Resolved : FASmail Issues on Outlook Web App September 01, 2020, 11:30 PT

FASmail Issues on Outlook Web App have been resolved.


UPDATE: FASmail Issues on Outlook Web App August 19, 2020, 15:00 PT

UBC IT Technicians have implemented a workaround. When logging in, use the URL https://mail.ubc.ca. Note, the “https://” part of this URL is important because not all browsers will fill this out automatically.


UPDATE: FASmail Issues on Outlook Web App August 18, 2020, 11:00 PT

UBCIT Technicians continue to work with the vendor to resolve this issue.

Please continue to use the workaround by going to the Student and Alumni Email portal (webmail.alumni.ubc.ca) to log in to your email.

Our next scheduled update will be at August 18, 2020, 16:00 PT


UPDATE: FASmail Issues on Outlook Web App August 18, 2020, 8:00 PT

Our technicians are currently working with the vendor to resolve this issue.

Please continue to use the workaround by going to the Student and Alumni Email portal (webmail.alumni.ubc.ca) to log in to your email.

Our next scheduled update will be at August 18, 2020, 10:00 PT


UPDATE: FASmail Issues on Outlook Web App August 18, 2020, 16:00 PT

Our technicians will be continuing to work on resolving the issue tonight.

Please continue to use the workaround by going to the Student and Alumni Email portal (webmail.alumni.ubc.ca) to log in to your email.

Our next scheduled update will be at August 18, 2020, 08:00 PT


UPDATE: FASmail Issues on Outlook Web App August 17, 2020, 14:00 PT

Our technicians are currently working with the vendor to resolve this issue.

Please continue to use the workaround by going to the Student and Alumni Email portal (webmail.alumni.ubc.ca) to log in to your email.

Our next update will be at 16:00 PT


UPDATE: FASmail Issues on Outlook Web App August 17, 2020, 11:45 PT

Our technicians are still currently working on the issue.

Please continue to use the workaround by going to the Student and Alumni Email site to log in to your email.

Our next update will be at 13:45 PT


UPDATE: FASmail Issues on Outlook Web App August 17, 2020, 09:46 PT

Our technicians are still working on the issue.  They have suggested to log in through the Student and Alumni Email page (webmail.alumni.ubc.ca) as a workaround in the meantime.  Please log in with your usual CWL credentials as it will still open the FASmail mailbox through that site.

Our next update will be at 11:45 PT.


FASmail Issues on Outlook Web App August 17, 2020, 08:54 PT

Some users may be having trouble composing or replying to emails on the Outlook Web App for FASmail.  Technicians are currently investigating.