Email

UBC Vancouver Load Balancer Maintenance April 2, 2020, 19:00-23:00 PT

UBC IT will be performing maintenance on the load balancing systems on April 2, 2020 from 19:00-23:00 PT. No service interruptions are expected.

UBC Mailing List Service Maintenance – April 1, 2020, 07:30-11:30 PT

UBC IT will be making a configuration change on the Enterprise Mail List server between 07:30 and 11:30 PT to help improve email deliverability to subscribers with me.com, mac.com, icloud.com and shaw.ca addresses. There will be no action required for users. The noticable change for mailing list recipients will appear in the From address of […]

UBC Faculty and Staff Email (FASmail) Service Maintenance March 21, 2020, 08:00 PT to March 22, 2020, 23:00 PT

On March 21, 2020, 08:00 PT to March 22, 2020, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.

UBC Student and Alumni Mail (SAM) Service Maintenance March 21, 2020, 08:00 PT to March 22, 2020, 23:00 PT

On March 21, 2020, 08:00 PT to March 22, 2020, 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.

RESOLVED: Student and Alumni Email Activesync Issues March 16, 2020, 10:23 PT

Update: March 16, 2020, 10:23 PT The intermittent connectivity issues regarding accessing Student and Alumni email on mobile devices have been resolved. Some students are reporting intermittent connectivity issues on their mobile devices when accessing Student and Alumni email. Technicians are currently investigating. We recommend accessing webmail at https://webmail.alumni.ubc.ca in the interim. Our next update […]

RESOLVED: lists.ubc.ca (Listserv) site unreachable March 13, 2020 00:15 PT

RESOLVED: March 13, 2020, 01:30 PT UBC IT Technicians have resolved the UBC Listserv website issue. If you are still experiencing issues, please contact the UBC IT Service Centre at 604-822-2008 during business hours. Some users may experience issues where the UBC Listserv (https://lists.ubc.ca/) website is not loading. UBC IT Technicians are currently investigating the […]

Kamloops Load Balancer Maintenance – March 11, 2020, 10:00-14:00 PT

UBC IT will be performing maintenance on the load balancing systems in Kamloops on March 11, 2020, from 10:00 to 14:00 PT. No service interruptions are expected.

UBC Student and Alumni Mail (SAM) Service Maintenance March 11, 2020 20:00 – 22:00 PT

On March 11, 2020 20:00 – 22:00 PT, UBC IT will perform system maintenance on the UBC Student and Alumni Mail (SAM) Service. During the maintenance window, SAM users maybe prompted to re-authenticate. No outage is expected as a result of this change.

UBC Student and Alumni Mail (SAM) Service Maintenance March 10, 2020 20:00 – 22:00 PT

On March 10, 2020 20:00 – 22:00 PT, UBC IT will perform system maintenance on the UBC Student and Alumni Mail (SAM) Service. During the maintenance window, SAM users maybe prompted to re-authenticate. No outage is expected as a result of this change.

RESOLVED: Student & Alumni email – app login issues – March 9, 2020 11:30

Update: The issue has been resolved and students should now be able to view their email using mobile apps. We have received reports from some students that they are not able to log in to their Student & Alumni email accounts using their iOS Mail app or their Windows Mail app. The webmail service is […]