UBC Status

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UBC IT
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Enterprise Services Status Page

Welcome to the UBC Information Technology Enterprise Services Status Page. Here you will find current information about the status of our enterprise services.

View our Scheduled Outages Calendar to see our planned maintenance windows,

For any questions or concerns, please contact the IT Service Centre.

You can also follow us on Twitter: @UBCIToutages

EduCloud Server Backup Infrastructure Maintenance April 18, 2024, 09:30 PT to May 2nd, 2024, 16:30 PT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 2024 - 09:30 PDT

Scheduled - The EduCloud Server backup software will undergo maintenance from April 18, 2024, 09:30 PT to May 2, 2024, 16:30 PT. During the maintenance window, requests for restores may be delayed by a few hours as we complete the upgrades in various locations. There will be no impact to virtual machine management or provisioning through the EduCloud Server Administration Portal.
Apr 18, 2024 09:30 - May 2, 2024 16:30 PDT

MathWorks Account Creation (MATLAB) Issues September 8, 2023

Monitoring - A workaround has been put in place for this issue. This issue only impacts users who are obtaining a MATLAB license for the very first time (existing MathWorks account holders renewing licenses are not affected). Please see the link below to ensure the prerequisites are met before ordering a MATLAB license.

https://ubc.service-now.com/kb_view.do?sysparm_article=KB0016447

For further assistance, please contact the IT Service Centre at https://it.ubc.ca/got-question-about-it-products-and-support
Sep 13, 2023 - 11:51 PDT

Update - We are continuing to work on a fix for this issue.
Sep 08, 2023 - 17:16 PDT

Identified - UBC IT has identified the issue and is working with the vendor on a workaround. Existing MathWorks account holders are not affected and are able to obtain MATLAB licenses.
Sep 08, 2023 - 17:15 PDT

Investigating - Some users are experiencing issues creating a new MathWorks account, which is required to obtain a MATLAB license. Users experiencing the issue are unable to create the MathWorks account even after using a UBC email address. UBC IT is investigating the issue with the vendor.
Sep 08, 2023 - 13:15 PDT

Campus Wide Login Operational

CWL Web Services Operational

UBC Identity Provider Operational

Multi-factor Authentication (MFA) Operational

UBC Identity Broker Operational

UBC Applicant & Student Federation (idb0) Operational

UBC OpenID Federation (idb1) Operational

UBC Faculty of Medicine and BC Health Authority Federation (idb2) Operational

UBC SecureLink Federation (slid) Operational

Canvas Operational

Confluence Operational

EduCloud Server Under Maintenance

Management Interface - https://bcnet.educloud.ubc.ca Operational

Management Interface - https://dr.educloud.ubc.ca Operational

Server Infrastructure - Vancouver Under Maintenance

Server Infrastructure - Kamloops Under Maintenance

Email Services Operational

Faculty and Staff Email (FASmail) Operational

UBC Student Email Operational

Mail Relay Operational

Mailing List Operational

Home Drive Operational

Home Drive - Vancouver Operational

Home Drive - Okanagan Operational

Microsoft 365 Operational

OneDrive Operational

Teams Operational

Network - Campus Operational

Network - Hospitals Operational

Network - Okanagan Operational

Network - Point Grey Operational

Network - Robson Square Operational

Network - Wireless Operational

Wireless - Hospitals Operational

Wireless - Okanagan Operational

Wireless - Point Grey Operational

Wireless - Robson Square Operational

Network - VPN Operational

VPN - Okanagan Operational

VPN - Point Grey Operational

Voice Services Operational

Telephone Service - Vancouver Operational

Telephone Service - Okanagan Operational

Contact Centre - Vancouver Operational

Contact Centre - Okanagan Operational

Remote Labs Operational

Remote Labs - Vancouver Operational

Remote Labs - Okanagan Operational

SalesForce Operational

ServiceNow Operational

Sharepoint Operational

Student Service Centre Operational

Team Share Operational

Workday Operational

Other Operational

Other - Vancouver Operational

Other - Okanagan Operational

Zoom Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Okanagan Campus Network Maintenance April 24, 2024, 21:00-22:00 PT Apr 24, 2024 21:00-22:00 PDT

