RESOLVED : UBC Hospital Phone Service Disruption Sept 29, 2021 02:42 – 06:50 PT


Resolved : This incident has been resolved.
October 1, 2021 – 09:16 PT


Investigating : We are continuing to investigate this issue.
September 29, 2021 – 16:30 PT


Investigating : The vendor has resolved the issue on their end and technicians will be removing the temporary workaround to fully restore service between 17:00 and 18:00 PT. There is no expected impact and all calls currently in progress will not be affected.
September 29, 2021 – 16:01 PT


Investigating : Phone service to and from the UBC Hospital was impacted on September 29, 2021 between 02:42 and 06:50 PT. Calls within the hospital were unaffected. Technicians worked with the vendor to implement a workaround to restore voice services at 6:50 PT. The team continues to work with the vendor to investigate the root cause of the incident and determine next steps to properly restore service.
September 29, 2021 – 08:19 PT


See https://status.it.ubc.ca for further details.