Software

UBC Vancouver Load Balancer Maintenance April 2, 2020, 19:00-23:00 PT

UBC IT will be performing maintenance on the load balancing systems on April 2, 2020 from 19:00-23:00 PT. No service interruptions are expected.

RESOLVED: Adobe License Issues April 2, 2020, 12:00 PT

Adobe licensing issue has been resolved Update April 2, 2020, 11:10 PT: Some users are currently experiencing issues with using Adobe licensed software.  Affected users are getting a message that their license is expired.  UBC IT technicians are working with the vendor to find a resolution.

DR EduCloud Server Service Maintenance March 19, 2020, 09:00-13:00 PT

Scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be performed on March 19, 2020, from 09:00-13:00 PT. Virtual machines running on the EduCloud Server service will remain up and running. Administrators will be able to manage virtual machines via other management methods such as RDP and SSH, but will not be able to […]

DR EduCloud Server Maintenance – March 12, 2020, 08:30–11:30 PT

UBC IT Systems will be performing scheduled maintenance on the DR EduCloud Server environment (https://dr.educloud.ubc.ca) on March 12, 2020, 08:30-11:30 PT. Virtual machines running on the EduCloud service will remain up and running. Administrators will be able to manage virtual machines via normal management methods like RDP and SSH, but will not be able to […]

EduCloud Dashboards Maintenance – March 11, 2020, 10:00-14:00 PT

EduCloud Dashboards will be undergoing maintenance on March 11, 2020 from 10:00-14:00 PT. The service will not be available during this window.

UCMS-OSX JAMF Pro Database Upgrade March 6, 2020, 05:00-08:00 PT

The UCMS-OSX JAMF Pro application will be unavailable on March 6, 2020, 05:00-08:00 PT, due to a database upgrade.

Red Hat Satellite service patching January 23, 2020, 10:00-12:00 PT

The UBC Satellite service will not be available on January 23, 2020, from 10:00-12:00 PT due to server maintenance. During the outage window, RedHat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed RedHat servers will queue and check for availability when the service […]

Library Course Reserves Upgrade August 20, 2019, 21:00-23:00 PT

The Library Course Reserves will be upgraded and moved to a new server on August 20, 2019 from 21:00-23:00 PT. Instructors will be able to upload course syllabi to LOCR to streamline course reserves requests. Service will be interrupted for less than two hours.

Virtual Desktop Infrastructure (VDI) Maintenance – July 30, 2019, 17:00 – 19:00 PT

The Virtual Desktop Infrastructure (VDI) service will undergo maintenance to replace a faulty network device on July 30, 2019, from 17:00 – 19:00 PT. No service interruptions are expected.

Red Hat Satellite maintenance June 24, 2019, 10:00-10:30 PT

The UBC Satellite service will not be available on Monday, June 24, 2019 10:00 – 10:30 PT due to server maintenance. During the outage window, RedHat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed RedHat servers will queue and check for availability when […]