Network maintenance will occur for the Okanagan campus on April 24, 2024, 21:00-22:00 PT. VPN service will not be available during the maintenance window. Those wishing to use general VPN services can use myvpn.ubc.ca for connectivity. Private VPN pools will not be available.
Posted on Apr 24, 2024 - 15:24 PDT

Halogen Site Maintenance April 24, 2024, 23:00 PT to April 25, 2024, 01:00 PT Apr 24, 2024 23:00 - Apr 25, 2024 01:00 PDT

The Halogen site will be undergoing site maintenance from April 24, 2024, 23:00 PT to April 25, 2024, 01:00 PT. Halogen at https://it.ubc.ca/hal will be unavailable for the duration of the change window.
Posted on Apr 16, 2024 - 07:44 PDT

Okanagan Campus Quonset Office Trailer and Portable-V Buildings Network Switch Upgrade April 26, 2024, 09:30-12:00 PT Apr 26, 2024 09:30-12:00 PDT

Okanagan campus network in the Quonset office trailer and Portable-V buildings will undergo network maintenance on April 26, 2024, 09:30-12:00 PT. During the maintenance, voice, data and wireless services will be periodically unavailable in Quonset and Portable V. Occupants have received advance notice of this maintenance.
Posted on Apr 23, 2024 - 15:22 PDT

Workday Scheduled Weekly Maintenance April 26, 2024, 21:00 PT to April 27, 2024, 01:00 PT Apr 26, 2024 21:00 - Apr 27, 2024 01:00 PDT

Please be advised that on April 26, 2024, 21:00 PT to April 27, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Posted on Apr 22, 2024 - 08:33 PDT

UBC Wireless Network Maintenance on April 28, 2024, 08:00 PT - 14:00 PT Apr 28, 2024 08:00-14:00 PDT

The wireless team will be performing network maintenance on April 28, 2024, 08:00 PT - 14:00 PT. During this time, there will be sporadic outages to all WiFi services at the following sites:

- UBC Vancouver
- UBC Okanagan
- UBC Robson Square
- UBC affiliated teaching hospitals (eduroam only) excluding those within the Vancouver Island Health Authority.
- Smaller remote sites where UBC IT managed wireless networks are available.
Posted on Apr 16, 2024 - 13:46 PDT

UBC Identity Provider Maintenance April 28, 2024 08:00-10:00 PT Apr 28, 2024 08:00-10:00 PDT

UBC Identity Provider will be undergoing maintenance on April 28, 2024, 08:00-10:00 PT
Posted on Apr 16, 2024 - 13:52 PDT

Okanagan Campus Network Maintenance April 28, 2024, 08:00-11:00 PT Apr 28, 2024 08:00-11:00 PDT

Network maintenance will occur for the Okanagan campus on April 28, 2024, 08:00-11:00 PT. During the maintenance window, intermittent disruptions to network connectivity will be experienced, including internet, VPN and some cloud services hosted outside UBC.
Posted on Apr 16, 2024 - 13:50 PDT

UBC Vancouver TeamShare and Home Drive Maintenance April 28, 2024, 10:00-22:00 PT Apr 28, 2024 10:00-22:00 PDT

UBC Vancouver TeamShare and Home Drive will be undergoing maintenance on April 28, 2024, 10:00-22:00 PT. No end user impact is expected during this window.
Posted on Apr 02, 2024 - 14:10 PDT

Okanagan Residence Network Maintenance April 29, 2024, 06:00-08:00 PT Apr 29, 2024 06:00-08:00 PDT

The Okanagan Residence Network will be periodically unavailable on April 29, 2024, 06:00-08:00 PT for scheduled maintenance. Multiple buildings/locations will be affected. During the maintenance, voice, data, and wireless services will be periodically unavailable in the affected buildings.
Posted on Apr 13, 2024 - 21:04 PDT

EduCloud Vancouver (PG) Environment - Cisco UCS Manager, Fabric Interconnect, and IOM Upgrade May 4, 2024 09:00-21:00 PDT

EduCloud Server Maintenance (Vancouver) May 4, 2024, 09:00-21:00 PT
Service Bulletin Content: EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be undergoing scheduled maintenance on May 4, 2024, 09:00-21:00 PT.

