Software

RESOLVED : Users Unable to Access Files in Microsoft 365 Services – November 2, 2021 08:45 PT

Resolved : The issue accessing files within Microsoft 365 services has now been resolved. It has been advised by the vendor that users refresh their web browser and/or restart their app to see resolution. Impacted services may have included, but weren’t limited to: – OneDrive for Business and Microsoft 365 apps when attempting to open […]

COMPLETED : Microsoft Teams Meeting Recordings Update September 2, 2021, 09:00-09:30 PT

Completed : The scheduled maintenance has been completed. September 2, 2021 – 09:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. September 2, 2021 – 09:02 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. September 2, 2021 – 08:00 PT Scheduled : Microsoft is rolling […]

COMPLETED : Skype for Business User Migration to Microsoft Teams May 28, 2021 18:00 PT – June 1, 2021 08:00 PT

Completed : The scheduled maintenance has been completed. June 1, 2021 – 08:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. May 28, 2021 – 18:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. May 28, 2021 – 17:00 PT Scheduled : All remaining Skype […]

COMPLETED : UBC MS Teams Chat Retention Policy Implementation April 30, 2021, 13:00-13:30 PT

Completed : The scheduled maintenance has been completed. April 30, 2021 – 13:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. April 30, 2021 – 13:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. April 30, 2021 – 11:59 PT Scheduled : The Microsoft 365 […]

RESOLVED : Microsoft Teams Outage March 25, 2021 9:00 PT

Resolved : Services have now been restored to Microsoft Teams messaging. Microsoft has indicated in their latest update that this was a Canada-wide issue due to a recent change that they made. They have now made the necessary change to restore the service. March 25, 2021 – 10:00 PT Investigating : We have received numerous […]

RESOLVED : Teams Issue March 15, 2021, 13:29 PT

Resolved : This incident has been resolved. March 15, 2021 – 21:49 PT Monitoring : Technicians believe that the issue is resolved for most users. It is recommended to restart your Teams client to remedy any effects from the outage. March 15, 2021 – 21:49 PT Monitoring : Technicians continue to investigate but believe that […]

Red Hat Satellite Service Maintenance February 10, 2021, 09:00-12:00 PT

The UBC Satellite service will not be available on February 10, 2021, 09:00-12:00 PT due to server maintenance. During the outage window, Red Hat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed Red Hat servers will queue and check for availability when the […]

Adobe IdP Maintenance January 8, 2021 06:00-07:00 PT

We will be performing maintenance on the Adobe IdP system on January 8, 2021 from 06:00 – 07:00 PT.  There will be no outage or impact to end users.

UBC Parking Permit Management System Upgrade December 17, 2020, 10:00-12:00 PT

The UBC Parking Permit system will be undergoing an upgrade on December 17, 2020, 10:00-12:00 PT during which time the system will be unavailable. Staff, faculty, students, and other community members will not be able to access or manage their parking permit account. However, parking permits are active and are still operational; usage of the […]

Microsoft Edge Upgrade (for UBC IT-managed PCs) December 16, 2020, 15:00-16:00 PT

A silent upgrade for Microsoft Edge will be pushed to all Vancouver-based UBC IT-managed PCs. The shortcut for Microsoft Edge will change in appearance. Bookmarks and the settings that can be migrated will migrate over as part of the upgrade.