Resolved : Various Building Network and VPN Issue October 5, 2020, 18:00 PT

Update : October 05, 2020. 18:00 PT

The UBC IT Network team have resolved the reported network issues by replacing a faulty component of one of the Core UBC routers. We will monitor the situation to ensure no further issues occur.

 


Update : October 05, 2020. 16:30 PT

The UBC IT Network team continues to work with the Vendor on the reported network issues. We have isolated the problem to one of the campus routers.  We have failed over to a secondary router and resolved most of the VPN and building network issues.

Buildings current still impacted, but not limited to are:

  • A number of off-campus site-to-site VPN locations (e.g. University Village, Indigenous Law, Boathouse, Learning Exchange and Centre for Gender Equality Health Clinic)
  • MTInnovations
  • Stores Road Annex
  • Horticulture Greenhouse
  • Ponderosa Swing Buildings (E, F, G)

Our Network team has identified the faulty hardware and is working on repairing the unit.  There is no estimated time of repair.

Our next update will be at 18:30 PT.


Update : October 05, 2020. 12:15 PT

The UBC IT Network team is continues to work with the Vendor on the reported network issues. We have isolated the problem to one of the campus routers.  We have failed over to a secondary router and resolved most of the VPN and building network issues.

Buildings current still impacted, but not limited to are:

  • A number of off-campus site-to-site VPN locations (e.g. University Village, Indigenous Law, Boathouse, Learning Exchange and Centre for Gender Equality Health Clinic)
  • MTInnovations
  • Stores Road Annex
  • Horticulture Greenhouse
  • Ponderosa Swing Buildings (E, F, G)

We continue to investigate the route issue.  There is no estimated time of Repair.

Our next update will be at 14:00 PT.


Update : October 05, 2020. 11:10 PT

The UBC IT Network team is currently working with the Vendor on the reported issues.  We have isolated the problem to one of the campus routers.  We have resolved some of VPN and building network issues by moving services to another router and continue to work on remaining network issues.  There is no estimated time of Repair.

Our next update will be at 12:00 PT.


Update: October 05, 2020, 09:00 PT

We are currently still investigating the issue.

Our next update will be at 10:00


Update: October 05, 2020, 07:28 PT

We are continuing to investigate the issues affecting multiple building networks and some VPN users. No ETA is currently available at this time.

Our next update will be at 08:28 PT.


October 05, 2020, 02:00 PT

We have received notifications of network issues affecting multiple building networks and some VPN users. Our technicians are currently investigating.