RESOLVED : RESOLVED: Kaltura Enterprise Video Platform – Thursday, March 18 – 12pm PT


Resolved : Kaltura system issues have been resolved. Ongoing efforts to optimize system performance and system configurations are in progress.

Resolved issues include:

– API errors
– Error 500 – Internal server
– Access denied
– Delay of Media appearing
– Unpublishing of media
– IVQ quiz – questions not displaying
March 18, 2021 – 12:39 PT


Identified : We are continuing to work on a fix for this issue.
March 15, 2021 – 09:46 PT


Identified : We have been working with Kaltura to stabilize the service over the weekend and are continuing to make progress. However, users may still experience intermittent issues. Refreshing the browser or clearing the browser cache may help resolve the issue in some cases.

Thank you for your continued patience.
March 15, 2021 – 09:45 PT


Identified : Kaltura engineers are currently rebuilding the service index and have made some modifications to improve performance and access. The index rebuild has been running since yesterday afternoon and will take several hours to complete.

During this time users may notice some media not appearing in their My Media, course Media Galleries in Canvas and Channels in the Teaching & Learning Media portal.

We apologize for this on-going disruption to the service.
March 12, 2021 – 09:01 PT


Identified : Currently users may experience intermittent access or API errors when viewing, editing, uploading media to Kaltura. We are continuing to work with the vendor to ensure stability and resolve these issues.
March 11, 2021 – 12:25 PT


Investigating : Currently users may experience intermittent access or API errors when viewing, editing, uploading media to Kaltura. We are continuing to work with the vendor to ensure stability and resolve these issues.
March 11, 2021 – 12:10 PT


Investigating : The Kaltura service is currently unavailable across all instances, including Canvas and the Teaching & Learning media portal. Users are unable to access, view and upload media.

Kaltura have been notified and are investigating
March 11, 2021 – 10:04 PT


See https://status.it.ubc.ca for further details.