Email

Load Balancer Maintenance January 21, 2020, January 23, 2020 21:00-23:00 PT

The UBC Vancouver load balancer will be undergoing maintenance on the nights of January 21 and 23, from 21:00 to 23:00 each night. No service interruptions are expected.

Student & Alumni Email Sign Up Site Maintenance January 20, 2020, 20:00-21:00 PT

The Student & Alumni Email Sign Up page at hxxps://id.ubc.ca will be undergoing maintenance on January 20, 2020, from 20:00-21:00 PT. No user impact is expected.

Fraudulent Email Alert: 1/16/2020 Payroll – Jan 16, 2020

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […]

Fraudulent Email Alert: Microsoft Support – Jan 12, 2020

Do not reply to this email or click on the link contained in the email. If you think you may have submitted your CWL login credentials, please log into myAccount, change your password immediately and advise security@ubc.ca of the possible temporary breach of your account. If you clicked on the link in the email, please […]

Security Reminder – Calls and Emails Impersonating Vendors December 18, 2019, 10.45 PT

There have been recent reports of cybercriminals calling and emailing UBC staff and impersonating a vendor of the University (e.g. ServiceNow).  Criminals will sometimes start with a phone call, to establish familiarity, and let you know to expect a follow-up email.  This email will then contain malware.   These calls often seem legitimate as the […]

Fraudulent Email Alert: Sextortion Campaign – December 7/8/9, 2019

We’ve been seeing variations of the email below over the weekend.  Do not act on or reply to this email.  Please delete it.  It’s expected that the targeted recipients had their credentials included in past data breaches which is why the password included in the subject line will likely be familiar to the recipient. If […]

RESOLVED: Student & Alumni Email Issues December 8, 2019, 08:33 PT

Update: December 8, 2019, 08:33 PT Issues regarding access to Student & Alumni Email are now resolved. December 8, 2019, 07:38 PT We are currently experiencing issues with the Student & Alumni Email service. Some users may be unable to access their email. UBC IT technicians are currently investigating. Our next update is scheduled to […]

RESOLVED: FASmail Generic Mailboxes Access Issue on Email Clients – December 5, 2019, 14:40 PT

RESOLVED: December 5, 2019, 14:40 PT The issue affecting access to generic mailboxes has been resolved. We thank you for your patience. December 5, 2019, 14:35 PT Please be advised that some users may have issues accessing their generic mailboxes.  Technicians are working to resolve the issue.  If you require immediate access, you can access […]

RESOLVED: FASmail Email Delivery Delays – December 5, 2019 14:40 PT

RESOLVED: December 5, 2019, 14:40 PT The issue affecting email delivery delays has been resolved as of 14:40 PT. We thank you for your patience. December 5, 2019, 13:00 PT Please be advised that some users may be experiencing intermittent email delivery delays.  Technicians are working to resolve the issue.

RESOLVED: Student & Alumni Hosted Mailboxes – Login Errors – December 5, 2019 14:40 PT

RESOLVED: December 5, 2019, 14:40 PT The issue affecting access to Student & Alumni Hosted Mailboxes has been resolved. We thank you for your patience. December 5, 2019, 12:10 PT UBC IT is receiving reports of some students using Student & Alumni Hosted Mailboxes being unable to login to their accounts. They may encounter a […]