RESOLVED – Microsoft Email Addresses Unable to Receive Emails from Canvas March 14, 2020

RESOLVED: March 14, 2020

The issue that was preventing Mail users with a Hotmail, Outlook, Live, MSN, or any other Microsoft email address from receiving Canvas notification emails has now been resolved.

Thank you for your patience during this time and we apologize for any inconvenience this has caused.

March 6, 2020

We have received reports from Hotmail and Outlook mail users that they have stopped receiving emails from Canvas. They may be seeing an alert that says (!) Canvas was unable to send email to this address.


We have contacted the vendor and they are working to resolve the issue. We will provide another update once the issue has been resolved.