RESOLVED: FASmail Outlook on the web (Outlook Web App) and Student & Alumni Email Sign Up Access Issues May 16, 2020, 21:28 PT

Update May 17, 2020, 00:31 PT:

FASmail access via Outlook on the web (www.mail.ubc.ca) is now restored.


Update May 16, 2020, 23:55 PT:

The Student & Alumni Email Sign Up page (www.id.ubc.ca) is now accessible.

Technicians are still working on restoring Outlook on the web (www.mail.ubc.ca). There is currently no estimated time of resolution.


Update May 16, 2020, 21:28 PT:

We have received reports of issues accessing:

– Outlook on the web, a.k.a. Outlook Web App (www.mail.ubc.ca)
– Student & Alumni Email Signup (www.id.ubc.ca)

Exchange for Outlook and ActiveSync connection methods for both FASmail and Student & Alumni Email are currently functioning. Technicians are investigating.