RESOLVED: UBC Qualtrics access for sponsored CWL Guest accounts is currently unavailable – October 3, 2019 10:00 PT

Resolved: October 4, 2019 10:00 PT The issue has been resolved and CWL Guest accounts are now able to log into the UBC Qualtrics instance. If you are still having issues please contact the ITSC helpdesk for support. October 3, 2019 10:00 PT Since the morning of October 2, 2019 , access to the UBC […]

Resolved: Unplanned outage for UNI CRM portals – April 26, 2019 10:00 PT

April 26, 12:30 PT Salesforce has resolved the service disruption and after testing, the following instances are now accessible: Student portal – https://account.you.ubc.ca Askme Portal – https://www.askme.ubc.ca/form/s/ Agent portal – https://account.you.ubc.ca/agent/login There was also a concurrent network issue that affected DNS resolution for on-campus portal users that has been resolved as well. April 26, 10:00 […]

RESOLVED: Survey Tool Outage November 14, 2018, 15:30 PT

Qualtrics is accessible again. The UBC Survey Tool (Qualtrics) is currently experiencing an issue with their data center that is preventing users from logging into their accounts. Technicians are looking into a resolution and hope to have one shortly. Note: Surveys remain accessible to respondents and are not affected by this outage.

UPDATE: UBC websites down – June 21, 2018 10:46 PT

UPDATE: June 21, 2018 11:00 PT Service has been restored to the following websites: https://it.apsc.ubc.ca/ https://bcfoodweb.ca/ https://sds.ubc.ca/h ttps://sauderalumnicareers.ca/ https://privacymatters.ubc.ca/ We apologize for any inconvenience this may have caused.   ******************************************   A number of UBC websites are currently inaccessible. The UBC IT Web Services team is looking into the issue and there is no current […]

Resolved : The Drupal 7 Webhosting Environment is Offline – April 23, 2018 11:30 PT

UBC IT is responding to an outage of the Drupal 7 webhosting environment. All sites on this hosting environment are offline and we are working to resolve the issue. Affected websites which are included but not limited to are: academic.ubc.ca activehealth.ubc.ca airwaycentre.ubc.ca animalcare.ubc.ca apsc.ubc.ca arc.ubc.ca aril-register.ca balancefalls.ubc.ca bcpainresearch.ca biodiversity.ubc.ca biodiversity.ubc.ca bookstore.ubc.ca cancerprevent.ca ccel.ubc.ca cio.ubc.ca cms.science.ubc.ca […]

Qualtrics Maintenance Scheduled for Feb 8, 2018 1730-1930PT

Qualtrics will be performing system maintenance for the UBC Survey Tool this evening (February 8, 2018) from 1730 – 1930 PT to upgrade the existing login system. During this time, users may experience intermittent login issues. Published surveys will not be impacted. We apologize for this inconvenience. If you have any questions or concerns, please […]

Shibboleth Service Provider (SP) Vulnerability

A security advisor was recently issued indicating that if you are using the current Shibboleth SP on your application, it has been identified as vulnerable to forged user attribute data and that UBC’s Shibboleth implementation is impacted. Shibboleth SP software relies on a generic XML parser to process SAML responses and there are limitations in […]

Update on Intermittent FASmail Connectivity October 19 2017 17:00 PT

Campus users – please be notified of the following maintenance on FASmail. Over the next few evenings, the Email Team will be conducting overnight maintenance on the FASmail service in response to campus users experiencing performance issues with the FASmail service. Maintenance will take place after 9:00 pm between tonight and next Monday, including the […]

BCNet Power re-configuration to impact Hospital Wireless and Video Conference Services – October 13, 2017 19:00 – 24:00 PT

Maintenance will be performed on Hospital Wireless and Video Conference services in order to facilitate a BCNet power re-configuration project. During this maintenance window on Friday, October 13, 2017 19:00 -24:00 PT, Hospital Wireless and Video Conference services will be affected and users may experience intermittent connectivity.

Update – Intermittent FASMail Connectivity – 2 October 2017 17:00 PT

The following message is being shared with the campus community on FASMail connectivity issues that some campus users may have been experiencing recently. Further to our last post from earlier this afternoon, the Email team has made a number of changes based on Microsoft’s recommendations. Since implementing these changes, we noticed a decline in dropped […]