No interruptions to running workloads or services are expected.
Posted on Apr 02, 2024 - 14:17 PDT

EduCloud Server Maintenance April 27, 2024, 10:00 PT to May 10, 2024, 16:00 PT May 10, 2024 10:00-16:00 PDT

The EduCloud Server environment (https://bcnet.educloud.ubc.ca) and DR EduCloud Server environment (https://dr.educloud.ubc.ca) will be undergoing scheduled maintenance from April 27, 2024, 10:00 PT to May 10, 2024, 16:00 PT.

There are no outages expected to running virtual machines. There are no impacts to the EduCloud Server Administration Portal except during the below date:

April 27, 2024, 10:00 - 14:00 PT - Management of org and virtual machines will not be available for BCNET Kamloops orgs.
April 29, 2024, 14:00 - 18:00 PT - Management of org and virtual machines will not be available for UBC DR / HA Kamloops orgs.
May 5, 2024, 10:00 - 14:00 PT - Management of org and virtual machines will not be available for UBC and BCNET Vancouver orgs.
Posted on Apr 02, 2024 - 14:18 PDT

FASmail Email Security Enhancement May 30, 2024, 10:00-12:00 PT May 30, 2024 10:00-12:00 PDT

On May 30, 2024, 10:00-12:00 PT, UBC IT will implement email authentication measures to improve email deliverability for FASmail authoritative domains and to help prevent FASmail domains from being spoofed.
Posted on Apr 16, 2024 - 13:55 PDT

Past Incidents

Apr 24, 2024

Buchanan Building Complex (BUCH01) Network Switch Replacement April 23, 2024 20:00 - April 24, 2024 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 24, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 20:00 PDT

Scheduled - Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 23, 2024 20:00 - April 24, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 8, 14:46 PDT

Apr 23, 2024

Online Advising Management System (OAMS) Scheduled Maintenance April 23, 2024, 18:00-21:00 PT

Completed - The scheduled maintenance has been completed.
Apr 23, 21:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 18:00 PDT

Scheduled - The Online Advising Management System (OAMS) service will be undergoing scheduled maintenance on April 23, 2024 from 18:00-21:00 PT.

In this regard, the service may not be available within this period.
Apr 23, 13:00 PDT

Apr 22, 2024

No incidents reported.

Apr 21, 2024

No incidents reported.

Apr 20, 2024

Workday Scheduled Weekly Maintenance April 19 2024, 21:00 PT to April 20 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Apr 20, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 21:00 PDT

Scheduled - Please be advised that on April 19, 2024, 21:00 PT to April 20, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week
Apr 15, 10:57 PDT

Apr 19, 2024

[Intermittent] CWL Login Issue April 18, 2025, 12:30 PT

Resolved - This incident has been resolved. We thank you for your patience as we worked to identify and address this issue.
Apr 19, 14:52 PDT

Update - UBC IT has addressed the intermittent issues with CWL logins and users are now able to log in to their services successfully. We are continuing to monitor the situation to ensure the service remains stable.
Apr 18, 20:01 PDT

Monitoring - UBC IT has addressed the intermittent issues with CWL logins and users are now able to log in to their services successfully. We are continuing to monitor the situation to ensure the service remains stable.
Apr 18, 20:01 PDT

Update - UBC IT has identified the issue and teams are continuing their work to restore access this evening.

The next update will be provided at 20:30 PT.
Apr 18, 18:15 PDT

Identified - UBC IT has identified the issue and teams are working to restore access this evening.

The next update will be at 18:30 PT.
Apr 18, 14:56 PDT

Update - UBC IT technicians are continuing to investigate this issue.

The next update will be provided at 14:45 PT.
Apr 18, 13:26 PDT

Investigating - We are currently experiencing intermittent issues with CWL logins.

