Fraudulent emails warning users that their email account requires maintenance and directing them to submit CWL or login information have been reported. UBC IT never initiates unsolicited requests for usernames, passwords or any other personal information. Do not reply to this email, click on any links or fill out any online forms with your account information. Instead, please forward a copy of the email including full headers to email@example.com and then delete it from your Inbox or mobile phone. If you think you may have submitted your CWL or login account credentials, go to myAccount and login and change your password immediately. Please remember to notify firstname.lastname@example.org of the possible temporary breach of your CWL account.
For your reference, a copy of the fraudulent emails are included below:
From: Support center [mailto:email@example.com]
Sent: April-16-12 1:29 PM
Subject: Support Ticket #38372
Thank you for contacting us!
Your information has been changed and we should be in touch with you soon.
Proceed to Site.
Ticket code: 5gRA3iw
You should expect a personal reply within the day or even sooner – as we answer most email within a few hours.
From: Support [mailto:firstname.lastname@example.org]
Sent: April-15-12 4:20 PM
Subject: Ticket #421248
We are sending this email to all who would like to change their account, or contact us about alternative methods which will be made available.
Your temporary key: IsrxH9Zfd