Update – Intermittent FASMail Connectivity โ€“ 3 October 2017 15:00 PM

The following message is being shared with the campus community with regards to the FASMail connectivity issues that some users may have experienced this past week.

After reviewing the data logs from last night and this morning, the Email team noted a significant drop in the number of connectivity issues for campus users. This came as a direct result of implementing a number of changes recommended by our Microsoft Partner in the last several days. While there have been fewer connectivity issues reported on campus, we continue to ask users who experience any additional or new FASMail issues to submit a ticket to the IT Service Centre. IT teams will continue to monitor any occurrences and all IT teams involved with this incident will reconvene for an incident de-brief next week. Thank you for your patience on this matter while we tried to pinpoint the exact cause of this issue. And thank you to the IT@UBC community for the additional support they provided within their departments in helping us identify possible causes.