Some users may experience intermittent issues logging in to the following services:

UBC Library
Appian Service
Canvas
UBC Housing
UBC Recreation Portal

UBC IT technicians are currently investigating the issue.
Apr 18, 12:51 PDT

UBC MyVPN Maintenance April 19, 2024, 05:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 19, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 05:00 PDT

Scheduled - UBC IT will be performing myVPN maintenance (myvpn.ubc.ca) on April 19, 2024, 05:00-07:00 PT. Users already connected to myVPN should not experience any interruption. New users can still connect as usual.
Apr 16, 13:48 PDT

Buchanan Building Complex (BUCH01) Network Switch Replacement April 18, 2024 20:00 - April 19, 2024 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 19, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 PDT

Scheduled - Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 18, 2024 20:00 - April 19, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 8, 14:45 PDT

Apr 18, 2024

Unresolved incident: EduCloud Server Backup Infrastructure Maintenance April 18, 2024, 09:30 PT to May 2nd, 2024, 16:30 PT.

Apr 17, 2024

Buchanan Building Complex (BUCH01) Network Switch Replacement April 16, 2024 20:00 - April 17, 2024 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 17, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 PDT

Scheduled - Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 16, 2024 20:00 - April 17, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 8, 14:45 PDT

Apr 16, 2024

UBC Faculty and Staff Email (FASmail) and Student and Alumni Mail (SAM) Service Maintenance April 15, 2024, 18:00 PT to April 16, 2024, 23:00 PT

Completed - The scheduled maintenance has been completed.
Apr 16, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 PDT

Scheduled - From April 15, 2024, 18:00 PT to April 16, 2024, 23:00 PT, UBC IT will perform system maintenance on the UBC Faculty and Staff Email (FASmail) and the Student and Alumni Mail (SAM) Service. No user impact is anticipated during the maintenance window.
Apr 13, 21:08 PDT

EduCloud Server Maintenance (UBC IT Development, UBC Okanagan) April 15, 2024, 16:00 PT to April 23, 2024, 16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 16, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for UBC IT Development organizations hosted in Vancouver and organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance from April 15, 2024, 16:00 PT to April 23, 2024, 16:00 PT.

There are no outages expected to running virtual machines. There are no impacts to the EduCloud Server Administration Portal except during the below date:

April 15, 2024, 16:00 - 20:00 PT - Management of org and virtual machines will not be available for UBC IT Development Orgs.
April 22, 2024, 14:00 - 18:00 PT - Management of org and virtual machines will not be available for UBC Okanagan orgs.
Apr 2, 14:12 PDT

Apr 15, 2024

ELDAP Maintenance April 08, 2024 09:00 PT to April 15, 2024 17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 PDT

Scheduled - Names will be sourced from UBC APIs which will be derived from Workday, Lifelong Learning System (LLIS), Affiliate Student Management Tool (ASMT), and Identity and Access Management (IAM).

SIS will no longer be a source for names.

Names will defer to preferred names with plain characters (unless integrations have previously requested otherwise via IRP).
Apr 2, 14:23 PDT

CAS Maintenance April 08, 2024 09:00 PT to April 15, 2024 17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 15, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 09:00 PDT

U-Pass BC - TransLink Integration with UBC April 15, 2024, 06:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 15, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 06:00 PDT

Scheduled - UBC IT will be performing maintenance to UBC's Identity Provider on April 15, 2024, 06:00-07:00 PT.

The maintenance will be to facilitate alignment with IRP project migration of access permission for student and admin access to the U-Pass BC - TransLink portals. No user impact is expected.
Apr 13, 21:17 PDT

Apr 14, 2024

ELDAP Maintenance April 14, 2024, 06:00-07:00 PT

Completed - The scheduled maintenance has been completed.
Apr 14, 07:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 06:00 PDT

Scheduled - ELDAP will be undergoing maintenance on April 14, 2024, 06:00-07:00 PT
Apr 12, 14:21 PDT

Apr 13, 2024

EduCloud Server (Kamloops) & DR EduCloud Maintenance April 13, 2024, 09:00-19:00 PT

Completed - The scheduled maintenance has been completed.
Apr 13, 19:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 09:00 PDT

Scheduled - Scheduled maintenance on the EduCloud Server in Kamloops (https://bcnet.educloud.ubc.ca) and DR EduCloud (https://dr.educloud.ubc.ca) will be performed on April 13, 2024, 09:00-19:00 PT.

