Email

UBC Vancouver Load Balancer Maintenance September 24, 2020, 21:00-23:00 PT

UBC IT will be performing maintenance on the load balancing systems on September 24, 2020, from 21:00-23:00 PT. No service interruptions are expected

Addition of External Email Banner – Security Enhancement September 28, 2020, 07:00 PT

UBC IT will be implementing a banner for all emails which originate outside of the UBC network which will apply to all Staff and Faculty UBC email accounts. The addition of this security enhancement will help users determine if messages are internal or external to UBC.

UBC Vancouver Load Balancer Maintenance September 3, 2020, 21:00-23:00 PT

UBC IT will be performing maintenance on the load balancing systems on September 3, 2020 from 21:00-23:00 PT. No service interruptions are expected.

RESOLVED: Email Delays – August 28, 2020, 11:30 PT

UPDATE: August 28, 2020 13:46 PT This issue is now resolved. August 28, 2020 11:30 There is an issue currently affecting the timeliness of sending and receiving emails. Users may experience up to 30 minutes of delay when sending and receiving emails. Our technicians have confirmed that this is a volume issue due to a […]

RESOLVED: FASmail Issues – August 20, 2020, 16:20 PT

RESOLVED: FASmail Issues – August 20, 2020, 16:20 PT This issue should now be resolved. If you continue to experience any problems, please contact the UBC IT Service Centre. FASmail Issues – August 20, 2020, 15:30 PT Some FASmail users may be unable to open their email in Outlook or via Outlook web app. Technicians […]

Resolved : FASmail Issues on Outlook Web App September 01, 2020, 11:30 PT

FASmail Issues on Outlook Web App have been resolved. UPDATE: FASmail Issues on Outlook Web App August 19, 2020, 15:00 PT UBC IT Technicians have implemented a workaround. When logging in, use the URL https://mail.ubc.ca. Note, the “https://” part of this URL is important because not all browsers will fill this out automatically. UPDATE: FASmail […]

Fraudulent Email Alert: Spoofed Messages – August 18th, 2020

Spoofed Messages – Deputy.ViceChancellor@ubc.ca Earlier today, UBC Cybersecurity received reports of a message appearing to come from deputy.vicechancellor@ubc.ca These messages contained a Word document attachment, named “University of British Columbia.docx” that attempted to redirect people to a fake Office 365 login page. These messages were not sent from the deputy.vicechancellor@ubc.ca email address but from a […]

UBC Student & Alumni Email Management Site Decommissioning August 17, 2020 06:45-07:00 PT

On August 17, 2020, 06:45-07:00 PT, the UBC Student & Alumni Email Management Site will be retired. On this date, UBC students will be able to opt into a new email service that includes a hosted mailbox and a new email address (cwl@student.ubc.ca). The legacy Student & Alumni Email service (name@alumni.ubc.ca) will continue to operate […]

UBC Student and Alumni Mail (SAM) Service Maintenance July 25, 2020, 08:00 PT to July 26, 2020, 23:00 PT

On July 25, 2020, 08:00 PT to July 26, 2020, 23:00 PT, UBC IT will perform system maintenance on the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.

UBC Faculty and Staff Email (FASmail) Service Maintenance July 25, 2020, 08:00 PT to July 26, 2020, 23:00 PT

On July 25, 2020, 08:00 PT to July 26, 2020, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) Service. No user impact is anticipated during the maintenance window.