RESOLVED: Unified Messaging Voicemail Partial Service Outage July 17, 2019, 09:30 PT

July 17, 2019, 09:30 PT

 

The Unified Messaging Voicemail service issue has now been resolved.

 


Update: July 16, 2019, 15:50 PT

The Unified Messaging Voicemail service is experiencing an issue affecting a small number (less than 100) Voicemail users.  Callers who would normally be forwarded to a voicemail greeting after a set number of rings will instead have their call dropped.  The affected voicemail boxes will also be inaccessible to be checked for messages at this time.

 

Technicians have identified the root cause of the issue and the fix is scheduled for implementation tonight.  The ETA for resolution is July 16, 2019 at 23:00 PT.

 


Update: July 16, 2019, 10:00 PT

 

The Unified Messaging Voicemail service is experiencing an issue affecting a small number (less than 100) Voicemail users.  Callers who would normally be forwarded to a voicemail greeting after a set number of rings will instead have their call dropped.  The affected voicemail boxes will also be inaccessible to be checked for messages at this time.

 

Technicians need to perform additional technical updates after the fix that was implemented last night.

 

Our next update will be at 16:00 PT.

 


Update: July 15, 2019 15:00 PT

 

The Unified Messaging Voicemail service is experiencing an issue affecting a small number (less than 100) Voicemail users.  Callers who would normally be forwarded to a voicemail greeting after a set number of rings will instead have their call dropped.  The affected voicemail boxes will also be inaccessible to be checked for messages at this time.

 

Technicians have identified the root cause of the issue and the fix is scheduled for implementation tonight.  The ETA for resolution is July 15, 2019 at 22:00 PT.

 


July 15, 2019, 10:00 PT

The Unified Messaging Voicemail service is experiencing an issue affecting a small number (less than 100) of Voicemail users.  Callers who would normally be forwarded to a voicemail greeting after a set number of rings will instead have their call dropped.  The affected voicemail boxes will also be inaccessible to be checked for messages at this time.

 

Technicians are aware of the issue and are actively working to resolve it.  There is currently no ETA to resolution.

 

Our next update will be at 15:00 PT.