RESOLVED: iClicker syncing issues with Canvas December 5, 2019, 17:00 PT

Update: December 6th, 10:50 PT

The vendors resolved the issue yesterday at ~17:00 PT. If you are still experiencing this issue, please contact the LT Hub (lt.hub@ubc.ca).


Update: December 5, 2019, 12:04 PT

The vendors are still looking into the issue. If iClicker marks are needed, please contact the LT Hub (lt.hub@ubc.ca) and they can help with setting up a workaround to export iClicker marks to Canvas.


December 4, 2019, 17:00 PT

iClicker is currently experiencing a class roster synchronization issue. When Instructors try to sync iClicker with their Canvas course, only 10 students will display within iClicker. The issue has been reported to the vendors for investigation.