Resolved: BCNET Lower Mainland Fiber Outage – March 2, 2020, 07:40 PT

From:    17:48 PT Thursday, February 27, 2020
To:        21:30 PT Friday, February 28, 2020

 

Reason: Outage was due to a Fiber cut affecting the BCNET Metro Vancouver ROADM connection between  Burnaby and Surrey due to vandalism in the area of the Pattulo Bridge.  Suppliers repaired the damage. BCNET received regular updates on status from suppliers.

 

Effects: BCNET Outage affecting services for SFU, BCIT and KPU.  All these site have confirmed connectivity has been restored.

Contact:             Please contact the BCNET Operations Center at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

Please refer to our service bulletins regularly updated at https://www.bc.net/advanced-network/support

 


BCNET Lower Mainland Fiber Outage – February 27, 2020, 17:48 PT

From:  17:48 PT Thursday, February 27, 2020
To:      Ongoing.  An estimated ETR for 21:00 MST has been given to BCNET from the Service provider.

 

Reason: Outage is due to a Fiber cut affecting the BCNET Metro Vancouver ROADM connection between  Burnaby and Surrey due to vandalism in the area of the Pattulo Bridge.  Suppliers are working on accessing and repairing the damage. BCNET is receiving regular updates on status from suppliers.

 

Effects: BCNET Outage affecting services for SFU, BCIT and KPU.  All these site have redundant connectivity so Services are still being provided.

 

Contact: Please contact the BCNET Operations Center at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

Please refer to our service bulletins regularly updated at https://www.bc.net/advanced-network/support