No interruptions to running workloads or services are expected.
Apr 2, 14:15 PDT

Workday Scheduled Weekly Maintenance April 12 2024, 21:00 PT to April 13 2024, 01:00 PT

Completed - The scheduled maintenance has been completed.
Apr 13, 01:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 21:00 PDT

Scheduled - Please be advised that on April 12, 2024, 21:00 PT to April 13, 2024, 01:00 PT, Workday will be undergoing scheduled maintenance as part of its weekly service update. During the scheduled maintenance period, Workday will be unavailable for use.

For tips and helpful hints, known and recently resolved issues, upcoming scheduled maintenance and more information, please visit Workday This Week.
Apr 8, 09:41 PDT

Apr 12, 2024

UBC SharePoint Maintenance April 12, 2024, 09:00-17:00 PT

Completed - The scheduled maintenance has been completed.
Apr 12, 17:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 PDT

Scheduled - On April 12, 2024, 09:00-17:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites will be accessible as no interruptions to the service are expected.
Apr 8, 07:10 PDT

Buchanan Building Complex (BUCH01) Network Switch Replacement April 11, 2024 20:00 - April 12, 2024 06:00 PT

Completed - The scheduled maintenance has been completed.
Apr 12, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 20:00 PDT

Scheduled - Network maintenance is being performed at the Buchanan Building Complex, involving replacement of aging network infrastructure. During this service window from April 11, 2024 20:00 - April 12, 2024 06:00 PT; network services will be interrupted briefly and intermittently while physical and logical changes are being performed on the network backbones and while the user ports are migrated to new switching infrastructure.
Apr 8, 14:43 PDT

Apr 11, 2024

EduCloud Server Maintenance (UBC Okanagan) April 11, 2024, 13:00-16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 13:00 PDT

Scheduled - The EduCloud Server environment (https://bcnet.educloud.ubc.ca) for Organizations hosted at UBC Okanagan in Kelowna will be undergoing scheduled maintenance on April 11, 2024, 13:00-16:00 PT.

There are no expected outages to running virtual machines and no impacts to the EduCloud Server Administration Portal.
Apr 9, 14:35 PDT

Kamloops Q9 Storage Cluster Maintenance April 10, 2024, 10:00 PT to April 11, 2024, 16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 11, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 10:00 PDT

Scheduled - The Kamloops Q9 Isilon Storage Cluster will be undergoing maintenance from April 10, 2024, 10:00 PT to April 11, 2024, 16:00 PT. No end user impact is expected during this maintenance window.
Apr 2, 14:05 PDT

Apr 10, 2024

Educloud Server Maintenance April 10, 2024, 09:00–16:00 PT

Completed - The scheduled maintenance has been completed.
Apr 10, 16:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 09:00 PDT

Scheduled - We will be performing maintenance on the EduCloud Server environment (https://bcnet.educloud.ubc.ca) on April 10, 2024, 09:00-16:00 PT. No outages to virtual machines or the management portal are expected.
Apr 9, 14:36 PDT

Secondary VPN Service (myvpn2.ubc.ca) Decommissioning September 27, 2023

Completed - The scheduled maintenance has been completed.
Apr 10, 15:17 PDT

Scheduled - On September 27, 2023, UBC IT will be decommissioning UBC’s secondary Virtual Private Network (VPN) service, myvpn2.ubc.ca. This service was initiated in 2020 to accommodate for increased demand of VPN when the University rapidly moved to remote teaching, learning and research due to Covid. With the increased capacity of UBC’s main VPN service (vpn.ubc.ca), and the current situation of UBC operating with in-person classes, myvpn2 is no longer required.

If you are currently using the secondary VPN, myvpn2.ubc.ca, please switch your AnyConnect client to UBC’s main VPN, myvpn.ubc.ca to continue connecting remotely. Instructions on how to connect to UBC’s main VPN can be found at https://it.ubc.ca/services/email-voice-internet/myvpn/how-access-myvpn
Sep 24, 12:19 PDT