teaching and Learning Tools

Zoom Outage July 4 – 5, 2020 – Transition to Canadian Hosting

On the weekend of July 4th and 5th, 2020, UBC’s Zoom account will be transitioned from US-based hosting to Canadian-based hosting. During this maintenance window, UBC’s Zoom service will be unavailable and you will not be able to log in to your account or host meetings. Additionally, all users whose account is pending activation at […]

WeBWorK server maintenance July 4, 2020, 07:00-08:00 PT

The server will be unavailable during the scheduled maintenance window.

Zoom Maintenance July 4, 2020, 00:00 PT to July 5, 2020, 23:59 PT

UBC’s Zoom accounts will transition from US-based hosting to Canadian-based hosting. During this maintenance window, UBC’s Zoom service will be unavailable and users will not be able to log in or host meetings.

RESOLVED: Campus-wide network outage – June 15, 2020, 22:50 PT

Service has been restored. The root cause has been identified and corrective measures have been put in place. UPDATE: Campus-wide network outage – June 15, 2020, 19:50 PT Service has been restored – services should be accessible. Technicians are continuing to investigate and troubleshoot the root cause of the issue. UPDATE: Campus-wide network outage – […]

Collaborate Ultra Maintenance June 12, 2020, 23:00 – June 13, 2020, 09:00 PT

Collaborate Ultra will undergo maintenance from June 12, 2020, 23:00 – June 13, 2020, 09:00 PT. Collaborate Ultra customers will experience intermittent availability during this maintenance window.

Library logins (access.library.ubc.ca) Upgrade June 13, 2020, 22:00-23:30 PT

A database server supporting logins to Library services including LOCR (Course Reserves) will be upgraded between 22:00 and 23:30 on June 13, 2020. There may be periods when the service is inaccessible.

RESOLVED: Kaltura Outage June 10, 2020, 09:00 PT

Update: 09:00 PT As of 08:45 PT, issue pertaining to Kaltura have been resolved. UPDATE: Kaltura Outage June 10, 2020, 08:00 PT The Kaltura Enterprise Video platform is still unavailable due to an unforeseen issue. We are working with Kaltura to resolve this issue as soon as possible. This outage affects all users of Kaltura […]

Production Enterprise Message Queue (ActiveMQ) Maintenance June 9, 2020, 06:00-08:00 PT

The Production Enterprise Message Queue service will be undergoing maintenance on June 9, 2020, from 06:00-08:00 PT. No impact to users is expected.

Crowdmark Scheduled Maintenance July 4, 2020 6:00 – 14:00 PT

Crowdmark will be unavailable on Saturday July 4, 2020 from 6:00 – 12:00 PT for scheduled maintenance. We apologize for any inconvenience this may cause.

RESOLVED: Learning Tools Provisioning Service (LTPS) disruption June 1, 2020, 08:30-15:30 PT

The issue was resolved at approximately 15:30 There is a service disruption to the Learning Tools Provisioning Service. We are actively working on resolving the issue and will keep you informed of any updates. Thank you for your patience.