RESOLVED : Update: Kaltura Service disruption – Tuesday, March 29, 12:51 PT


Resolved : The system wide issues concerning missing Media have been resolved.

The issue for users who were seeing a blank page when viewing the Media Gallery and Embedded media has been resolved.

Please clear your browser application (cache/cookies), relaunch the browser application and login to Canvas/Catalog to create a new session. If issues persist, please contact the LT Hub at LT.Hub@ubc.ca. We apologize for this service disruption and thank you for your patience.
March 31, 2022 – 10:07 PT


Investigating : We are experiencing a systems outage with the video platform.

Areas of impact:
– Canvas: Media Gallery, Embedded media and My Media.
– Catalog: Media Gallery, Embedded media and My Media.
– Teaching & Learning Portal (learning.video.ubc.ca)

For instructors, a workaround is to create a canvas page. If you have your videos stored locally, use the Canvas Media tool. and place your videos on a page. If you need access to your latest lecture videos, please contact the LT Hub at: LT.Hub@ubc.ca. We apologize for the service disruption and will provide further updates once we get more details.
March 29, 2022 – 13:42 PT


See https://status.it.ubc.ca for further details.