RESOLVED: BCNET Metro Vancouver Fiber Outage June 30, 2019, 7:56 PT

07:56 AM PT Sunday, June 30, 2019

 

Reason:    The area of cut fibre has been determined.  Due to the challenging location of the incident and size of the cables, repair crews required significant time to complete the installation of a temporary cable for this effected segment.

 

Effects:     The impacted members (BCIT, SFU, UBC) all have alternate routes in operation and all services are operational.  Some services were repaired by 15:23 June 29 with all repairs completed by 07:56 June 30.

 


Update: June 29, 2019, 22:30 PT

 

Reason:    The area of cut fibre has been determined.  Due to the challenging location, repair crews are installing a temporary cable for this affected segment.

 

Effects:     The impacted members (BCIT, SFU, UBC) all have alternate routes in operation and all services are operational.  An ETR is expected for June 30 morning.

 


Update: June 29, 2019, 09:30 PT

 

Reason:    The area of cut fibre has been determined.  Due to the challenging location, repair crews are installing a temporary cable for this affected segment.

 

Effects:     The impacted members (BCIT, KPU, SFU, UBC) all have alternate routes in operation and all services are operational.  An ETR is expected for this afternoon.

 


Update: June 28, 2019, 18:00 PT

From:      04:35 AM PT Friday, June 28, 2019

To:           Ongoing

Reason:    Suppliers have identified the cut area and crews are onsite but access to the site is challenging.

 

Effects:    An ETR is not available however services will likely not be repaired until this early morning or tomorrow, as access to the repair location is challenging.

 

Contact:    Please contact the BCNET Operations Centre at
604-822-1348 option 3 or noc@bc.net
when network problems are experienced outside of
a maintenance window.


Update: June 28, 2019, 14:30 PT

 

Suppliers have identified the cut area and crews are onsite.

 

All affected members have alternate path services in place and do not have any service issues.

 

An ETR is not available however services will likely not be repaired until this evening.


BCNET Metro Vancouver Fiber outage June 28, 2019.

From:      04:35 AM PT Friday, June 28, 2019

To:           Ongoing

 

Reason:   BCNET is experiencing a Supplier Fiber cut in Metro Vancouver between our SURTX and BCIT locations. Trouble tickets have been created with our suppliers.

 

Effects:    There is network outages on services that transport over this Fiber link. This is affecting services for the following Members; BCIT, KPU, SFU and UBC.
BCNET does not have a repair time from the suppliers at this time.

 

Contact:    Please contact the BCNET Operations Centre at
604-822-1348 option 3 or noc@bc.net
when network problems are experienced outside of
a maintenance window.