Partial issues with FASmail July 31, 2011 23:00 (Ongoing)

Some users are currently experiencing issues with FASmail as of July 31st, 2011 at 23:00. Users who use ActiveSync (iPhone, Android, Windows Phone 7, etc.) or BES (BlackBerry) may have stopped receiving new email messages over the weekend. The BlackBerry issue has mostly been resolved while the ActiveSync issue is still under investigation. Other issues […]

FASmail Server Maintenance August 02, 2011 22:00 – 23:00

On August 2, 2011 between 22:00 and 23:00, UBC IT will be restarting the CAS Servers to resolve an ActiveSync issue. Users login to Outlook Web Access during this time may be prompted to re-authenticate.

Update : Exchange 2007 Mail Issue July 28, 2011 08.50

The Exchange 2007 service has been restored as of 08.34.

Exchange 2007 Mail Issue July 28, 2011 07.32

Some users are currently experiencing issues with Exchange 2007. Technicians have been contacted and are investigating the issue. No estimated time to resolution.

UBC Email Delivery Delayed or Bounced July 14, 2011 15:05 – July 18, 2011 11:45

Inbound and outbound emails between UBC Okanagan and UBC Vancouver, and UBC Okanagan and external providers may have either experienced delays or received bounced back emails stating undeliverable between July 14th 15:05 and July 18th 11:45. The problem is now resolved and queued emails are being delivered. Users who received bounced back emails will need […]

Identity and Access Management (IAM) Service Maintenance July 5, 2011 15:00 – 16:00

On July 5, 2011 between 15:00 and 16:00, the Identity and Access Management (IAM) service will be undergoing minor maintenance. During this interval, Directory Administrators will not be able to update preferred names in FASmail and no new FASmail/EAD accounts can be created. Since migrations are not occurring on July 5th, impact is expected to […]

Lower Mall Research Station (Old Agriculture Canada Building) Network Upgrade June 28, 2011 07:00 – 07:30

Network maintenance is being performed on the Lower Mall Research Station building to facilitate upgrades as part of the Network Switch Replacement Program. During the 30 minute service window on Tuesday, June 28th between 07:00-07:30 hours all user network services will be unavailable.

Fraudulent Email Alert June 20, 2011

Fraudulent emails from Microsoft, encouraging users to download and open an attachment have been reported. Do not download or open the attachment as it contains a malicious virus (Mal/Phish-A) . Instead, please forward a copy of the email including full headers to and then delete it from your Inbox or mobile phone. If you […]

Email Delivery Delayed June 16, 2011 18:30

Due to a Mail Relay problem, users might have experienced delay in email delivery between 4:30pm to 6:30pm. The problem has since been resolved, email delivery is back to normal. We apologize for any inconvenience.

Biological Sciences Backbone Upgrade May 10, 2011 06:00-06:30

The network backbone for the Biological Sciences complex and Beaty building will be upgraded from 1gig to 10gig between 06:00 and 06:30 on Tuesday, May 10, 2011. During this outage window, all network traffic to/from the buildings will be interrupted for approximately 15-20 minutes. If you experience any issues outside of this change window, please […]