RESOLVED : Qualtrics – Email Distribution Service Down February 25


Resolved : As of 9:20 PT the issue regarding Qualtrics’ email distribution service has been resolved.
March 2, 2022 – 09:23 PT


Investigating : Qualtrics’ email distribution service is currently down. The service disruption started on the morning of Friday, February 25th.

Increased activity in Qualtrics’ distribution service has caused their email servers to be listed in a block list and increased the bounce rate of emails leaving Qualtrics. Note that bounced emails will not be resent. Once the issue is resolved, we would recommend following up with any emails intended for survey participants and invitations.

This only impacts emails being sent via Qualtrics. Surveys are still able to be completed and survey responses are being recorded as expected. We will provide an update once the vendor has confirmed with us that the service has been restored.

If you have any questions, please feel free to email the LT Hub at LT.hub@ubc.ca
March 1, 2022 – 11:34 PT


See https://status.it.ubc.ca for further details.