RESOLVED: BCNET Wiki Services Unavailable – July 10, 2019, 00:50 PT

Update: July 10, 2019, 00:50 PT

Reason: The internal authentication services became corrupted and required to be rebuilt in a new system.

 

Effects: BCNET Confluence services including the Member access for their web portals, Wiki and Jira were unavailable.  All Member wiki access is restored and operational.

 

Personnel are continuing with repairing internal systems at BCNET throughout today.

 

Contact: Please contact the BCNET Network Operations Centre at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

 

Posted By: BCNET Information Technology

604-822-1348 option 3

it-group@bc.net


Update: July 9, 2019, 11:45 PT

 

Reason: The primary authentication services became corrupted.  Technical personnel are working on bringing services back into operation.

 

Effects: BCNET authentication services are unavailable which affect access for BCNET Wiki, Member web portals, and BCNET JIRA.  EduRoam users may experience longer than normal delays for authentications to complete.

 

Contact: Please contact the BCNET Network Operations Centre at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

 

Posted By: BCNET Information Technology

604-822-1348 option 3

it-group@bc.net


July 9, 2019 02:14 PT

Reason: Technical personnel are investigating the issue.

 

Effects: BCNET Confluence services including the Wiki and Jira are unavailable.  Logins for Member access to their web portals is unavailable. BCNET authentication services affected and possible EduRoam authentication issues.

 

Contact: Please contact the BCNET Network Operations Centre at 604-822-1348 option 3 or noc@bc.net when network problems are experienced outside of a maintenance window.

 

Posted By: BCNET Information Technology

604-822-1348 option 3

it-group@bc.net