Resolved: Kaltura Enterprise Video platform outage August 7, 2019, 20:35 PT

Update: August 8, 2019 20:26 PT

RESOLVED: The Kaltura Enterprise Video platform service in Canvas is now fully restored.


Update: August 7, 2019, 20:31 PT

UPDATE: The Kaltura Enterprise Video platform service in Canvas is restored. However, some users may not be able to access the course Media Gallery. Users of the Teaching & Learning media portal may not have access to some channels.

Root Cause: The vendor initiated a re-indexing of the servers to address an issue which inadvertently caused API errors for media within Canvas and the Teaching & Learning media portal.

Many thanks,

The Learning Applications Team


August 7, 2019 14:32 PT

OUTAGE: The Kaltura Enterprise Video platform is currently experiencing intermittent issues. We are working with the vendor to resolve this issue as soon as possible. This outage affects all users of Kaltura videos in Canvas and the media portal.

Access to videos, uploading and playback is currently unavailable or limited.

Many thanks,

The Learning Applications Team