Software

RESOLVED: Cisco Anyconnect disappearing from UBC managed devices issue – November 16, 2020, 13:20 PT

Resolved: Nov 18 17:30 PT The Anyconnect VPN client issue has been resolved. The cause was a software update error experienced on a limited number of devices, requiring reinstallation of the client software. We are aware there may be outstanding instances of Anyconnect missing on UBC IT managed devices. If you require assistance, please contact […]

Mac OS Upgrade Compatibility Issues November 10, 2020

On November 12, 2020, Apple is scheduled to release macOS 11.0, Big Sur. If you are using a Mac, please note that upgrading to Big Sur can cause compatibility issues with your current software. The current version of Cisco AnyConnect is not compatible with Big Sur – if you wish to use Cisco AnyConnect with […]

UBC SharePoint Software as a Service (Saas) and MS Project Server Maintenance October 30, 2020 18:00–21:00 PT

The UBC SharePoint Software as a Service and the MS Project Server service will be undergoing maintenance on October 30, 2020 18:00 – 21:00 PT. Both of these services may be unavailable during this maintenance window.

Bookstore Electronic Shelf Label Server Upgrade October 8, 2020, 04:30-14:00 PT

The Bookstore’s Pricer Shelf Label Server will be upgraded on October 8, 2020, starting at 04:30 PT with expected completion before 14:00 PT. There should be no impact to campus community.

Microsoft 365 Potential Access Issues October 7, 2020, 13:00 PT

Microsoft has issued a global notice that some users may be unable to access Microsoft 365 services such as Teams and OneDrive. Although UBC hasn’t received any reports of access issues, this bulletin serves as a notice in case any issues do arise today.   The current status of the Microsoft 365 service can be […]

Mandatory Passcodes for Zoom Meetings – Enforced as of August 31, 2020 09:00 PT

Beginning August 31st, 2020, UBC will require all new Zoom meetings to have a passcode enabled for increased security. Any new meetings created as of August 31st will have a passcode automatically enabled and generated. Any meetings that were created before August 31st will not be affected by this change. Beginning September 27th, 2020, Zoom […]

Enabling Zoom Cloud Recording August 23, 2020, 10:00-10:30 PT

Cloud recording will be enabled on Sunday, August 23rd at 10AM for all UBC Zoom users. When users record a meeting and choose ‘Record to the Cloud’, the video, audio, and chat text are recorded in the Zoom cloud. The recorded files can be accessed and managed from the web portal (https://ubc.zoom.us/). Users can stream […]

Red Hat Satellite service patching August 24, 2020, 09:00-12:00 PT

The UBC Satellite service will not be available on August 24, 2020, from 09:00 to 12:00 PT due to server maintenance. During the outage window, RedHat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed RedHat servers will queue and check for availability when […]

Multiple Library Services – Database Server Replacement August 4, 2020, 22:00-22:30 PT

A database server will be replaced, on August 4, 2020, 22:00 – 22:30 PT, causing a brief (15-30 minute) service outage for some Library services: – License information – “Go” link shortener – Library Staff Directory – Faculty Publications – Assignment Calculators – Journal / Law Journal Abbreviations – Resource Pages

UBC Parking Permit Management System Upgrade July 29, 2020, 09:30-12:00 PT

The UBC Parking Permit system will be undergoing an upgrade on July 29, 2020 from 09:30 – 12:00 PT during which time the system will be unavailable. Staff, faculty, students, and other community members will not be able to access or manage their parking permit account. However, parking permits are active and are still operational; […]