RESOLVED : Kaltura Enterprise Video platform API Error December 2, 2020 09:00 PT

Resolved – December 2, 2020 09:00 PT

The issues for Kaltura Enterprise Video platform are now resolved and the service was restored at 08:55PT.  We are working closely with the vendor to investigate the root cause.


Update – December 2, 2020 08:15 PT

Kaltura Enterprise Video platform issues are still ongoing and we are investigating.

We will provide another update after 09:30am.


Update December 2, 2020 07:00PT:

The issue with Kaltura Enterprise Video platform is still ongoing. Users may experience issues with loading videos from within Canvas.

Our technicians have contacted Kaltura about the issue and they are currently investigating.

We will provide another update after 08:30am


UBC IT is currently aware of an issue with the Kaltura Enterprise Video platform where users attempting to access the Kaltura service may be getting an API Error message.

UBC IT Technicians are aware and investigating.

There is currently no estimated time to resolution.

Our next update will be at 07:00 PT.