Software

COMPLETED : UBC MS Teams Chat Retention Policy Implementation April 30, 2021, 13:00-13:30 PT

Completed : The scheduled maintenance has been completed. April 30, 2021 – 13:30 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. April 30, 2021 – 13:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. April 30, 2021 – 11:59 PT Scheduled : The Microsoft 365 […]

RESOLVED : Microsoft Teams Outage March 25, 2021 9:00 PT

Resolved : Services have now been restored to Microsoft Teams messaging. Microsoft has indicated in their latest update that this was a Canada-wide issue due to a recent change that they made. They have now made the necessary change to restore the service. March 25, 2021 – 10:00 PT Investigating : We have received numerous […]

RESOLVED : Teams Issue March 15, 2021, 13:29 PT

Resolved : This incident has been resolved. March 15, 2021 – 21:49 PT Monitoring : Technicians believe that the issue is resolved for most users. It is recommended to restart your Teams client to remedy any effects from the outage. March 15, 2021 – 21:49 PT Monitoring : Technicians continue to investigate but believe that […]

Red Hat Satellite Service Maintenance February 10, 2021, 09:00-12:00 PT

The UBC Satellite service will not be available on February 10, 2021, 09:00-12:00 PT due to server maintenance. During the outage window, Red Hat servers subscribed to the Satellite service will be unable to contact the server to manage software updates. However, all subscribed Red Hat servers will queue and check for availability when the […]

Adobe IdP Maintenance January 8, 2021 06:00-07:00 PT

We will be performing maintenance on the Adobe IdP system on January 8, 2021 from 06:00 – 07:00 PT.  There will be no outage or impact to end users.

UBC Parking Permit Management System Upgrade December 17, 2020, 10:00-12:00 PT

The UBC Parking Permit system will be undergoing an upgrade on December 17, 2020, 10:00-12:00 PT during which time the system will be unavailable. Staff, faculty, students, and other community members will not be able to access or manage their parking permit account. However, parking permits are active and are still operational; usage of the […]

Microsoft Edge Upgrade (for UBC IT-managed PCs) December 16, 2020, 15:00-16:00 PT

A silent upgrade for Microsoft Edge will be pushed to all Vancouver-based UBC IT-managed PCs. The shortcut for Microsoft Edge will change in appearance. Bookmarks and the settings that can be migrated will migrate over as part of the upgrade.

RESOLVED: Cisco Anyconnect disappearing from UBC managed devices issue – November 16, 2020, 13:20 PT

Resolved: Nov 18 17:30 PT The Anyconnect VPN client issue has been resolved. The cause was a software update error experienced on a limited number of devices, requiring reinstallation of the client software. We are aware there may be outstanding instances of Anyconnect missing on UBC IT managed devices. If you require assistance, please contact […]

Mac OS Upgrade Compatibility Issues November 10, 2020

On November 12, 2020, Apple released macOS 11.0, Big Sur. If you are using a Mac, please note that upgrading to Big Sur can cause compatibility issues with your current software. The current version of Cisco AnyConnect is not compatible with Big Sur – if you wish to use Cisco AnyConnect with Big Sur, please […]

UBC SharePoint Software as a Service (Saas) and MS Project Server Maintenance October 30, 2020 18:00–21:00 PT

The UBC SharePoint Software as a Service and the MS Project Server service will be undergoing maintenance on October 30, 2020 18:00 – 21:00 PT. Both of these services may be unavailable during this maintenance window.