RESOLVED: BCNET Network Provider ABC Communications Circuit Outage September 16, 2019, 22:30 PT

September 16, 2019, 22:30

From:       15:10 PT Monday, September 16, 2019

To:             16:15 PT Monday, September 16, 2019

Reason:     BCNET network provider ABC Communications had a circuit outage on Vancouver area services.  The underlying supplier restored services by providing a work around failed equipment.

Effects:

Sites had services restored at about 16:15.  Any further necessary maintenance will be done through scheduled maintenance.  The following members had sites impacted during this incident.

 

BCIT

Capilano University

Douglas College

Justice Institute

Kwantlen University

Royal Roads University

UFV

UVic


September 16, 2019, 19:00 PT

Effects:

The majority of sites had services restored at about 16:15 however repairs are still underway.  There may be additional outages for the following members to complete the permanent repairs.  A notice will be posted once the final repairs are confirmed as completed.

 

BCIT

Capilano University

Douglas College

Justice Institute

Kwantlen University

Royal Roads University

UFV

UVic


From:       15:10 PT Monday, September, 16, 2019

To:         Ongoing

Reason:     BCNET network provider ABC Communications circuit outage.  ABC Communications have been contacted and are investigating.  No current ETR is available at this time.

Effects:    Several sites are affected.

Contact:    Please contact the BCNET Operations Center at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

Posted By:  BCNET Operations Center

604-822-1348 option 3 noc@bc.net