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UBC Vancouver Load Balancer Maintenance July 8, 2020 20:00-21:00 PT

UBC IT will be performing maintenance on the UBC Vancouver load balancing systems on July 8, 2020 from 20:00-21:00 PT. No service interruptions are expected.

RESOLVED: Student and Alumni Email Signup Issues July 02, 2020, 20:23 PT

The issues we were previously experiencing with our Student and Alumni email signup have been resolved. We are currently experiencing issues with our Student and Alumni email signup website at https://id.ubc.ca. Upon logging in, individuals would receive an error stating the service is temporarily unavailable. Technicians are currently investigating. Our next update will be at […]

UBC Enterprise Mailing Lists Service Upgrade June 25, 2020 07:00-08:00 PT

The UBC Enterprise Mailing Lists service will be upgraded on June 25, 2020 between 07:00 and 08:00 PT. During the upgrade, the UBC Mailing Lists site will be inaccessible. The web interface will be refreshed and updated documentation can be found on the UBC IT website: https://it.ubc.ca/services/email-voice-internet/ubc-mailing-lists/ubc-mailing-lists-faq.

UBC Faculty and Staff Email (FASmail) Service Maintenance June 17, 2020, 19:00-23:00 PT

On June 17, 2020, from 19:00-23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.

UBC Student and Alumni Mail (SAM) Service Maintenance June 17, 2020, 19:00-23:00 PT

On June 17, 2020, from 19:00-23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window

RESOLVED: Campus-wide network outage – June 15, 2020, 22:50 PT

Service has been restored. The root cause has been identified and corrective measures have been put in place. UPDATE: Campus-wide network outage – June 15, 2020, 19:50 PT Service has been restored – services should be accessible. Technicians are continuing to investigate and troubleshoot the root cause of the issue. UPDATE: Campus-wide network outage – […]

RESOLVED: FASmail Outlook on the Web (Outlook Web App) Access Issues June 13, 2020, 10:50 PT

This issue was resolved. You might have to clear your browser’s cache and cookies, and restart your browser for it to work.   FASmail Outlook on the Web (Outlook Web App) Access Issues June 13, 2020, 10:20 PT We have received reports of issues accessing Outlook on the web, a.k.a. Outlook Web App (www.mail.ubc.ca).  Exchange […]

RESOLVED: FASmail issues – June 12, 2020 11:10 PT

Update – June 12, 2020, 11:10AM Service has being restored and our technicians continue to work on resolution. If you experience any issues, please connect with the IT Service centre at: www.it.ubc.ca/helpdesk Some users are reporting that they are not able to access FASmail. Our technicians are aware and investigating.

DR Educloud Server Web Portal Maintenance June 4, 2020, 08:00 – 11:00 PT

The DR EduCloud Server Web Portal (dr.educloud.ubc.ca) will undergo maintenance on June 4, 2020, from 08:00 – 11:00 PT. There is no expected user impact during this maintenance window.

UBC Faculty and Staff Email (FASmail) Service Maintenance May 30, 2020, 08:00 PT to May 31, 2020, 23:00 PT

On May 30, 2020, 08:00 PT to May 31, 2020, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.